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Flow Right Plumbing

Carpentersville, IL
4.8(685 reviews)
BBBA+Accredited
RESPONSE

Unknown

No response data yet

EMERGENCY

Not Verified

No emergency data in reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

1 concern

Scope of coverage surprise at the door: technician arrived inside the booked window but declined to work on the busted pipe, leaving the customer without service

Trust Score: 72/100 · Based on 685 reviews

Top pickTop pick
4.8Google·BBB A+

Our Verdict

Strong Hire

#2 of 2 in Carpentersville, IL

Best for

No standout specialties

Avoid if
  • You can find better-priced options nearby

Hire if: You need clear communication and upfront explanations

Hire if: You need high-quality work that holds up over time

Caution if: You need airtight scheduling and guaranteed arrival times

Caution if: You need rock-bottom prices with zero flexibility on the quote

How they score across what matters

Based on 80 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 685 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

One customer was given a 1-5pm window, the tech arrived at 4pm, then was told the busted pipe was not covered — no service rendered

A recurring sewer-odor diagnostic visit was described as basic checks only, with details and reasoning pulled out of the tech rather than volunteered

Scope of coverage surprise at the door: technician arrived inside the booked window but declined to work on the busted pipe, leaving the customer without service

Quality & Professionalism

Techs (Brandon, Emilio, Branson, Frank) text/call with an ETA before arriving and clean up after the job

Communication

Techs (Brandon, Emilio, Branson, Frank) text/call with an ETA before arriving and clean up after the job

Respect for Your Home

Techs (Brandon, Emilio, Branson, Frank) text/call with an ETA before arriving and clean up after the job

Pricing

Branson A walked one homeowner through the water heater diagnosis step by step and the price came in lower than expected

Respects Your Home

Customer reviews

Recent Google reviews

J
James DonaldGoogle

Outstanding service!

J
Joy SullivanGoogle

I’m never disappointed with Flowright! They’re the best. Honest and courteous. Thank you Emilio!!!

M
Marcus WatsonGoogle

The guys texted/called me to let me know they were coming with an ETA. The guys were very professional.

C
Charles HusbandsGoogle

No service was told they did not cover, what I thought they covered. Was given a four hour window 1-5 came at 4pp and was told they did not cover the busted pipe

K
KennethGoogle

Requested service: diagnose recurring sewage odor in bathroom. The technician, Matt, from FlowRight Plumbing was fairly courteous and performed several basic plumbing checks, including running water from the tub, sink, and toilet and observing the sewer flow outside. I appreciated that he gave his best educated guess regarding the possible source of the sewer smell in my bathroom and also provided a quote for the recommended repair work. However, I felt that I had to pull most of the details and reasoning out during the visit, and the inspection did not seem to go much beyond basic checks. Since the proposed repair was approximately $4,500 out of pocket, I would have expected recommendations for additional diagnostic effort or some method to substantiate the diagnosis, such as a smoke test or other verification process, in addition to recommending such an extensive and costly repair. No offer was made to further substantiate the diagnosis before presenting the quote. To me, it's as professional as a doctor making a guess, recommending major surgery, but not substantiating the recommendation with any labs/tests. The guess is appreciated, but the inability to find a way substantiate it wasn't good in my opinion.

B
Bev JhnGoogle

Flow Right Plumbing was contacted initially because our toilet, once again, was flushing really, really slow. We have had this issue 3 times over the past year each in a different season. Our "go to" remedy had been to snake out the drain and pour in several gallons of a good quality drain/pipe cleaner. We are tired of that and the expense is crazy. Flow Right Plumbing was able to educate us on our outside drains, identify the issue, and correct the problems řv an hour!!! Thank you Flow Right for being so courteous, quick, patiex̌nt, and kind!! Your serviceman, Frank, was very thorough and made sure that we were flushing without any problems in less than a hour. For any plumbing issues I would definitely contact Flow Right!!!!!

J
Jd tahGoogle

Flow Right Plumbing. The name speaks for it self. These guys get things flowing right. Brandon and Frank top of the line professionals appear to have seen it all. I had an issue with my tub that prompted them to cut up through the ceiling of my garage to reach the bathtub issue. I was very concerned. But Flow Right Plumbing made a very complicated/ complexed job look easy. I was very happy afterwards and will call them again and again. Real Plumbers that work for a very professional and polite company from the very first call.

N
Nicole EricksonGoogle

1000% recommend this company. We had a ton of work in our older home with a lot of moisture issues in our crawl space. They were very responsive and easy to get a hold of throughout the project. This crew worked hard to get everything done right. They are extremely respectful and dedicated to doing an outstanding job. We will use no other company for plumbing issues from here on out. Cannot thank them enough for everything they did. Very happy homeowners over here!

B
B-Man ZGoogle

I cannot express enough how satisfied I am with the service. A simple bathroom plumbing job turned it to a total catastrophe once the old pipes were exposed. The entire upstairs and downstairs bathroom pipelines need to be replaced including the line to the sewer. The crew was able to get everything done in less than a week. I'm extremely happy with the job they did, especially since this amount of work was not planned.

M
Marcia HollinsGoogle

Awesome service. Branson A was the best. Very thorough, personable and explained everything to me. He made sure I understood what was going on with my water heater. The best service I’ve had since I moved in 9 years ago. Not only was service good the price was right. I will only reach out to FlowRight Plumbing. I will also recommend them to anyone who needs plumber services. Thank you!!!!

A
Angelia HarrisGoogle

Emilio and his team from Flow Right was really great. The first day he came, he found unexpected problems arose and he explained everything to us and came back and successfully fix our problem. We felt he was very knowledgeable and we trusted his judgment. Great job from Emilio and his partner from Flow Right Plumbing service. Thank you guys.

D
Don GabrielGoogle

They identified collapsed sewer line quickly. Had repairs scheduled within 2 days, stayed late and completed it. They cleaned up afterwards and they were conscientious of surroundings. From start to finish the house had water and toilets in 2 days. Fantastic job, would recommend anytime! Photo taken prior to complete finish.

L
Lucy YoungGoogle

-0 ,this is the worst experience I have ever had, Mat came into my home and Rodded my bathtub and the next day we went to the basement and water was running down into the basement.. he kept aggressively pushing the rodder through the line causing damage to the drain line.. I cannot get in touch with them. I need help please…

A
Anika BrewsterGoogle

Brandon and Alex rock sooooo hard!! Punctual. Thorough inspection of the issue. Specific and detailed explanation of the work to be done & how the issue will be resolved. Equipped. Diligent. Super professional. Got the job done in a timely manner. DID NOT leave a mess. 10/10 will definitely recommend!!

D
Donna OrtizGoogle

Michelle scheduled us as quickly as possible. Matt was professional, friendly, knowledgeable, and straightforward about what needed to get done. The repair job was above and beyond expectations. Everything looks great and best of all...NO MORE LEAK. Would call on them again in a heartbeat.

Business details

Phone
(708) 766-7664
Address
13947 Kildare Ave, Crestwood, IL 60418, USA
Hours
Varies — check website

Service area

Based in Carpentersville. Serves 24 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
72

Flow Right Plumbing

4.8$$
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