Norm's Plumbing
Plumber · Hammond, IN
Our verdict
4.5★ across 58 reviews; fast response in 12 of 64 analyzed, fair pricing in 8 of 64, and same-day sewer emergency dispatch confirmed — but slow-response theme appears in 5 reviews and 1 rude phone interaction flagged.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 64 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day dispatch confirmed for sewer emergencies: flooded basement cleared same day with root-cause education included, at 'very reasonable pricing.'
1 cited review
“I had an emergency where my sewer pipe had a blockage flooded my whole basement. I called first thing when they opened and they sent someone out same day. Not only fixed the problem but educated me on what the cause may be and how to prevent it in the future. Very reasonable pricing as well.”
Cited in 2 of the 64 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing theme in 8 of 64 analyzed reviews: quoted 'what felt like a fair price' and resolved drain clog in one hour for an 'incredibly reasonable' amount.
1 cited review
“I was worried I would have a killer bill and major work needed, but the young man was reassuring and had the drain cleared in an hour. The price tag was incredibly reasonable, and I'm glad I have a trustworthy plumber to call next time.”
Cited in 3 of the 64 reviews we analyzed — 2 cited reviews not excerpted here.
Quick diagnosis over other companies: technician correctly identified a blockage inside the house when larger competitors quoted thousands for exterior cleanout installation.
1 cited review
“Brandon came, addressed the situation and figured out the blockage was inside the house. Rather than taking advantage of a homeowner that was in a bad spot, Brandon took the time to figure out where exactly the problem was and fixed it for a couple hundred bucks. While he was here he also addressed a number of other minor issues.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer reports a rude phone interaction: male dispatcher cut off the caller and refused to hear the job description — a single instance but flagged given the <25-review threshold.
“I called to inquire about a service. Emily was a sweetheart she gets 5 stars. The man that called me to ask what I needed was rude and wouldn't stop talking long enough to let me explain what I needed.”
Slow-response theme in 5 of 64 analyzed reviews; some callbacks and appointment scheduling take longer than customers expect.
“I was worried I would have a killer bill and major work needed, but the young man was reassuring and had the drain cleared in an hour. The price tag was incredibly reasonable, and I'm glad I have a trustworthy plumber to call next time.”
Keep it in proportion: these concerns are cited in 2 of the 64 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called Norma's Plumbing to come give me an estimate. Not friendly people at all, but I understand they work hard. They sent me the estimate. I called to schedule them to come do the work and never received a call back. Extremely unprofessional. I would never recommend Norma's Plumbing to anyone.”
“Would not use Norm's Plumbing. I paid 800 bucks to fix a bathroom faucet for leaking. After two weeks the faucet started leaking again. They came out two months later to re evaluate and couldn't fix the problem and charged me another 80 bucks. So I'm out 880.00 and still have a leaky faucet. The tech told me to buy a new faucet. Horrible service! I guess I don't get a warranty. I will Not Be Using them for the new …”
Positive
“I talked to a lot of different plumbing places in town but from phone call to finishing up the job Norms plumbing was a fantastic experience. I needed my outside spigot and inside water shutoff replaced. They were friendly on the phone and actually took the time to hear me explain my issue. They were able to make it to my house the next day even though they said it would take two, which shouldn't be expected but is …”
“Highly recommend Norm's plumbing. We were experiencing our showers and toilets draining slow/backing up. Called out a number of other big companies that all went straight to quoting us thousands of dollars to install a clean out to rod our sewer line to the main...Brandon came, addressed the situation and figured out the blockage was inside the house. Rather than taking advantage of a homeowner that was in a bad …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire Norm's Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Norm's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Norm's Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hammond · Portage · Orland Park · Monee