Community Plumbing Company
Plumber · Woodstock, IL
You call them directly — we don't sell your info or route the call.
Our verdict
3.9 stars from 25 reviews with high polarization (8 one-stars vs 15 five-stars) — water heater turnaround can be under 3 hours, but no-shows and unreturned calls documented repeatedly.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 25 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Water heater call-to-install in under 3 hours documented in 1 review; fast_response=3 across 25 analyzed reviews.
1 cited review
“From calling to installing a new water heater was less than 3 hours. Efficiency and reliability! Thank you for making my day!!”
Cited in 2 of the 25 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing and quality workmanship cited together in 1 of 25 reviews (themeCounts.fair_pricing=2, workmanship=4).
1 cited review
“I wouldn't work with any other plumbers - quality work, fair price, knowledgeable and extremely thorough.”
Cited in 2 of the 25 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty refund withheld 3+ months; 3 calls ignored after receiving payment — documented in review tvHt6NhdLwiIHqDGAhNg.
“Quick to call you back when you need work done. However once they get their money they ignore you. That was over three months ago. No refund and they won't return our phone calls. We have called THREE times.”
Red flag
No-show without notice after confirmed appointment, then unreachable all weekend — documented across 2 reviews (YbXpiifoJPF6NCsjkFeO, OqVmYUBFnuhCqUNLYqMg).
“They told us no problem that they could get it done. Strung us along for a few weeks and never came through. They dropped the ball. They could have just communicated with us and told us they couldn't do it.”
Cited in 2 of the 25 reviews we analyzed.
Red flag
Poor follow-through after diagnosis — told customer to expect a scheduling call, then went silent for 10+ days (review E8xgc0DejCoO0dzRpBmJ).
Cited in 1 of the 25 reviews we analyzed.
Repeated no-show after confirmed appointment documented in 2 of 25 reviews — waited all day then unreachable (themeCounts.slow_response=3).
“They told us no problem that they could get it done. Strung us along for a few weeks and never came through. They dropped the ball. They could have just communicated with us and told us they couldn't do it.”
Cited in 2 of the 25 reviews we analyzed.
Warranty reimbursement withheld for 3+ months after water heater install — 3 unanswered follow-up calls documented in 1 review.
“Quick to call you back when you need work done. However once they get their money they ignore you. That was over three months ago. No refund and they won't return our phone calls. We have called THREE times.”
Keep it in proportion: these concerns are cited in 4 of the 25 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“have an old furnace that warms the house since probably the 50s, 60s that was going on strong till my family and I moved in. Year or two later it stops working. We called about it to get it fixed sometime last month saying they'll give us a call about a replacement and the price, it's November 6th and we haven't gotten a call and soon it will be winter. Guess we're stuck with plug in till Spring once again.”
“We had a situation where we needed some work done in a timely manner. They told us no problem that they could get it done. Strung us along for a few weeks and never came through. They dropped the ball. They could have just communicated with us and told us they couldn't do it but instead they ignored us. And now we are scrambling last minute to have the work done. Not cool.”
“There was a great deal of water all under our furnace and the water heater. Their service man told us it was our water heater that needed replacing. He then took a great deal of time trying to sell us a bigger tank. We said we would stick with current size. He then replaced the heater. TOPPER WAS: The next day, basement floor was flooded once again. We called Jett Heating who showed us it was only the run off …”
Positive
“I believe in supporting local. Had what I believed to be a water leak. They came out diagnosed the need for a replacement was really going to try and come back out the same day but not likely when the leak worsened overnight they were out early on Friday and did a wonderful job. If you need plumbing work I highly recommend. They were recommend by Woodstock Heating another local I support.”
“True professionals that care about their customers. They understand what and how things need to be done without trying to milk money out of you. Were recommended to me by a septic company that also has my 5 star review. No regrets, and am truly thankful for recommendation.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Across platforms
Should you hire Community Plumbing Company?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You need this for a complex or high-stakes install
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Community Plumbing Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Community Plumbing Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Marengo · Harvard · Algonquin · Garden Prairie