Owens Family Plumbing, Boilers & Heating
Plumber · Lockport, IL · Open 24 hours per Google listing
Our verdict
Owens Family Plumbing: 4.9★ on 24 reviews; only 5 analyzed — strong 24/7 dispatch (responded within 1 hour at 3am) and transparent pricing, but 1 bait-and-switch pricing complaint out of 5 reviews is a flag at this sample size.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
True 24/7 confirmed: sole company to dispatch a technician at 3am and complete basement water pipe repair within 1 hour of call
1 cited review
“Our basement experienced a water pipe rupture at 3 am. We contacted various services promoting 24/7 plumbing assistance, yet most were unavailable until after 8 am. Owners Family Plumbing in Joliet stood out as the sole company we reached that promptly dispatched technicians and resolved the repairs within an hour of scheduling the service.”
Declined weekend surcharge and scheduled weekday visit instead — integrity noted by reviewer who shopped around
1 cited review
“The old main shutoff valve in my house broke on a weekend. Other businesses were happy to have me pay the weekend surcharge. I was impressed with their integrity on this. Jeff arrived on time as promised, quickly diagnosed the issue, and gave me an accurate quote up front.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing bait-and-switch flagged: $39.99 visit fee quoted, then final price jumped to $500 for drain unclog vs. $300 area average — 1 of 5 reviews at this volume is a meaningful signal
Cited in 1 of the 5 reviews we analyzed.
Quote rose from '$39.99 assessment + final price' to $500 for a drain unclog — reviewer cited $300 as Joliet market average; tech left without completing job after price dispute
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I recently had a clogged kitchen drain and called several plumbers to get price quotes and see who could handle the job on a Friday. One company offered a firm price of $325, but I continued to shop around. My wife contacted Owens Plumbing and decided to give them a try after they told her the visit would cost $39.99 to assess the problem and provide a final price. However, once the technician arrived, the “final” …”
Positive
“The old main shutoff valve in my house broke in a nearly-closed position on a weekend. When I called and spoke with the person at Owens Family Plumbing, he gave me an honest opinion about the issue, and we scheduled a service appointment for the next business day. Other businesses were happy to have me pay the weekend surcharge. I was impressed with their integrity on this. On the service day, Jeff arrived on time …”
“From the moment the owner answered the phone until the time Jeff, the Plumber assigned to us, left our house it was an A+ experience! Quick service, professional job, and concern for our problem. Answered any questions we had. Give them a call—you will be a happy customer!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 24 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Owens Family Plumbing, Boilers & Heating?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Owens Family Plumbing, Boilers & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Owens Family Plumbing, Boilers & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Plainfield · Shorewood · Elwood · Homer Glen