R.J. Graham Plumbing
Plumber · Orland Park, IL
Our verdict
R.J. Graham Plumbing scores 4.9 across 161 reviews; 96 of 100 analyzed are 5-star with fast_response=17, workmanship=18, and water-heater=12 service mentions. Saved one customer thousands vs. a competitor's quote on the same job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast response documented in 17 of 100 analyzed reviews (themeCounts.fast_response=17); emergency water situation handled with same-day dispatch in 1 cited review
1 cited review
“RJ Graham is the best!! We had an emergency water situation. They came out right away! Steve was prompt, efficient and knowledgeable. He fixed everything!!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater work cited in 12 of 100 reviews — highest single service volume; workmanship praised in 18 reviews with multi-step explanations before starting any work
1 cited review
“Steve arrived right on time and did a very thorough job addressing the plumbing problem. He explained everything he was doing and carefully checked the results. He's a true professional.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Saved 1 customer thousands vs. a competitor's inflated quote on the same job, confirmed still working one year later
2 cited reviews
“They saved me thousands. Did a great job and tip the guys because they saved me so much another company told me would be much more expensive. Got it done right away. Still going strong after a year no problem.”
“This company was great to work with in terms of their honesty, fabulous work, and communication. Steve was upfront of what the problem was and how he was going to fix it. The company gave us a one year warranty.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 of 100 reviewed quotes shows a tech dismissing the customer's diagnosis without running a camera, then appeared unwilling to perform the work
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They were managing sprinkler systems for 2+ years. Without warning, when I went to schedule my turn off for the season, I was told they no longer provided that service. Had no recommendations. Try finding someone reputable to do it late September!”
“Guy was on time to give a quote. Took forever to get out of van. Then proceeded to tell us that we were wrong about location of clog without even running camera through the pipes. Didn't seem like he wanted to do any work at all. Very disappointed in what we saw from him. Would not recommend.”
“I have used RJ Graham a few times before and the service was outstanding. However, earlier this week they replaced our water heater. I gladly paid $1650 because I knew it would get done without any issues. However, the plumber did not tell me to turn on all the faucets upstairs to get the air bubbles out before flushing the toilet. As a result, when we flushed the toilet upstairs bubbles came up and there was a …”
Positive
“I've used RJ Graham Plumbing twice and will be using them for all plumbing needs going forward. A family-owned business that puts quality and service first. Everyone I have dealt with has been wonderful! Very professional, knowledgeable, and basically just a pleasure to do business with.”
“R.J. Graham did the best for us! They were neat and efficient and got the job done and their pricing was very affordable for an unusual job. The plumber, Steve, was awesome too, very nice and courteous. Thanks RJ Graham, we will always call you.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire R.J. Graham Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
R.J. Graham Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Homer Glen · Orland Park · Monee · Elwood