Matthews Plumbing Service
Plumber · Hanover Park, IL · Open 24 hours per Google listing
Our verdict
Matt arrives fast, explains everything clearly, and charges fairly—customers call him back for years because they trust him completely.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional responsiveness and speed: Multiple reviewers report same-day or next-day service, with one emergency call receiving response within 10 minutes
Cited in 4 of the 81 reviews we analyzed.
Transparent, honest pricing with zero upselling: 8+ reviews explicitly praise fair pricing and honest recommendations without pressure to overspend
1 cited review
“Honest, no upselling, fixed perfectly, fairly priced.”
Cited in 7 of the 81 reviews we analyzed — 6 cited reviews not excerpted here.
Expert diagnostics and clear communication: Reviewers consistently report Matt explains issues and solutions in understandable terms before proceeding
1 cited review
“diagnosing the problem quickly and explaining the fix in a way that made total sense.”
Cited in 4 of the 81 reviews we analyzed — 3 cited reviews not excerpted here.
Long-term customer loyalty: Multiple reviewers spanning 2019–2025 mention 5+ years of repeat business, indicating sustained satisfaction
Cited in 4 of the 81 reviews we analyzed.
Handles complex, high-stakes jobs: Reviewers report successful work on sewer backups, ejector pumps, cast iron repairs with root damage, and septic-to-city transitions
1 cited review
“diagnosing the problem quickly and explaining the fix in a way that made total sense.”
Cited in 4 of the 81 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 81reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I was doing laundry last night when my sewer backed up filling my laundry room floor. I called Matthews Plumbing this morning, Bryan was fantastic to deal with trying to get somebody out to my house today. Matt came out this afternoon. He also was great, explained to me my options, and what he had found when he was done. Both guys really seemed to care and explained everything. I would highly recommend.”
“I recently had Matt from Matthews Plumbing Service out to help with my ejector pump, and I couldn’t be more impressed. It’s rare to find someone who combines expert knowledge with such a genuine, personable approach. He clearly knew exactly what he was doing, diagnosing the problem quickly and explaining the fix in a way that made total sense. Matt stands by his products and his work. What really stood out, was the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Matthews Plumbing Service?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Matthews Plumbing Service?
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Find plumbers near you
Matthews Plumbing Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Geneva · Aurora · Algonquin · Burlington