Expert Plumbing Service, Inc.
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Exceptionally fast and thorough with consistently professional technicians, but pricing fairness score of 0 raises serious concerns about cost.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise speed and efficiency—jobs completed same-day or next-day with no delays
3 cited reviews
“Last job of day but performed as if it was first. Done faster than expected”
“Work was completed the next day. Excellent experience from start to finish”
“Everything was explained in detail, work done in timely matter”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers specifically mention technicians going above and beyond (extra mile, thorough explanations, meticulous cleanup)
2 cited reviews
“He went the extra mile to make sure the project was complete and successful”
“Everything was explained in detail, work done in timely matter”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Phone responsiveness is strong—one reviewer noted getting through immediately and receiving efficient scheduling from staff (Christine mentioned by name)
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical gap: pricing_fairness score of 0 contradicts the 4.9/5 Google rating and universally positive reviews. This severe discrepancy suggests either unresolved billing complaints not captured in these 5 reviews, or a data collection error. Request pricing details before booking.
Pricing fairness dimension scored 0/100—no review mentions cost, estimates, or final billing, making it impossible to validate whether this low score reflects actual overcharging or missing data
The evidence — in reviewers' own words
Positive
“Jon was the plumber assigned to me and my home 7/1/2025 for toilet repairs and value replacements. All I can say is he was very professional, fast and friendly; we were the last job on his docket for the day, but he performed as if it was the first. Job was done well and finished faster than I expected (”
“Keith was very knowledgeable, professional and thorough. We were very pleased with the work he did for us. He went the extra mile to make sure that the project was complete and was successful. I would not hesitate to call on him if I needed any additional assistance in the future.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 92 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2025.
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Find plumbers near you
Expert Plumbing Service, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Homer Glen · Elwood · Monee · Orland Park