Zenks Plumbing LLC
Plumber · Marengo, IL
Our verdict
4.7★ on 15 reviews — 11 fives vs 2 ones in 13 analyzed; owner Matt walks customers through water heater fixes over the phone; no-charge call confirmed once; but 2 recent 1-star quotes described as excessive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 13 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Owner Matt diagnosed and resolved hot water issue over the phone at no charge rather than dispatching a tech unnecessarily
1 cited review
“Woke up to no hot water this morning. Called Matt and he walked me through restarting the pilot light. He's got my business for life. Thank you so much, Matt!”
Didn't leave a job until water was restored even when initial fix failed; recommended next steps at no charge per reviewer
1 cited review
“He came out and tried to fix what we thought was the problem and when it wasn't he didn't leave until we had water and gave recommendations for the problem. No charge for the call until he can come back and complete the repair.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 simultaneous 1-star reviews from the same reviewer on Google and Yelp (August 2025) citing excessive quote for simple job — with only 13 reviews analyzed, this is a notable pattern
“I just needed a drain line and hot water connection installed under the sink. I asked Matt if he could just give me a ball park figure for the job. I sent him pictures of the existing plumbing and he quoted me [an excessive price].”
Cited in 2 of the 13 reviews we analyzed.
Pricing concerns in 2 recent 1-star reviews (both August 2025): quote described as excessive for simple dishwasher drain/supply connection job
“I just needed a drain line and hot water connection installed under the sink. I asked Matt if he could just give me a ball park figure for the job. I sent him pictures of the existing plumbing and he quoted me [an excessive price].”
Cited in 2 of the 13 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 13 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“contacted Matt to do a simple job at a friends house who is destitude and 70 years old. The poor woman is 70 and hasn't had a dishwasher in nearly 30 years. And at her age tends to two adult children in their mid 30's that have mental health issues. So I bought her a new fridge because hers was only maintaining temps in the low 40's. And I bought and installed a used dish washer for her. I just needed a drain line …”
“I contacted Matt to do a simple job at a friends house who is destitude and 70 years old. The poor woman is 70 and hasn't had a dishwasher in nearly 30 years. And at her age tends to two adult children in their mid 30's that have mental health issues. So I bought her a new fridge because hers was only maintaining temps in the low 40's. And I bought and installed a used dish washer for her. I just needed a drain line …”
Positive
“Professional job at a reasonable price”
“We've used Zenks twice in our home, and each time the work was excellent, and very professional. The finish plumbing was very neat, and the rough work was done with no mess left. The price was very fair as well. I can't recommend him high enough.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Across platforms
Should you hire Zenks Plumbing LLC?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Zenks Plumbing LLC?
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Find plumbers near you
Zenks Plumbing LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Marengo · Garden Prairie · Harvard · Burlington