Madden Heating & Air Conditioning
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Emergency-ready HVAC team that arrives within 10 minutes, charges only service fees for emergency calls, and follows up days later—though their plumbing emergency experience is unverified.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately
1 cited review
“Within 5 minutes I got the call, he was here in 10 minutes!”
Fair emergency pricing: charged only service fee (no additional labor) for urgent after-hours call during extreme weather
1 cited review
“Within 5 minutes I got the call, he was here in 10 minutes!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Proactive follow-up care: technician called days after service to verify system was still running smoothly
Cited in 1 of the 5 reviews we analyzed.
5 consecutive 5-star Google reviews (229 total reviews at 5/5 rating) with consistent praise for professionalism and honesty
1 cited review
“Within 5 minutes I got the call, he was here in 10 minutes!”
Cited in 5 of the 5 reviews we analyzed — 4 cited reviews not excerpted here.
Thorough diagnostic and educational approach: technician explained system details, diagnosed root cause (sensor reset from power outage), and provided maintenance tips
1 cited review
“Within 5 minutes I got the call, he was here in 10 minutes!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Business specializes in HVAC/heating-cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies
“Within 5 minutes I got the call, he was here in 10 minutes!”
Cited in 5 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“My ac wasnt keeping up with the heat recently so I called and had Tony and Rich come out and they did a fantastic job! They really went through the system and explained everything to me, cant recommend them enough! Plus my appointment wasnt until 3 days from now and they got me in early! Will be using them for all my heating and air needs.”
“Rich and Tony came out to help us relocate a large AC unit and assess some HVAC needs we had. The communication from Rich was wonderful! They were punctual, very helpful, and very professional. After having very bad experiences with another local shop, Madden was a very welcome change. Very highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 229 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Kankakee · Chebanse · Wilmington · Monee