Trailblazer Plumbing
Plumber · Lockport, IL · Open 24 hours per Google listing
Our verdict
Trailblazer Plumbing holds 4.9★ across 1,145 Google reviews — in 5 analyzed, tech Dan R completed dual water heater replacement same-day and Dan M returned without billing after spotting a previously-missed main-line leak; one 1-star pricing dispute was later resolved by management.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Dan R completed same-day dual water heater replacement on a snowy day and cleaned hardwood floors as part of his cleanup
1 cited review
“I needed to have my 2 water heaters replaced. He was able to complete same day. My technician was Dan R. He did an excellent job, was knowledgeable and respectful. Worked hard to complete his work. We had snow on the ground that day, part of his clean up was also cleaning my hardwood floors.”
Dan M returned post-job without charging a service call to fix a missed main-line leak obscured by a homeowner's prior jury-rig — billed nothing for the follow-up
1 cited review
“Dan M found and repaired with all new pipes and joints. About an hour. When finished Dan would NOT bill me, even for a service call. Pretty amazing. I will recommend Trailblazer to any and all with plumbing needs.”
Pre-arrival text with technician photo cited — sets customer expectations and reduces anxiety for first-time users
1 cited review
“I needed to have my 2 water heaters replaced. He was able to complete same day. My technician was Dan R. He did an excellent job, was knowledgeable and respectful. Worked hard to complete his work. We had snow on the ground that day, part of his clean up was also cleaning my hardwood floors.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single but detailed pricing complaint: customer felt grossly overcharged for routine faucet and toilet repairs — later resolved by management, but initial quote-to-charge gap was large enough to file a 1-star review
Cited in 1 of the 5 reviews we analyzed.
1-star reviewer reported gross overcharge on 4 minor jobs (2 dripping faucets, toilet wax ring, water stains) before management intervened and resolved the dispute
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“*** RESOLVED! *** I would definitely recommend this company again! Laura was professional, kind, respectful and understanding to my experience. She worked with me to correct these issues and insure no one would be treated this way again. This is exactly why I chose a family owned business in the first place. Things happen…correcting it is key! Thank you so much Trailblazer plumbing! GROSSLY OVERCHARGED 4 ACTUAL …”
Positive
“I did not have warm water. First time I used Trailblazer Plumbing. I found them very professional. Received a text technician was on his way, along with a picture. He arrived promptly. He was professional,knowledgeable. I needed to have my 2 water heaters replaced. He was able to complete same day. My technician was Dan R. He did an excellent job, was knowledgeable and respectful. Worked hard to complete his work. …”
“I had to have some plumbing done and Dan M. Came in and explained everything that needed to be done. He was really helpful throughout the initial appointment. Later, when Chris and Michael came in, they were nice and finished their work promptly. Chris explained my new system in a simple and easy way. I felt incredibly comfortable having Trailblazers come into my home and take care of my plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,145 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Trailblazer Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Trailblazer Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Trailblazer Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Homer Glen · Plainfield · Orland Park · Shorewood