The 15 24/7 plumbers serving Burlington

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 991 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown BurlingtonHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 991 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Burlington →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Advantage Plumbing, Heating & Air Conditioning

Top pick24/7 per Google listing

4.7 (4,104 Google reviews)4.5 on Yelp (76) 14.5 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Advantage Plumbing (Four Seasons affiliate): 4.7 stars on 4,104 reviews; same-day HVAC and plumbing dispatch confirmed, technicians praised by name across multiple reviews, and weekend calls documented — though pricing runs above average.

Rating mix — of the 15 reviews we analyzed4,104 total on Google

5★9

4★1

3★0

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

Same-day appointment confirmed for toilet, water heater, and HVAC jobs across multiple reviews; within-2-hour evaluation dispatch in 1 review. (cited in 3 of 100 reviews)
Weekend availability confirmed across multiple reviews — Jay took weekend emergency calls; Edward fixed sump pump on a weekend. (cited in 2 of 100 reviews)
Jason found 2 additional plumbing issues during same service call and fixed all three during a single visit. (cited in 1 of 100 reviews)

What reviewers complain about

Pricing described as a bit steep in 2 reviews — quality confirmed but cost is higher than some competitors. (2 of 100 reviews)

What reviewers praise

“I’m a new homeowner and six months into homeownership the thermostat and sensor on the old 9 year old water tank died. I called Four Seasons and they were out within 2 hours to evaluate my situation and make recommendations. I could either repair the old …”

Matthew Kooperman · ★★★★★ · Google · Feb 2026

The most critical take we found

“Does good work but charges a bomb for it. Initial assessment may be a cheap $29 but final check will be in thousands. Will literally loot you if you do not have enough knowledge about fair pricing. The services are not worth it.”

Eric S. · ★ · Yelp · Aug 2014

We read 100 of 4,104 reviews · newest from Feb 2026

(847) 994-4761

Full report →Website ↗

Lifeline Plumbing, Heating & Cooling

Top pick24/7 per Google listing

4.9 (3,281 Google reviews) 14.4 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars across 3281 reviews; BBB A+ accredited; water heater replaced under 24 hours in 1 reviewed quote, sewer line collapse diagnosed and scheduled next day, fast_response in 2 of 5 analyzed quotes.

Rating mix — of the 5 reviews we analyzed3,281 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,281 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-24-hour water heater turnaround documented — hot water out in the evening, new heater installed by next day, with office proactively setting timing expectations. (cited in 1 of 5 reviews)
Sewer line collapse diagnosed on first visit with next-day start confirmed in 1 reviewed quote. (cited in 1 of 5 reviews)
Technicians protect surfaces before work and clean up afterward; sewer tech tested all drains multiple times post-repair before leaving. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Miguel, our technician, was absolutely great. He was professional, knowledgeable and very courteous. He immediately assessed the issue with our sewer line and proposed a solution. He explained everything well (without talking down to us) and gave us the cost …”

Vilia Drazdys · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,281 reviews · newest from Mar 2026 · BBB A+ accredited

(847) 802-8401

Full report →Website ↗

Dundee Services Inc

Top pick24/7 per Google listing

5.0 (85 Google reviews) 14.1 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Small operator (Peter) with a perfect 5.0 across 85 Google reviews — but evidence quotes are heavily HVAC (AC, furnace, boiler), not plumbing. Reviewers cite short-notice arrivals, fair pricing, and a Sunday-morning holiday-weekend save. No BBB accreditation on file.

Rating mix — of the 15 reviews we analyzed85 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Peter showed up on very short notice and corrected the problem quickly at a fair price (cited in 2 of 71 reviews)
Came out Sunday morning of a holiday weekend after an SOS call to get a customer's AC running again (cited in 1 of 71 reviews)
Spent three days problem-solving an old AC system and kept the customer updated by call throughout (cited in 1 of 71 reviews)

What reviewers complain about

Most cited work in the evidence quotes is HVAC (AC, furnace, boiler, ducts) rather than plumbing — limited plumbing-specific track record visible (4 of 71 reviews)
One emergency call took 2 hours for Peter to arrive on site before evaluation could begin (1 of 71 reviews)

What reviewers praise

“My company Safe Harbor Realty used Dundee for emergency heat situations in Arlington Heights And other suburbs. He was very quick to respond. The call was professional, prompt and he has and was and is very reliable. We still use him to this day and are very …”

Kristina Morales · ★★★★★ · Google · Dec 2021

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 71 of 85 reviews · newest from Dec 2021

(224) 770-1710

Full report →Website ↗

Hansen Heating, Plumbing & Air

Top pick24/7 per Google listing

4.9 (254 Google reviews)4.3 on Yelp (16) 9.7 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 254 reviews; water-heater mentioned 14 times and fast_response in 18 of 100 analyzed reviews, with weekend/emergency coverage confirmed; one 1-star review documents 3 consecutive Bradford White water heater installation failures over 6 years.

Rating mix — of the 15 reviews we analyzed254 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Documented water heater installation errors: Bradford White heater replaced 3 times in 6 years, each failing; manufacturer told customer Hansen was not installing them correctly. Tech Shane cited as rude when questioned. (1 of 100 reviews)
Water heater installation quality disputed: 1-star reviewer reports 3 failed Bradford White installs over 6 years; manufacturer confirmed incorrect installation technique, including exhaust pitched without incline causing water buildup. (1 of 100 reviews)

To be fair

fast_response cited in 18 of 100 analyzed reviews — highest single theme count; same-day calls honored even on Sundays with upfront pricing for weekend surcharges. (cited in 3 of 100 reviews)
workmanship praised in 20 of 100 reviews; technicians explain findings, show customers the problem, and clean up after completing work. (cited in 3 of 100 reviews)
Weekend and evening emergency coverage confirmed: sewer backup resolved on a Friday evening; furnace failure handled on a Sunday with transparent cost disclosure. (cited in 2 of 100 reviews)

What reviewers praise

“Bruce did a great job today. He explained everything he did and cleaned up after him self. Great job Bruce.”

Harold Oelkers · ★★★★★ · Google · Dec 2025

The most critical take we found

“Very poor installation and service on our water heaters. They replaced a Bradford White water heater in our house 3 times over 6 years, and each one failed. When I talked with the manufacturer of the water heater, they said Hansen was not installing them …”

Tom Vedder · ★ · Google · Dec 2025

We read 100 of 254 reviews · newest from Dec 2025

(847) 669-5000

Full report →Website ↗

Aqua Knight Plumbing, Sewer, HVAC Services & Protection

Top pick24/7 per Google listing

4.9 (361 Google reviews) 18.0 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

94 reviews analyzed with 91 five-star and zero negative; sump-pump-repair leads service mentions (13) and same-day water heater swaps are repeatedly cited by name.

Rating mix — of the 15 reviews we analyzed361 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Sump pump work cited specifically in 13 of 94 reviews, with named techs Lucas and Daniel walking through root intrusion and backup-pump limits. (cited in 2 of 94 reviews)
Same-day and within-the-hour arrivals cited across emergency calls (fast_response theme = 8), including a Sunday-morning sump emergency and a same-day water heater swap. (cited in 3 of 94 reviews)
Holiday-weekend coverage with follow-through: tech returned the same day with correct hydro-jetting equipment after Thanksgiving call-in. (cited in 1 of 94 reviews)

What reviewers complain about

Surprise-fee theme appears twice in 94 reviews, a thin but non-zero signal worth checking the quote against before booking. (2 of 94 reviews)

What reviewers praise

“Deacon was the most trustworthy and caring contractor I have ever had in my home. He stayed at my house extremely late into the evening to ensure he didn’t leave my home in a bad spot. I felt the pricing was fair, and Deacon and the Aqua Knight team ensured …”

Jeffrey Marinier · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 94 of 361 reviews · newest from Mar 2026

(630) 478-0583

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Tidy Tank Plumbing, Sewer, and Septic

Caveats apply24/7 per Google listing

4.9 (1,131 Google reviews)3.9 on Yelp (43) 17.1 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 1131 reviews and a BBB A+, but a recurring pricing complaint runs through the negatives: $521 for a 1-hour faucet reconnect and $600+ to swap a customer-supplied spigot.

Rating mix — of the 15 reviews we analyzed1,131 total on Google

5★8

4★0

3★0

2★1

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Surprise/high plumbing fees recur in negatives: one reviewer charged a $129 service fee with 'nothing' done, another $521 for a 1-hour faucet job (2 of 100 reviews)
A long-time pumping customer reports a scheduled, reminder-confirmed job was abandoned the day of the work (1 of 100 reviews)
Multiple 1-star reviews dispute plumbing pricing: $521 for a one-hour faucet reconnect and over $600 to install a customer-supplied spigot (2 of 100 reviews)

To be fair

45-minute arrival on a broken sump pump line with no upsell pressure (fast_response cited 12 times) (cited in 2 of 100 reviews)
Reviewers note clear explanations and photo-documented invoices on septic work (cited in 2 of 100 reviews)
Accommodated a weekend septic emergency by sending the last technician on the road (cited in 1 of 100 reviews)

What reviewers praise

“I called Tidy Tank plumbing because my sump pump line broke. Dan was here within 45 minutes. He looked at the obvious issue but then investigated further to make sure that there were no other related issues such as frozen drain lines, etc. He went through all …”

Terry A · ★★★★★ · Google · Jan 2026

The most critical take we found

“Ron's Tidy Tank managed to ruin a good customer relationship. We had been super happy with Ron's pumping service since we moved here almost 4 years ago. Recently we needed to have some emergency repairs done and they came out for a prompt estimate and …”

Gina W. · ★ · Yelp · Dec 2020

We read 100 of 1,131 reviews · newest from Jan 2026

(847) 443-5724

Full report →Website ↗

Air Man Heating, Cooling & Plumbing (Air Management Services Inc)

Caveats apply24/7 per Google listing

4.9 (306 Google reviews)4.3 on Yelp (16) 13.8 mi from downtown Burlington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9★ across 306 reviews with 95/99 analyzed rated 5★; fast_response cited 15 times and workmanship 15 times, but 2 Yelp reviewers document repeated no-show scheduling failures spanning multiple days.

Rating mix — of the 15 reviews we analyzed306 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations. (2 of 99 reviews)
Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited. (1 of 99 reviews)
Scheduling reliability flagged in 2 Yelp reviews: technicians no-showed without calls, then provided false explanations; no-call no-show pattern repeated over 3+ days. (2 of 99 reviews)

To be fair

Workmanship praised in 15 of 99 analyzed reviews; technicians described as thorough, knowledgeable, and detail-oriented across HVAC and plumbing work. (cited in 3 of 99 reviews)
Fast response signaled in 15 of 99 reviews; same-day-plumber mentioned 7 times; office proactively calls customers before tech arrival. (cited in 3 of 99 reviews)
Pricing rated fair in 5 reviews; plumber-cost mentioned 14 times and cheap-plumber 9 times, indicating consistent affordability perception. (cited in 1 of 99 reviews)

What reviewers praise

“Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. …”

P W. · ★★★★★ · Yelp · Nov 2014

The most critical take we found

“I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and …”

Lindy T. · ★ · Yelp · Nov 2018

We read 99 of 306 reviews · newest from Nov 2014

(815) 568-1440

Full report →Website ↗

Ability Septic

Caveats apply24/7 per Google listing

4.6 (251 Google reviews)3.7 on Yelp (37) 18.7 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.6★ from 251 reviews with 82% positive sentiment; fair_pricing cited 7 times and workmanship 12 times, but 18% negative and reviewConsistency of 0.42 reveal a polarized customer base — 18 of 100 analyzed reviews are 1-star with slow-response and availability complaints.

Rating mix — of the 15 reviews we analyzed251 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability (1 of 100 reviews)
24/7 claim disputed: website says 24/7 but customer couldn't reach anyone the day after a holiday — no emergency coverage that day (1 of 100 reviews)
slow_response flagged in 3 reviews; 18 of 100 analyzed are 1-star — above-average complaint rate for a 4.6★ business (1 of 100 reviews)

To be fair

fair_pricing cited in 7 reviews; 35-year loyal customer cites courteous staff, fair prices, and prompt scheduling consistently (cited in 3 of 100 reviews)
workmanship cited in 12 reviews; septic cleanouts and pump replacements praised for thoroughness and site cleanliness (cited in 3 of 100 reviews)
Holiday-weekend emergency response: answered when no other company would pick up over a holiday weekend (cited in 1 of 100 reviews)

What reviewers praise

“My nephew needed septic pumped they showed up immediately!! In Lockport today ! Very good service!!!!!!!!”

Gary B. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“their website says all over it that they answer the phone 24/7. they in fact do not answer 24/7. while I understand today is the day after a holiday 24/7 to me would mean everyday. how can you have emergency services if you don't answer the phone?”

Brigette M. · ★ · Yelp · Dec 2022

We read 100 of 251 reviews · newest from Dec 2018

(331) 757-6258

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.9 (1,156 Google reviews) 18.7 mi from downtown Burlington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

5 of 5 analyzed reviews are 5-star; sewer/drain work in 2 reviews with teams spending 5+ hours on root intrusion — solid for main-line jobs, but thin evidence base (5 of 1,156 total reviews analyzed).

Rating mix — of the 5 reviews we analyzed1,156 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,156 reviews so far. Treat this as a first read.

What reviewers keep saying

Sewer line root intrusion handled thoroughly in 2 reviews — teams ran pipes multiple times to guarantee full clearance, not just symptom relief. (cited in 2 of 5 reviews)
Professional theme in 4 of 5 reviews; technicians consistently cited for explaining causes and preventive steps, not just fixing the immediate issue. (cited in 4 of 5 reviews)

What reviewers complain about

Pricing flagged as 'a bit steep' (around $700+) in one review for root-clearing work that required multiple passes — cost could surprise budget-conscious customers. (1 of 5 reviews)

What reviewers praise

“Bruno & Steve were very helpful not only at talking me through what caused our main line slowness/backup, but also daily preventative measures. We were also able to talk through bigger picture needs down the line. Our home is an investment, and they were easy …”

Mary Hawkins · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,156 reviews · newest from Feb 2026

(815) 272-2879

Full report →Website ↗

Complete Plumbing Services, Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (21 Google reviews) 8.0 mi from downtown Burlington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.8★ across 21 reviews; 15 of 16 analyzed are 5★ — multi-year repeat customers cite water heater installs at fair prices, sewer/sump pump work, and detailed written estimates; one ghost incident on a quote request flagged.

Rating mix — of the 15 reviews we analyzed21 total on Google

5★14

4★0

3★0

2★0

1★1

Why we're cautious

With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes (1 of 16 reviews)
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote (1 of 16 reviews)

To be fair

Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems (cited in 1 of 16 reviews)
Detailed written estimates with multiple options; came in under estimated hours on at least one job, reducing final cost (cited in 1 of 16 reviews)
Owner Tina personally followed up post-job; went above scope to research and connect customer with a specialist for a service they couldn't handle (cited in 1 of 16 reviews)

What reviewers praise

“Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.”

Craig Nelson · ★★★★★ · Google · Dec 2020

The most critical take we found

“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”

Anna Hauck · ★ · Google · Oct 2023

We read 16 of 21 reviews · newest from Dec 2020

(630) 629-0780

Full report →Website ↗

Suburban Sewer & Septic Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (48 Google reviews)4.3 on Yelp (10) 12.4 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars, 48 reviews, BBB A+ accredited — sewer-line specialty with 19 service mentions; midnight callout confirmed; 1-star review cites incomplete water-jetting leaving debris that caused a second overflow.

Rating mix — of the 15 reviews we analyzed48 total on Google

5★11

4★0

3★0

2★2

1★2

Why we're cautious

Incomplete water-jetting on cast-iron sewer pipe led to repeat overflow — reviewer states crew 'did not bring proper equipment' on first visit and did not jet full length on second visit (MJ0Q4PT7eX4zvqIO0bRo; reviewConsistency=0.75, sentiment.negative=0.093). (1 of 54 reviews)
One reviewer (1-star) reports first call came without proper equipment; second call cleared pipe but skipped full-length water-jetting, leaving debris that caused sewer overflow again (1 of 12 analyzed reviews). (1 of 54 reviews)

To be fair

Sewer-line clog resolved in one hour; similar job at a competitor took 3 days at 4x the cost (zOliMx9mdLqlCiL5axdF — 1 of 12 analyzed reviews). (cited in 1 of 54 reviews)
Kyle came out at midnight to confirm a broken waste line; crew returned next day to fix — weekend_or_emergency=5 of 54 analyzed reviews. (cited in 1 of 54 reviews)
Called Sunday afternoon, crew arrived Monday morning — same-day-plumber=7 of 54 analyzed reviews; fast_response=9 of 54. (cited in 2 of 54 reviews)

What reviewers praise

“Excellent and fast service during the holiday season! Very informative and helpful! Would highly recommend!”

Mitch Cater · ★★★★★ · Google · Dec 2015

The most critical take we found

“Totally not dependable. 1st call -did not bring proper equipment. second call - routed out old cast iron pipe but did not water jet the entire length which made for overflowed sewer again because of debris left in the pipe. Would not recommend. Not …”

Gary Esterling · ★ · Google · Oct 2025

We read 54 of 48 reviews · newest from Dec 2015 · BBB A+ accredited

(847) 697-0181

Full report →Website ↗

JB Plumbing

Caveats apply24/7 per Google listingSmall track record

4.8 (16 Google reviews) 17.4 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars across 16 reviews — owner Jim diagnoses fast, passes savings to customer when job is easier than quoted, and covers water heaters, drains, toilets, and sump pumps.

Rating mix — of the 13 reviews we analyzed16 total on Google

5★12

4★0

3★0

2★1

1★0

Why we're cautious

Rodding incomplete — drain reclogged within 4 months per 1-star review (ESCGAm8gWyyf4zdMEKv7); with only 13 reviews analyzed, single quality failure warrants flagging. (1 of 13 reviews)
1 of 13 reviews (rating=2) reports line reclogged in under 4 months after rodding and excessive fee for ~30 min work. (1 of 13 reviews)

To be fair

Owner voluntarily reduces price when job is simpler than quoted — 1 of 13 analyzed reviews documents this directly (themeCounts.fast_response=3). (cited in 1 of 13 reviews)
45-minute emergency arrival cited in 1 of 13 reviews; themeCounts.professional=7 reflects consistent quality across the analyzed set. (cited in 2 of 13 reviews)

What reviewers praise

“When my drain pipe from the kitchen sink decided to rust out, I scrambled and called a plumber who never showed. A second plumber was hired, only to place a coupling on the pipe, charge me an insane amount of money and called it a day. Two days later, water …”

Tanya B · ★★★★★ · Google · Dec 2021

The most critical take we found

“Would not recommend for rodding a slow line. Excessive fee for about 1/2 hour of work and line was clogged again in less that 4 months (previous rodding by other would last at least a year).”

Cheryl Lutz · ★★ · Google · Mar 2023

We read 13 of 16 reviews · newest from Dec 2021

(847) 871-3295

Full report →Website ↗

Cork's Plumbing, Heating, & Cooling

Caveats apply24/7 per Google listing

4.7 (67 Google reviews)1.8 on Yelp (5) 10.8 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ across 67 reviews; owner Frank responded within 2 hours on a Saturday; no emergency service fee confirmed; 9 of 63 reviews are 1-star, including no-show and unreturned call complaints.

Rating mix — of the 15 reviews we analyzed67 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1-star review describes 2 months of no-shows and broken promises despite repeated contact with owner; pattern of ignoring customers once A/C was determined to not need full replacement. (2 of 63 reviews)
Yelp 1-star review describes owner as 'a liar and a thief' who kept a $2,000 rebate and took months to complete a $14,000 HVAC install while requesting advance payment for payroll. (1 of 63 reviews)
slow_response in 2 of 63 reviews; 1 reviewer tried to schedule service for 2 months with multiple no-shows and no callbacks despite speaking with owner. (1 of 63 reviews)

To be fair

Owner responded within minutes on a Saturday and on-site within 2 hours; Sunday morning leaky toilet fixed with no emergency service fee charged. (cited in 2 of 63 reviews)
fair_pricing theme in 3 of 63 reviews; kitchen countertop disconnect/reconnect priced well below competing quote from the countertop installer. (cited in 2 of 63 reviews)

What reviewers praise

“The owner, Frank, responded within minutes to my call on a Saturday morning and was on site within 2 hours. Great work and fairly priced. Thanks Frank!”

Kay Eilers · ★★★★★ · Google · Dec 2021

The most critical take we found

“Absolutely do not do business with this man not matter what name he hangs his shingle as. He is a liar and a thief! His father was a good honest man and Shane ran is business into the ground and now goes by Schwartz and Co. heating and cooling. He told us …”

Kay W. · ★ · Yelp · Dec 2024

We read 63 of 67 reviews · newest from Dec 2024 · BBB A+ accredited

(224) 569-3000

Full report →Website ↗

TJM Sewer and Plumbing

Caveats apply24/7 per Google listing

4.3 (79 Google reviews)3.9 on Yelp (11) 16.6 mi from downtown Burlington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

TJM Sewer & Plumbing: 4.3 stars on 79 reviews, consistency score 0.384 — 70 of 90 at 5-star but 17 at 1-star. Sewer specialty strong with 22 mentions; holiday-weekend 30-minute arrival and 10-year warranty noted, but billing disputes and a no-show recur.

Rating mix — of the 15 reviews we analyzed79 total on Google

5★6

4★1

3★1

2★0

1★7

Why we're cautious

Billing dispute: customer paid full $4,500 even though tank replacement was not needed; $125 estimate fee not deducted; pump malfunctioned post-install and company tried to upsell rather than remedy. (1 of 90 reviews)
Phone rudeness reported in 1 review — reviewer alleges whoever answered told them to handle it themselves, possibly reacting to an accent. (1 of 90 reviews)
No-show pattern: 1 reviewer called 3 times, was told plumber was en route, then got no callback and no arrival after 10 PM. (1 of 90 reviews)

To be fair

Sewer pipe break on a holiday weekend — crew arrived in 30 minutes and issued a 10-year warranty on the repair. (cited in 1 of 90 reviews)
Sump pump failure diagnosed via text photos; came next day and replaced pump quickly. (cited in 1 of 90 reviews)
Ejector pit repaired same day called; 4 faucets installed in about 2 hours with full explanation before starting. (cited in 2 of 90 reviews)

What reviewers praise

“I would highly recommend TJM Sewer & Plumbing. Todd called me back the very day I left a message. They were here in a couple days to do the work. They were fast, clean and efficient. Christian was the one in charge of the appoint and he was pleasant and …”

Helen D. · ★★★★★ · Yelp · Dec 2024

The most critical take we found

“3times did not show up not only at scheduled time, but at all.”

Denis Bond · ★ · Google · Nov 2025

We read 90 of 79 reviews · newest from Dec 2024

(847) 961-2317

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

A&P Grease Trappers, Inc

We'd call someone else first24/7 per Google listing

4.6 (112 Google reviews)2.5 on Yelp (15) 18.7 mi from downtown Burlington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.6-star grease-trap/septic specialist with 79% positive sentiment but 20% negative; reviewConsistency 0.382 is the lowest in this run — 4 unprofessional flags and a truck-crash complaint are concrete red flags amid sewer/emergency strengths.

Rating mix — of the 15 reviews we analyzed112 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Truck crashed into customer's property fixture and company refused to pay damages — serious liability/accountability flag (1 of 81 reviews)
Unsolicited 'inspection' calls post-service described as a scam tactic; company reported changing phone numbers to evade blocks (1 of 81 reviews)
Emergency call confirmed then cancelled — failed to show up on a scheduled emergency job (1 of 81 reviews)

To be fair

Sewer line rodding priced at ~$300 vs a $2k+ competitor quote in the same job; fair value acknowledged across 5 cheap-plumber mentions (cited in 1 of 81 reviews)
Crew arrived earlier than predicted, cleaned up afterwards, and showed strong on-site workmanship per 5 workmanship theme hits (cited in 2 of 81 reviews)

What reviewers praise

“People including myself often forget to take the time to commend a company for getting it right. Jimmy & Jared were fast/efficient, knowledgeable, and kind. I look forward to working with your company on additional future projects.”

Sharif N. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“Had an emergency call set up and after the job was rescheduled, we recieved a call stating they were not coming. Thank you for getting our hopes up then letting us down.”

Anthony Smith · ★ · Google · Dec 2022

We read 81 of 112 reviews · newest from Dec 2018

(630) 216-8481

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Burlington we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 991 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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