D & D Plumbing Company
Plumber · Crystal Lake, IL
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Our verdict
12 of 15 reviews are 5-star, with 4 explicitly praising upfront transparent pricing (one beat a $3000 quote at $200); two stragglers flag a late first appointment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 15 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Transparent upfront pricing cited in multiple reviews, including beating a $3000 quote at $200
1 cited review
“The previous company quoted me $3000 (yes thousand), while Brian completed it at $200 (hundred). I could not be happier with his work.”
Cited in 3 of the 15 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day turnaround on a burst water heater after initially being booked for next morning
1 cited review
“My hot water heater had exploded overnight that the next morning called them. They said they could not get to me today but they would be able to get to me 1st thing tomorrow morning. Couple hours later they called me and says Hey are schedules change we can get out to you today”
Cited in 2 of the 15 reviews we analyzed — 1 cited review not excerpted here.
Reviewers describe thorough, honest work without overcharging
1 cited review
“Very thorough and honest. Got the job done quickly and did NOT overcharge me. Will use D & D Plumbing in the future!”
Cited in 2 of the 15 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 14 reviews reports a no-completion: arrived 50 min late as 'first appointment,' then blamed snow in driveway and didn't finish
“I let them know I was on a tight schedule so the my told me I was first appointment of the day. Plumber did not arrive until 50 minutes after the appointment time and said job could not be completed because snow in the driveway made it hard to get equipment in.”
One reviewer was promised the first appointment slot but the plumber arrived 50 minutes late and left the job undone
“I let them know I was on a tight schedule so the my told me I was first appointment of the day. Plumber did not arrive until 50 minutes after the appointment time and said job could not be completed because snow in the driveway made it hard to get equipment in.”
Keep it in proportion: these concerns are cited in 1 of the 15 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Response time was very slow. Took 2 days to return my phone call. Now I've been waiting 2 more days to get an appointment scheduled. D&D has certainly lost my business.”
“Top 10 Best Drain pipe installers in Crystal Lake, ILAngie's Listhttps://www.angi.com › ... › Drain Pipe Installers in ILAngie's ListRead real reviews and see ratings for Crystal Lake, IL drain pipe installers for free! This list will help you pick the right drain pipe installers in ...4.7(30)”
Positive
“They are the best. My hot water heater had exploded overnight that the next morning called them. They said they could not get to me today but they would be able to get to me 1st thing tomorrow morning. Couple hours later they called me and says Hey are schedules change we can get out to you today I am more than pleased with their service their professionalism and the quality of their work”
“Very quick service for a sprinkler winterisation after a snowfall. These guys responded quickly, removed the backflow prevention device and saved a system from further damage. Really appreciate. Not only this, they have upfront prices that they can tell you over phone. Very transparent. I highly recommend them for plumbing services in northbrook area.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2015.
Should you hire D & D Plumbing Company?
Best for
- Budget-conscious homeowners
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own D & D Plumbing Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
D & D Plumbing Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Algonquin · Marengo · Burlington · Harvard