Water Heater & Plumbing Experts
Plumber · Highland, IN
Our verdict
Jimmy and Chris show up fast with solutions for complex plumbing problems, but one customer missed out on senior discounts due to staff oversight.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Diagnostic expertise: 3 of 5 reviewers praise rapid problem identification and thorough assessment
1 cited review
“Took time to ensure all done properly, excellent work”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Next-day or prompt availability: 2 reviewers note quick scheduling and on-time arrival
Cited in 2 of the 5 reviews we analyzed.
Fair pricing: 2 reviewers specifically mention pricing met or beat expectations
Cited in 2 of the 5 reviews we analyzed.
Quality workmanship on complex jobs: Multiple reviewers highlight meticulous execution on non-standard problems (condensation pipe systems, unique drain issues)
1 cited review
“Took time to ensure all done properly, excellent work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional courtesy: Reviewers note respect for home (foot wiping), clear communication, and 60-day guarantees
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Discount program administration: Staff unaware of senior/veteran discounts, resulting in missed discounts for at least 3 customers
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“these guys/young men were incredible; they perform above and beyond my expectation, their knowledge base was on point, they immediately knew what the problem was after carefully thoroughly listening to my description of my water problem, they wasted no time in their assessment and eventually resolving the problem. I have referred them to both my neighbor and an associated of mine with in 2 days; they offer both …”
“Excellent service from Water Heater & Plumbing Experts. They were prompt, professional, and solved our drain and sewer issues quickly. The pricing was fair and the staff was friendly. A special shoutout to Jimmy—he is our go-to guy every time we have plumbing issues on our properties. It’s a relief to have someone so reliable on speed dial. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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