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Madden Heating & Air Conditioning

Kankakee, IL
5(229 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

2 concerns

Business specializes in HVAC/heating cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies, upselling concerns

Trust Score: 0/100 · Based on 229 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 229 Reviews Tell Us

Emergency Response

Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

1 review mentions membership programs or upselling

Business specializes in HVAC/heating cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies

Upselling concerns

Quality & Professionalism

5 consecutive 5-star Google reviews (229 total reviews at 5/5 rating) with consistent praise for professionalism and honesty

Thorough diagnostic and educational approach: technician explained system details, diagnosed root cause (sensor reset from power outage), and provided maintenance tips

Communication

Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately

Thorough diagnostic and educational approach: technician explained system details, diagnosed root cause (sensor reset from power outage), and provided maintenance tips

Pricing

Fair emergency pricing: charged only service fee (no additional labor) for urgent after-hours call during extreme weather

Clean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

B
Brandon Wehrle

My ac wasnt keeping up with the heat recently so I called and had Tony and Rich come out and they did a fantastic job! They really went through the system and explained everything to me, cant recommend them enough! Plus my appointment wasnt until 3 days from now and they got me in early! Will be using them for all my heating and air needs.

E
Erin Thomas

Rich and Tony came out to help us relocate a large AC unit and assess some HVAC needs we had. The communication from Rich was wonderful! They were punctual, very helpful, and very professional. After having very bad experiences with another local shop, Madden was a very welcome change. Very highly recommend!

S
Sheldon Jones

Rich and his staff are first class all the way. He is a true professional and is my new go-to HVAC guy. I can’t recommend Madden Heating enough. They are honest and operate with the utmost customer care and integrity. You are in good hands with Rich and the team!!

Q
Queen of King queenofking

I CAN NOT EXPRESS ENOUGH HOW WONDERFUL THESE PEOPLE ARE! Rich was our tech and after I called them back this morning within 5 minutes I got the call Rich was on the way and would be here in 10 minutes which he was! He diagnosed it within minutes and we had our heat back on after he reset our sensor! Which the power outage caused! He is so awesome! He gave us tips on keeping our furnace running safely and efficiently and we will be scheduling them to come out to do a deep cleaning, which it desperately needs! I absolutely would and will refer anyone to go to them! And very reasonable! Only charged us the service fee and it was an emergency visit with the temps in the negatives! Oh and I can't remember her name but the woman who answered my called was also very pleasant and so very helpful in our time of need!!!! My fiance and I plus our 6 fur babies really appreciate the warmth on such a frigid day! 🥶 You truly are a life saver! Thank you so much!

L
Lisa Markel

We highly recommend Madden Heating for all of your Heating and cooling needs. Very knowledgeable, professional and responsive. Rich came and got us up and running in no time. He even called a few days later to check and see if everything was still running smoothly. Very affordable too.

Business details

Phone
(815) 939-0307
Address
932 Curwick Dr, Bourbonnais, IL 60914, USA
Hours
Open 24 hours

Service area

Based in Kankakee. Serves 1 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Madden Heating & Air Conditioning

5.0$
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