Salyer Plumbing, Inc.
Plumber · Hammond, IN
Our verdict
4.3★ across 20 reviews with 6 of 35 analyzed rated 1-star — strong on large complex jobs (100-yr pipe replacement) but pricing complaints recur, and an apprentice-only dispatch on a $1,500 sump job was flagged.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 35 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Complex multi-day jobs executed well — basement bathroom addition plus 100-year-old pipe replacement praised for quality, cleanliness, and daily site cleanup.
1 cited review
“Phenomenal job! The plumbing work needed in our home was extensive. Replacement of pipes and upgrading a system that was 100 years old. We needed to add a bathroom in the basement and a laundry room where there wasn't any. 'WOW' Salyer, made it happen. They were extremely knowledgeable and answered every question we had.”
Emergency Sunday response confirmed — dispatched for a business emergency the same night called.
1 cited review
“I called on a Sunday night for an emergency with our business. The customer service is a 10/10! I would, and will recommend them to everyone!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduler described as slurping a beverage and laughing during customer call — 1-star review for unprofessional intake experience that lost a long-term customer.
Cited in 1 of the 35 reviews we analyzed.
Red flag
Yelp 1-star: no-show for scheduled appointment after full-day wait, no apology — same pattern echoed in a second Yelp complaint about being kept waiting.
Cited in 2 of the 35 reviews we analyzed.
Pricing opacity: reviewer charged $225 for 1.5hr minimum even when job took 1hr, plus mandatory 2nd-person fee — reviewer paid $500+ and specifically said not recommended.
“I had to pay 1.5 hr service fee which was $225 even job was done in 1 hr and I had to pay for second person as well even he was not doing much. they charge us more than $500. And they are too expensive. Not recommended at all.”
Apprentice dispatched alone on licensed-plumber-priced jobs — $1,500 sump job unresolved after 10hrs total labor; customer advises asking for licensed status upfront.
“Be sure to ask if they are sending a licensed plumber to your home. They charge licensed plumber prices but may send an apprentice, alone. I agreed to their pricing, expecting a plumber. Sump pump was bubbling up in floor drain of crawl space. 5 hours of looking for the problem, there was no answer. $850.”
Keep it in proportion: these concerns are cited in 5 of the 35 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would have given a zero but not an option. I have used Salyer many times over the years. I was transferred by a gentleman to a scheduler. The woman that answered told me she was on a chat laughing and slurping a beverage. Very unprofessional and did not call me back until this morning. Sadly, Salyer this one interaction spoke volumes of your customer service representative. Same woman called me today to schedule. …”
“Will not take reeponsibility for breaking off their snake in my pipe. Had to pay them 350 for snake job that was not needed..maintenance..They used tooo big a snake..couldn't get it out..do they cut it at 6 lengths...so as of this writing they told me bug off they were not gonna fix it for free...but they were bonded and insured for things like this..we thought...nope...our homeowners won't cover it...no lawyer …”
“I own a property in Hammond, its a rental, they were here in the past to unclog a reoccurring plugged drain. I called to set up an appointment, the person whom I spoke to, "Lisa" claimed she would call me back with an appointment time. I took off school, waited all day for her to call me back. I finally called them back. They sent over a guy who was not familiar with the particulars regarding my property although …”
Positive
“It’s hard to find a company that you’re impressed with, which is why I’m writing this review. First and foremost this is a family company, which has roots in the region for 100 years. How cool is that? Them being in business for that long tells you they’re doing something right. I called Salyer plumbing early this year as my water main broke. They came out that day to do an assessment. The person that came out was …”
“ARE YOU KIDDING ME! Do not call anyone else!!!!! They are amazing!! Such a stressful morning went to the basement and almost broke my neck when I slipped on the water that was quickly filling my basement. It sounded like a waterfall behind the wall! Terrifying!!! Cathy was extremely sweet and helpful on the phone, took care of EVERYTHING! They were at my house in literally like 5 mins! I’m not from here and so I …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2025.
Across platforms
Google 4.3★ vs Yelp reviews showing multiple 1-star no-show/pricing complaints — Yelp-sourced negatives are more severe than Google rating suggests.
Should you hire Salyer Plumbing, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Salyer Plumbing, Inc.?
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Find plumbers near you
Salyer Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hammond · Portage · Orland Park · Monee