Roto-Rooter Plumbing & Water Cleanup
Plumber · Orland Park, IL · Open 24 hours per Google listing
Our verdict
Roto-Rooter Orland Park: 4.8★ across 2,301 reviews; 71/99 five-stars analyzed but expensive=10 is the top negative theme — consistently praised for professionalism but price complaints appear in 25% of analyzed reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Orland Park, IL · compare all →
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Late-night emergency response confirmed: tech arrived by 10pm for a ceiling leak discovered at 8:30pm, stabilized issue same night.
1 cited review
“We noticed a leak in our ceiling at 8:30 pm and by 10 pm, the tech, Karim, was there inspecting it. He made sure no more water would leak for the night and then came back early the next day and fixed it.”
Workmanship theme hit 14 times; toilet replacement done with shoe covers and drop cloth, detailed explanation of each step provided.
1 cited review
“Outstanding Service from Sean at Roto-Rooter. He diagnosed the root cause quickly, uncloged my toilet. What impressed me most was his attention to detail and his commitment to doing the job right the first time.”
Cited in 2 of the 99 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty claim denied within 6-month window — tech blamed customer for the recurring issue; customer paid emergency rates.
Cited in 1 of the 99 reviews we analyzed.
Pricing complaints in 10 of 99 analyzed reviews; one customer bargained $689 down to $575 for a kitchen sink unclog; another quoted $1,450 for a drain clean at 9pm.
Cited in 2 of the 99 reviews we analyzed.
Quote inconsistency: phone rep quoted $79 visit fee if no work done; plumber later said $470 — one reviewer called it a scam.
“I had a terrible experience with Roto-Rooter. I called to request an estimate, and they clearly told me that if I didn't accept the quote, I would only have to pay $79 for the visit. However, when the plumber called me, he said something completely different — that if he came out and I didn't accept the estimate, I would be charged $470.”
Keep it in proportion: these concerns are cited in 3 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do yourself a favor and call the Scottish Plumber. $99 opens your drain and scopes. These con-artist wrote my condo up as a commercial unit (2 unit building) screwed me on the guarantee for $850. They wont return my calls. Run away. I wish I could leave no stars.”
“Called for an emergency pipe that was spewing out water in our condo. First person I spoke to said someone would be out within an hour... 4 hours later no one ever came so we called to cancel and the lady hung up on me”
“DONT USE! My sump pump stopped working & we called them. They said someone would be out within 2 hours. As we are using 3 shop vacs & carrying buckets of water out & the basement continues to flood, they send a "field supervisor" out who says, "well, bad news, I'm not a plumber. I can't fix your problem. I'm here to see if we can file a claim with your insurance". What?!? where are the priorities?? Do you think …”
Positive
“The 2 guys that came out to my Mom's home, was polite, courteous, very careful and understood the problem. Her bathroom sink had backed up and the pipe needed to be rodded out. My 83 year old mom asked questions and they were very polite and answered all. They assured her that it would be fix and gave her ease of mind.”
“We really appreciated the service we received from Roto Rooter. We noticed a leak in our ceiling at 8:30 pm and by 10 pm, the tech, Karim, was there inspecting it. He made sure no more water would leak for the night and then came back early the next day and fixed it. Karim was amazing! He explained everything to us and was friendly and fast! We also received a call from a Roto Rooter supervisor who was checking in, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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