Air Man Heating, Cooling & Plumbing (Air Management Services Inc)

Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. Serviceman was helpful, knowledgeable and personable. Based on one experience I recommend the company.

Air management is truly a first class operation that pays attention to detail and is very accommodating to customer needs. Their quote was very competitive and their knowledge of HVAC products and equipment is exceptional. Air Management installed a new furnace, A/C condenser, UV light, Nest thermostat and Media filter and gave us a very energy efficient system with a great warranty. We were extremely happy with how friendly and professional the installers were as well. Thanks AirMan!

The two guys that were at my house Tom and Cheeky in my house putting in Air Conditioner and a furnace in 97 degrees heat in my house were polite and never complained a bit I would recommend them to any one. So kind and courteous and such hard workers.

I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and after blowing me off twice without calls or explanations and when came out and then lied to me about why he didn't show. I knew this because the receptionist I spoke to about the missed appointment told me he was off a few days after the 4th of Jul. We discussed the dehumidifier, but he suggested closing up the screens on both furnaces, my son's and mine, and routing a hallway cold air return into another duct. He said if that doesn't help we can still put in the dehumidifier. The furnace was installed in May, I moved in in June and he had come in July. I changed the furnace filter at the beginning of Aug and it was brown with dust. It is now Nov 2 and when I looked at the filters my son's is like new, no dust, and mine is almost the same. If I had not changed my filter at my old house the furnace would have shut off from a clogged filter. I called AM to have someone come out to see about why. I told the receptionist I wasn't happy. She had Rep 1 call me again, and he BSd me again telling me it's common for a house to have no dust in the filter. At this time I told him to get the receptionist, that I wanted to have someone else come out, but him. Rep 2 just left after inspection of the furnace totally supported Rep 1s story. Again he told me that there was airflow and dust on the fan, which in my estimation could have been there from May-Aug but there is no way to prove that. There was dust on the filter in July before the work was done from the previous 2 months. After that there was no dust on the filter. All I know is that we have 2 homes, up and down. There is brand new plush carpeting downstairs so there is lots off fiber and lint. There are kids, and dogs so there is dander and dust and there are adults at home all day long so there is constant movement; but there is no dust on the filters. I have dust everywhere else, but not on the furnace filters. My furnace fan runs all day long 30 minutes out of every hour, set on my NEST thermostat, as does my son's. There is continuous circulation so there should have been a lot of dust in those filters over 3 months' time. There is not. I would not recommend Air Management to anyone. If I could rate them as 0 I would. They didn't call before they blew off my appointment, they lied. I paid $450.00 for work that I do not feel in any shape or form improved airflow and no house is so clean that a filter will stay clean for 3 months.

Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

Updated review - service on 4/16/26: Sam reached out indicating changes were made within the company and wanted to try again. I accepted his offer and he sent Jerry out to look over my furnace and a/c that had been installed by another company after the debacle around my previous review. Jerry was incredibly thorough with his inspection, answered all my questions to my satisfaction and left my home with me feeling confident in the current state of my system for this upcoming summer. Everything feels much more professional and customer focused compared to the last time and I'm happy to update my rating from 1-star to 5-star! Thank you, Sam and Jerry! ------------------------------------------------ (old review) Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

Asa was complete in explaining the capacity of the replacement sump pump, saying Zoeller was a top quality pump for its intended use. He also kept me updated with progress on the job as I stayed home from work to be here during the replacement. We also collaborated on setting the height of my high water sensor to properly trigger a high water level in sump pit alarm as it needed to be mounted properly above the new pump on the PVC pipe. We did a full test checking for leaks as the pump exits the wall into a pipe that routes to a french drain away from the foundation and in the yard. Airman is the only place I will go for HVAC or plumbing needs as their track record in the past 10 years at my home has proven reliable and trouble free with clearly states quotes up front. Tom T Marengo

DO NOT CALL AIR MAN- THEY WILL ROB YOU!!! I had an issue with my inducer motor in my furnace- I called Air Man out TO FIX PROBLEM. Even told them the exact part (inducer fan) that needed to be fixed or replaced. Not to just service my furnace and run a bunch of pointless tests take my money and leave, which is all they did. They lied to me and said anything can be wrong with an inducer fan so they don't know where to look on it to fix it (so they also suck at their jobs). Recently I learned when the inducer fan goes it just goes, the bearings go and it needs to be replaced. So they took around 300 dollars from me and my heat still shuts off a year later.

I live in Marengo, and I would recommend these guys any day of the week! I called their office on a Friday evening and Mark, the owner, picked up on his cell. He was able to help troubleshoot an issue with me, and it turned out that I needed a new hot water heater. Communication was great throughout the process. Steve was who I met at my house (technician or foreman, not sure) - he was also super kind and helpful. If I ever have any other issues in my house, I'll be sure to call Mark.

Loved that they showed up COVID safe. Our home is clear, but I had been out of state, and the mask was for his own safety. Fast and straight to the point, like the last two times I have used them. Small jobs, big jobs, they explain in detail the steps to resolve or install the service. Will continue to use them as a first call when I receive an issue. The maintenance plan is well worth the money, and gives you a piece of mind all season long. Thank you Ken and team!

Air Man has to be the best heating and air-conditioning company I have ever used! Exceptional Service, Bobby, Jeff and Daryl did the most awesome job of explaining everything to us about new thermostat, and in installing our new furnace, I defiantly trust them working in my home. They went above and beyond to make sure everything was just right! I would never have anyone else work on my heating, air and plumbing , I highly recommend this company! Thank you Air Man!

Honest, Professional, quality equipment, reasonable prices. We had 20 year old HVAC replaced by 96% efficient furnace and new AC. Installation was efficiently done with concern for great looking job. Installation team answered all our questions. We signed up for annual maintenance program. We highly recommend Air Management. As retirees we have had many years experience with HVAC, two previous units installed by others and this was by far the best.

I have used Air Man in Marengo for years and have always been impressed with their service maintenance for my AC and furnace and their knowledgeable and friendly staff. Their service is excellent and they explain what they checked during their maintenance check. Jerry was here today and explained everything he was checking and the result and answered all my questions. Very friendly and professional. You're in good hands with Air Man.

Awesome company. I can honestly recommend Air Management for and boiler, A/C, Forced air or plumping issue you may have. I have used Air Management on 4 occasions and every time they were on time and repaired the issue quickly and at a fair price. They are the best of the best! Mark the owner has an interest in every detail of his company. You cannot go wrong to use them. I high recommend their service above any other company.

I’m really glad I went with this team for a new high efficiency air conditioner and water heater. They also did a full duct cleaning at my home in Huntley. The guys showed up right on time, were easy to talk to, and actually left my home cleaner than when they came. You can tell they really care about the quality of their work. Everything is running perfectly. This is definitely the company to call if you want the job done right.