Complete Plumbing Services, Inc.
Plumber · Marengo, IL · Open 24 hours per Google listing
Our verdict
4.8★ across 21 reviews; 15 of 16 analyzed are 5★ — multi-year repeat customers cite water heater installs at fair prices, sewer/sump pump work, and detailed written estimates; one ghost incident on a quote request flagged.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Marengo, IL · compare all →
Our opinion, based on the 16 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems
1 cited review
“We had Complete Plumbing replace our water heater yesterday. This is the fifth or sixth time we've worked with them. Every time they've helped us we feel that the work is done extremely well, very professional, for a fair price and have had no problems.”
Detailed written estimates with multiple options; came in under estimated hours on at least one job, reducing final cost
1 cited review
“All work was clearly spelled out and deliver in written format that was easy to understand... they came in under the estimated hours reducing my cost of service.”
Owner Tina personally followed up post-job; went above scope to research and connect customer with a specialist for a service they couldn't handle
1 cited review
“Tina, without my even asking, researched and contacted a whirlpool repair specialist who was better suited for the job - and they are hard to find! Tina sent me their contact information.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes
“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote
“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”
Keep it in proportion: these concerns are cited in 1 of the 16 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.”
“The estimates and scheduling were done with Tina (President of Complete Plumbing Services) who was professional, personable and offer numerous options. All work was clearly spelled out and deliver in written format that was easy to understand. The install was done by Nick, who did a great job. He was very professional, polite, neat and quick in his work. Very satisfied, actually quite pleased in that they came in …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2020.
Should you hire Complete Plumbing Services, Inc.?
Best for
- Budget-conscious homeowners
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Complete Plumbing Services, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Burlington · Garden Prairie · Marengo · Cortland