Flow Right Plumbing
Plumber · Carpentersville, IL
Our verdict
BBB A+ accredited with 4.8 across 685 Google reviews; reviewers cite ETA texts/calls, on-time arrivals, and water heater explanations. One 1-star user got a 1-5pm window then was turned away at 4pm for a busted pipe, and a 2-star sewer-odor visit felt like only basic checks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Orland Park, IL · compare all →
Our opinion, based on the 80 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Techs (Brandon, Emilio, Branson, Frank) text/call with an ETA before arriving and clean up after the job
1 cited review
“The guys texted/called me to let me know they were coming with an ETA. The guys were very professional.”
Cited in 4 of the 80 reviews we analyzed — 3 cited reviews not excerpted here.
Branson A walked one homeowner through the water heater diagnosis step by step and the price came in lower than expected
1 cited review
“Branson A was the best. Very thorough, personable and explained everything to me. He made sure I understood what was going on with my water heater.”
Responded late evening and on a weekend for one Carpentersville-area customer who called it the best plumbing company they have used
1 cited review
“Very fairly priced and receptive - responded late evening and even on weekend”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope-of-coverage surprise at the door: technician arrived inside the booked window but declined to work on the busted pipe, leaving the customer without service
“Was given a four hour window 1-5 came at 4pp and was told they did not cover the busted pipe”
One customer was given a 1-5pm window, the tech arrived at 4pm, then was told the busted pipe was not covered — no service rendered
“Was given a four hour window 1-5 came at 4pp and was told they did not cover the busted pipe”
A recurring sewer-odor diagnostic visit was described as basic checks only, with details and reasoning pulled out of the tech rather than volunteered
Cited in 1 of the 80 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 80 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“No service was told they did not cover, what I thought they covered. Was given a four hour window 1-5 came at 4pp and was told they did not cover the busted pipe”
“Requested service: diagnose recurring sewage odor in bathroom. The technician, Matt, from FlowRight Plumbing was fairly courteous and performed several basic plumbing checks, including running water from the tub, sink, and toilet and observing the sewer flow outside. I appreciated that he gave his best educated guess regarding the possible source of the sewer smell in my bathroom and also provided a quote for the …”
“-0 ,this is the worst experience I have ever had, Mat came into my home and Rodded my bathtub and the next day we went to the basement and water was running down into the basement.. he kept aggressively pushing the rodder through the line causing damage to the drain line.. I cannot get in touch with them. I need help please…”
Positive
“I’m never disappointed with Flowright! They’re the best. Honest and courteous. Thank you Emilio!!!”
“Awesome service. Branson A was the best. Very thorough, personable and explained everything to me. He made sure I understood what was going on with my water heater. The best service I’ve had since I moved in 9 years ago. Not only was service good the price was right. I will only reach out to FlowRight Plumbing. I will also recommend them to anyone who needs plumber services. Thank you!!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: May 2026.
Across platforms
Should you hire Flow Right Plumbing?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Flow Right Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Orland Park · Homer Glen · Hammond · Monee