Able & Willing Plumbing & Sewer
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Fast emergency response and strong customer loyalty from repeat clients, but one major workmanship failure involving improperly sealed connections that went unresolved after multiple service calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response with same-day service: 2 of 5 reviews specifically mention arriving within 2 hours or next-day completion during emergencies
1 cited review
“at our house within two hours, installed same day”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong repeat customer base with consistent quality: One long-term customer reports 6-7 successful jobs over time at fair pricing
1 cited review
“quality job at a decent price, sixth or seventh job they done”
Professional crew communication and respect: 3 reviews mention knowledgeable technicians, clear explanations, and respectful treatment of homes
1 cited review
“at our house within two hours, installed same day”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing fairness for repeat work: Customer praised 'quality job at a decent price' across multiple service calls
1 cited review
“quality job at a decent price, sixth or seventh job they done”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major quality control failure: 1 of 5 reviews documents fundamental installation errors (unsealed soldered joints, unglued PVC connections) that caused recurring leaks and went unresolved after repeated service calls
“new pipes were never saudered together, no glue where PVC connected”
Red flag
High variance in dimension scores (39 points) suggests inconsistent performance—excellent service for some customers but serious failures for others, likely dependent on which technician is assigned
“new pipes were never saudered together, no glue where PVC connected”
1 more cited review
“quality job at a decent price, sixth or seventh job they done”
Critical workmanship defects on plumbing connections: New pipes were never soldered together and PVC connections lacked glue, discovered by independent plumber after company's repeated failed repair attempts
“new pipes were never saudered together, no glue where PVC connected”
Inconsistent follow-up and accountability: Customer required 6 visits for the same leak issue, company refused to return after final installation failed within 3 days
“new pipes were never saudered together, no glue where PVC connected”
Staff reliability issues during complex jobs: One review notes workers sometimes wouldn't show up, and conflicting diagnoses given by different team members (one union plumber said work needed redone; owner said it didn't)
“new pipes were never saudered together, no glue where PVC connected”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Would not recommend!! Still having issues from when they came and “fixed” our plumbing. Had them out numerous times to fix a leaking toilet and shower. Sometimes they would show up, sometimes they wouldn’t. Amanda was doing her best communicating and I don’t blame her but the workers were not reliable. The time before they last came, there was an employee who was a retired union plumber. He looked at the previous …”
Positive
“Highly recommend Able &Willing .We had an emergency water heater failure, and they were at our house within two hours. The technician, Chris was knowledgeable, took the time to explain the issue, and installed a new unit the same day. He kept the work area clean and was very respectful of our home.”
“Highly recommend Able &Willing, they were quick to return our call. The guys took pride in the work they did for us. Chris,Scott and the entire crew worked together well and got the job taken care of promptly. The company owner was very pleasant and answered all of our questions.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 205 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Own Able & Willing Plumbing & Sewer?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Kankakee, IL
Madden Heating & Air ConditioningLOOK ELSEWHERERanked #4 of 9 in Kankakee · Emergency-ready HVAC team that arrives within 10 minutes, charges only service fees for em…Neptune Plumbing & SewerLOOK ELSEWHERERanked #6 of 9 in Kankakee · Responds within 30 minutes even at 8pm and tackles jobs other plumbers refuse, but pricing…See all 9 plumbers we've reviewed in Kankakee, IL →
Nearby: Kankakee · Monee · Wilmington · Chebanse