Air Man Heating, Cooling & Plumbing (Air Management Services Inc)
Plumber · Marengo, IL · Open 24 hours per Google listing
Our verdict
4.9★ across 306 reviews with 95/99 analyzed rated 5★; fast_response cited 15 times and workmanship 15 times, but 2 Yelp reviewers document repeated no-show scheduling failures spanning multiple days.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Marengo, IL · compare all →
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Workmanship praised in 15 of 99 analyzed reviews; technicians described as thorough, knowledgeable, and detail-oriented across HVAC and plumbing work.
1 cited review
“Asa came by the house and fixed the spigots for the washer. Did a great job at a reasonable price. My go to plumbers for plumbing issues.”
Cited in 3 of the 99 reviews we analyzed — 2 cited reviews not excerpted here.
Fast response signaled in 15 of 99 reviews; same-day-plumber mentioned 7 times; office proactively calls customers before tech arrival.
2 cited reviews
“Craig came out right on time and took care if our air conditioner maintenance yesterday. He couldn't have been more helpful with everything.”
“You are always notified when they're on their way. Everything is explained to their clients/customers.”
Cited in 3 of the 99 reviews we analyzed — 1 cited review not excerpted here.
Pricing rated fair in 5 reviews; plumber-cost mentioned 14 times and cheap-plumber 9 times, indicating consistent affordability perception.
1 cited review
“Asa came by the house and fixed the spigots for the washer. Did a great job at a reasonable price. My go to plumbers for plumbing issues.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations.
“Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization.”
Cited in 2 of the 99 reviews we analyzed.
Red flag
Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited.
“Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization.”
Scheduling reliability flagged in 2 Yelp reviews: technicians no-showed without calls, then provided false explanations; no-call no-show pattern repeated over 3+ days.
“Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization.”
Cited in 2 of the 99 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and after blowing me off twice without calls or explanations and when came out and then lied to me about why he didn't show. I knew this because the receptionist I …”
“Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd …”
“DO NOT CALL AIR MAN- THEY WILL ROB YOU!!! I had an issue with my inducer motor in my furnace- I called Air Man out TO FIX PROBLEM. Even told them the exact part (inducer fan) that needed to be fixed or replaced. Not to just service my furnace and run a bunch of pointless tests take my money and leave, which is all they did. They lied to me and said anything can be wrong with an inducer fan so they don't know where …”
Positive
“Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. Serviceman was helpful, knowledgeable and personable. Based on one experience I recommend the company.”
“Air management is truly a first class operation that pays attention to detail and is very accommodating to customer needs. Their quote was very competitive and their knowledge of HVAC products and equipment is exceptional. Air Management installed a new furnace, A/C condenser, UV light, Nest thermostat and Media filter and gave us a very energy efficient system with a great warranty. We were extremely happy with how …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2014.
Across platforms
Google rating 4.9★ (306 reviews) vs. Yelp showing two 1-star no-show complaints from 2018 and 2024 — Google volume may mask recurring scheduling failures surfaced only on Yelp.
Should you hire Air Man Heating, Cooling & Plumbing (Air Management Services Inc)?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Air Man Heating, Cooling & Plumbing (Air Management Services Inc)?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Marengo · Garden Prairie · Harvard · Burlington