Reliable Plumbing & Sewer Service Inc
Plumber · Orland Park, IL
Our verdict
Reliable Plumbing earns 4.8★ (47 reviews) with fast_response=18 and 49 of 60 analyzed reviews being 5-stars; owner John praised for emergency response and fair pricing, but 9 one-star reviews flag price gouging and rude behavior.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 60 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency same-day response confirmed across multiple reviews: owner John shows up quickly including for burst pipes and after-hours situations.
2 cited reviews
“Had a plumbing emergency not too long ago and could not get any plumbers out. Was Referred to reliable plumbing by a buddy and called. John the owner was super helpful and got to me almost immediately. John was very knowledgeable and delivered quick efficient quality work.”
“I called Reliable Plumbing to have an old water heater replaced. When John showed up to look at the job I told him it was not a emergency. Two days later John was at my house with a new water heater. John did a great job and was very respectful he also spent time to answer any and all questions I had.”
Sump pump and water heater installs praised for fair pricing and transparent quotes; fair_pricing theme hit 3 times.
1 cited review
“Had a plumbing emergency not too long ago and could not get any plumbers out. Was Referred to reliable plumbing by a buddy and called. John the owner was super helpful and got to me almost immediately. John was very knowledgeable and delivered quick efficient quality work.”
Cited in 2 of the 60 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner told customer to "f**k off" when callback about faulty sillcock work was made, hung up the phone before hearing the full situation.
Cited in 1 of the 60 reviews we analyzed.
Red flag
Undisclosed $45 service call fee charged after customer declined overpriced part ($400 vs $22 at Home Depot); office hung up on complaint call.
Cited in 1 of the 60 reviews we analyzed.
Emergency call pricing inconsistency: charged $650 at the door before seeing the job during Chicago polar vortex without customer requesting emergency service.
“"Reliable Plumbing & Sewer Service" was reliable all right. They graciously fit me into their busy schedule after our Chicago -50* last week, but not without price gouging me! When John arrived at the front door on Feb. 4, 2019, before hardly introducing himself, he told me it would be $650.00 to walk in the door.”
Keep it in proportion: these concerns are cited in 3 of the 60 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UNETHICAL business practices. Hired to rod sewer line then stopped an hour in and said we needed $1000s of dollars of digging and repair work. Guaranteed there was absolutely no way to rod the line sucessfully, and said the line was unserviceable. Demanded payment though job was not completed, problem not resolved. The next plumber we hired less that 24 hrs later was successful in 1/2 hour. Owner of Reliable said …”
“Had this guy replace my two outside sillcocks. He also did a relocation of one of the sillcocks. This was $950, his quote that I didn't argue with, but should have. He said his work and parts were guaranteed for one year. Four months later one of the sillcocks won't push a simple sprinkler. Is this his fault? After telling me to "f**k off "and that I was "full of sh!t", you'd think I was accusing him. I mean before …”
“Used this company in the past, but will NEVER call this company again. Called at 9:30 in the morning and kept getting put off, told that John would call us, at 3:00 in the afternoon he finally called back. Said he didn t want to go into our crawl space to deal with our sump pump issue, funny though they claim they repair these issues. Argued with my husband then said he would call us back in a few minutes to let us …”
Positive
“We called Reliable Plumbing about an issue we were having with the pedestal sink faucet in our bathroom and John from Reliable came out to check out the problem and after he was finished he found several additional issues with the sink and we decided to remove and replace it with a new vanity sink which we agreed on after he explained the other issues he found with the original sink... John was very professional, …”
“John and the team at Reliable Plumbing are professional and knowledgeable. They resolved a stubborn kitchen sink drain clog that was too far down the pipe for me to access and now it drains like new. Thank you Reliable Plumbing!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Reliable Plumbing & Sewer Service Inc?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Reliable Plumbing & Sewer Service Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Reliable Plumbing & Sewer Service Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Orland Park · Homer Glen · Monee · Elwood