The 15 plumbers serving Garden Prairie, ranked.

For the 22 plumbers working within 20 miles of Garden Prairie, we read 678 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 8 of the 22 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.8, 3 below 4.0), but the depth behind them varies: 5 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 18 of the 22 companies have one — it's flagged below with their exact words. One number worth knowing: ASAP Plumbing alone carries 437 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown Garden PrairieHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 657 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Turner Plumbing

Top pick

5.0 (117 Google reviews) 11.4 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

Perfect 5.0★ across 117 reviews with reviewConsistency=0.958 and 98.9% positive sentiment; fast_response=24 and 9 same-day visits cited — owner Dylan personally takes Sunday-night emergency calls and returns to finish jobs.

Rating mix — of the 15 reviews we analyzed117 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Sunday-night emergency calls answered by owner Dylan directly, with next-morning follow-through; also handled sewer repair that 'no other company would touch' (themeCounts.fast_response=24). (cited in 2 of 94 reviews)
Fair pricing cited in 5 of 94 analyzed reviews (themeCounts.fair_pricing=5); waived truck roll fee for customer who couldn't afford full system replacement; beats competition pricing per reviewer. (cited in 3 of 94 reviews)
Communication praised in 11 of 94 reviews (themeCounts.communication=11); same-day quote to installation on toilet replacement; kept customer informed of scope and timeframe on arrival. (cited in 3 of 94 reviews)

What reviewers complain about

One reviewer mentions 'sticker shock' on pricing despite overall positive experience; one review notes pricing is 'not the cheapest' — owner himself cites this in quoted text. (2 of 94 reviews)

What reviewers praise

“I would recommend Turner Plumbing to anyone. Very polite and on time and cleaned up before he left.”

Trudi Francik · ★★★★★ · Google · Dec 2024

The most critical take we found

“Way too o erpriced. I wont be returning”

Kelly Khurram · ★ · Google · Dec 2025

We read 94 of 117 reviews · newest from Dec 2024

(630) 246-4832

Full report →Website ↗

Hansen Heating, Plumbing & Air

Top pick24/7 per Google listing

4.9 (254 Google reviews)4.3 on Yelp (16) 17.7 mi from downtown Garden Prairie

Our take — how we form it

4.9★ across 254 reviews; water-heater mentioned 14 times and fast_response in 18 of 100 analyzed reviews, with weekend/emergency coverage confirmed; one 1-star review documents 3 consecutive Bradford White water heater installation failures over 6 years.

Rating mix — of the 15 reviews we analyzed254 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Documented water heater installation errors: Bradford White heater replaced 3 times in 6 years, each failing; manufacturer told customer Hansen was not installing them correctly. Tech Shane cited as rude when questioned. (1 of 100 reviews)
Water heater installation quality disputed: 1-star reviewer reports 3 failed Bradford White installs over 6 years; manufacturer confirmed incorrect installation technique, including exhaust pitched without incline causing water buildup. (1 of 100 reviews)

To be fair

fast_response cited in 18 of 100 analyzed reviews — highest single theme count; same-day calls honored even on Sundays with upfront pricing for weekend surcharges. (cited in 3 of 100 reviews)
workmanship praised in 20 of 100 reviews; technicians explain findings, show customers the problem, and clean up after completing work. (cited in 3 of 100 reviews)
Weekend and evening emergency coverage confirmed: sewer backup resolved on a Friday evening; furnace failure handled on a Sunday with transparent cost disclosure. (cited in 2 of 100 reviews)

What reviewers praise

“Bruce did a great job today. He explained everything he did and cleaned up after him self. Great job Bruce.”

Harold Oelkers · ★★★★★ · Google · Dec 2025

The most critical take we found

“Very poor installation and service on our water heaters. They replaced a Bradford White water heater in our house 3 times over 6 years, and each one failed. When I talked with the manufacturer of the water heater, they said Hansen was not installing them …”

Tom Vedder · ★ · Google · Dec 2025

We read 100 of 254 reviews · newest from Dec 2025

(847) 669-5000

Full report →Website ↗

D & D Plumbing Company

Top pickSmall track record

4.4 (14 Google reviews) 19.0 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

12 of 15 reviews are 5-star, with 4 explicitly praising upfront transparent pricing (one beat a $3000 quote at $200); two stragglers flag a late first appointment.

Rating mix — of the 14 reviews we analyzed

5★12

4★0

3★0

2★0

1★2

Why we're cautious

1 of 14 reviews reports a no-completion: arrived 50 min late as 'first appointment,' then blamed snow in driveway and didn't finish (1 of 15 reviews)
One reviewer was promised the first appointment slot but the plumber arrived 50 minutes late and left the job undone (1 of 15 reviews)

To be fair

Transparent upfront pricing cited in multiple reviews, including beating a $3000 quote at $200 (cited in 3 of 15 reviews)
Same-day turnaround on a burst water heater after initially being booked for next morning (cited in 2 of 15 reviews)
Reviewers describe thorough, honest work without overcharging (cited in 2 of 15 reviews)

What reviewers praise

“They are the best. My hot water heater had exploded overnight that the next morning called them. They said they could not get to me today but they would be able to get to me 1st thing tomorrow morning. Couple hours later they called me and says Hey are …”

Shirley “Alovea - Shirley Miller” Miller · ★★★★★ · Google · Dec 2022

The most critical take we found

“I let them know I was on a tight schedule so the my told me I was first appointment of the day. Plumber did not arrive until 50 minutes after the appointment time and said job could not be completed because snow in the driveway made it hard to get equipment …”

Jonathon Kaminsky · ★ · Google · Dec 2015

We read 15 of 14 reviews · newest from Dec 2015

(815) 900-1032

Full report →

On Point Plumbing

Top pickSmall track record

5.0 (11 Google reviews) 16.0 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

5★ / 11 reviews; all 11 are 5-star; Matt Alcala named personally across multiple reviews — arrived within 1 hour at 5am for sewage pump failure, responded in under 20 min, and came in under the estimated price on piping repairs.

Rating mix — of the 11 reviews we analyzed

5★11

4★0

3★0

2★0

1★0

What reviewers keep saying

Emergency response at 5am documented: sewage pump failure called at 5am, plumber on-site within 1 hour (themeCounts.weekend_or_emergency=1, fast_response=1). (cited in 1 of 11 reviews)
Came in under quoted price in at least 1 review; holiday-weekend visit with no extra charge; work on 100+ year-old pipes across multiple visits at 'very reasonable cost' (themeCounts.fair_pricing=3). (cited in 3 of 11 reviews)
Workmanship praised in 6 of 11 reviews (themeCounts.workmanship=6); multi-visit reliability on century-old pipes with accurate diagnosis each time. (cited in 3 of 11 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“It's important to find a plumber and electrician in your area, one that you are confident that you can trust. I am happy that I found that plumber today. Matt Alcala from On Point Pluming came to my home and fixed a drain that had been giving me problems. …”

Ryan Peterson · ★★★★★ · Google · Dec 2019

The most critical take we found

No critical reviews among the 11 we analyzed — there is nothing negative to quote yet.

We read 11 of 11 reviews · newest from Dec 2019

(877) 677-2349

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

ASAP Plumbing

Caveats apply24/7 per Google listing

4.9 (437 Google reviews) 14.5 mi from downtown Garden Prairie

Our take — how we form it

437 Google reviews at 4.9 stars and BBB-accredited A+. 25 of 90 analyzed reviews call out fast response; water heater (11) and emergency calls (4) are common jobs. But 16 reviews mention pricing and at least one customer was charged $877 for a misdiagnosed leak.

Rating mix — of the 15 reviews we analyzed437 total on Google

5★9

4★0

3★1

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

One customer was charged $877 for a drain fix that turned out to be a shower-pan issue — second tech corrected the diagnosis less than two weeks later (1 of 90 reviews)
Pricing complaints are surfacing — 16 reviews mention cost, with one longtime customer saying prices are up 600% as the company has grown (1 of 90 reviews)
Scheduling and job-completion timing have slipped — same reviewer notes getting a job done on time is challenging (1 of 90 reviews)

To be fair

25 of 90 analyzed reviews cite fast response — one customer had a tech on-site within 30 minutes of calling (cited in 3 of 90 reviews)
Burst-pipe emergency call handled same-day — manager personally arranged a tech after-hours (cited in 1 of 90 reviews)
Water heater replacements (11 mentions) and gas-line work are repeat strengths — techs called out by name (Bajro Menzil, Luise) (cited in 2 of 90 reviews)

What reviewers praise

“Working with ASAP is one of the Most Professional and caring Team I have ever worked with. Moving forward I will never need to call anyone else. Thank you so much for everything!”

Tim Peters · ★★★★★ · Google · May 2026

The most critical take we found

“Buyer beware, my mistake of accepting promised work without getting it in writing. Then when I agreed to concede and have them fix a shower that wasn’t working, it was misdiagnosed by them as a diverter issue. I was charged over $600 for mineral clog on the …”

jonna bieber · ★ · Google · May 2026

We read 90 of 437 reviews · newest from May 2026 · BBB A+ accredited

(815) 201-2940

Full report →Website ↗

Air Man Heating, Cooling & Plumbing (Air Management Services Inc)

Caveats apply24/7 per Google listing

4.9 (306 Google reviews)4.3 on Yelp (16) 7.7 mi from downtown Garden Prairie

Our take — how we form it

4.9★ across 306 reviews with 95/99 analyzed rated 5★; fast_response cited 15 times and workmanship 15 times, but 2 Yelp reviewers document repeated no-show scheduling failures spanning multiple days.

Rating mix — of the 15 reviews we analyzed306 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations. (2 of 99 reviews)
Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited. (1 of 99 reviews)
Scheduling reliability flagged in 2 Yelp reviews: technicians no-showed without calls, then provided false explanations; no-call no-show pattern repeated over 3+ days. (2 of 99 reviews)

To be fair

Workmanship praised in 15 of 99 analyzed reviews; technicians described as thorough, knowledgeable, and detail-oriented across HVAC and plumbing work. (cited in 3 of 99 reviews)
Fast response signaled in 15 of 99 reviews; same-day-plumber mentioned 7 times; office proactively calls customers before tech arrival. (cited in 3 of 99 reviews)
Pricing rated fair in 5 reviews; plumber-cost mentioned 14 times and cheap-plumber 9 times, indicating consistent affordability perception. (cited in 1 of 99 reviews)

What reviewers praise

“Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. …”

P W. · ★★★★★ · Yelp · Nov 2014

The most critical take we found

“I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and …”

Lindy T. · ★ · Yelp · Nov 2018

We read 99 of 306 reviews · newest from Nov 2014

(815) 568-1440

Full report →Website ↗

Complete Plumbing Services, Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (21 Google reviews) 10.8 mi from downtown Garden Prairie

Our take — how we form it

4.8★ across 21 reviews; 15 of 16 analyzed are 5★ — multi-year repeat customers cite water heater installs at fair prices, sewer/sump pump work, and detailed written estimates; one ghost incident on a quote request flagged.

Rating mix — of the 15 reviews we analyzed21 total on Google

5★14

4★0

3★0

2★0

1★1

Why we're cautious

With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes (1 of 16 reviews)
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote (1 of 16 reviews)

To be fair

Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems (cited in 1 of 16 reviews)
Detailed written estimates with multiple options; came in under estimated hours on at least one job, reducing final cost (cited in 1 of 16 reviews)
Owner Tina personally followed up post-job; went above scope to research and connect customer with a specialist for a service they couldn't handle (cited in 1 of 16 reviews)

What reviewers praise

“Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.”

Craig Nelson · ★★★★★ · Google · Dec 2020

The most critical take we found

“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”

Anna Hauck · ★ · Google · Oct 2023

We read 16 of 21 reviews · newest from Dec 2020

(630) 629-0780

Full report →Website ↗

Suburban Sewer & Septic Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (48 Google reviews)4.3 on Yelp (10) 10.8 mi from downtown Garden Prairie

Our take — how we form it

4.8 stars, 48 reviews, BBB A+ accredited — sewer-line specialty with 19 service mentions; midnight callout confirmed; 1-star review cites incomplete water-jetting leaving debris that caused a second overflow.

Rating mix — of the 15 reviews we analyzed48 total on Google

5★11

4★0

3★0

2★2

1★2

Why we're cautious

Incomplete water-jetting on cast-iron sewer pipe led to repeat overflow — reviewer states crew 'did not bring proper equipment' on first visit and did not jet full length on second visit (MJ0Q4PT7eX4zvqIO0bRo; reviewConsistency=0.75, sentiment.negative=0.093). (1 of 54 reviews)
One reviewer (1-star) reports first call came without proper equipment; second call cleared pipe but skipped full-length water-jetting, leaving debris that caused sewer overflow again (1 of 12 analyzed reviews). (1 of 54 reviews)

To be fair

Sewer-line clog resolved in one hour; similar job at a competitor took 3 days at 4x the cost (zOliMx9mdLqlCiL5axdF — 1 of 12 analyzed reviews). (cited in 1 of 54 reviews)
Kyle came out at midnight to confirm a broken waste line; crew returned next day to fix — weekend_or_emergency=5 of 54 analyzed reviews. (cited in 1 of 54 reviews)
Called Sunday afternoon, crew arrived Monday morning — same-day-plumber=7 of 54 analyzed reviews; fast_response=9 of 54. (cited in 2 of 54 reviews)

What reviewers praise

“Excellent and fast service during the holiday season! Very informative and helpful! Would highly recommend!”

Mitch Cater · ★★★★★ · Google · Dec 2015

The most critical take we found

“Totally not dependable. 1st call -did not bring proper equipment. second call - routed out old cast iron pipe but did not water jet the entire length which made for overflowed sewer again because of debris left in the pipe. Would not recommend. Not …”

Gary Esterling · ★ · Google · Oct 2025

We read 54 of 48 reviews · newest from Dec 2015 · BBB A+ accredited

(847) 697-0181

Full report →Website ↗

JB Plumbing

Caveats apply24/7 per Google listingSmall track record

4.8 (16 Google reviews) 16.3 mi from downtown Garden Prairie

Our take — how we form it

4.8 stars across 16 reviews — owner Jim diagnoses fast, passes savings to customer when job is easier than quoted, and covers water heaters, drains, toilets, and sump pumps.

Rating mix — of the 13 reviews we analyzed16 total on Google

5★12

4★0

3★0

2★1

1★0

Why we're cautious

Rodding incomplete — drain reclogged within 4 months per 1-star review (ESCGAm8gWyyf4zdMEKv7); with only 13 reviews analyzed, single quality failure warrants flagging. (1 of 13 reviews)
1 of 13 reviews (rating=2) reports line reclogged in under 4 months after rodding and excessive fee for ~30 min work. (1 of 13 reviews)

To be fair

Owner voluntarily reduces price when job is simpler than quoted — 1 of 13 analyzed reviews documents this directly (themeCounts.fast_response=3). (cited in 1 of 13 reviews)
45-minute emergency arrival cited in 1 of 13 reviews; themeCounts.professional=7 reflects consistent quality across the analyzed set. (cited in 2 of 13 reviews)

What reviewers praise

“When my drain pipe from the kitchen sink decided to rust out, I scrambled and called a plumber who never showed. A second plumber was hired, only to place a coupling on the pipe, charge me an insane amount of money and called it a day. Two days later, water …”

Tanya B · ★★★★★ · Google · Dec 2021

The most critical take we found

“Would not recommend for rodding a slow line. Excessive fee for about 1/2 hour of work and line was clogged again in less that 4 months (previous rodding by other would last at least a year).”

Cheryl Lutz · ★★ · Google · Mar 2023

We read 13 of 16 reviews · newest from Dec 2021

(847) 871-3295

Full report →Website ↗

Toppel Plumbing Inc

Caveats applySmall track record

4.2 (15 Google reviews) 12.6 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

4.2★ across 15 reviews with 10 analyzed; 8 five-star, 2 one-star — split between repeat customers praising quick water heater service and two reviewers citing never-returned calls and unprofessional behavior.

Rating mix — of the 10 reviews we analyzed15 total on Google

5★8

4★0

3★0

2★0

1★2

Why we're cautious

With only 10 reviews analyzed, 2 one-star reviews citing no-call-back and outright unprofessional conduct represent a 20% negative rate — significant at this review volume. (2 of 10 reviews)
Two 1-star reviews in 10 analyzed (reviewConsistency=0.36): one cites a call never returned; another describes unprofessional behavior including unsafe driving by company vehicles. (2 of 10 reviews)

To be fair

Emergency water heater replacement squeezed in on short notice confirmed in 1 review; tech Derrick diagnosed a failed water heater in ~5 minutes and had it running within 25 minutes. (cited in 2 of 10 reviews)
Pricing described as 'very reasonable' and 'fair' in 3 of 10 reviews (themeCounts.fair_pricing=1); burst pipe guidance provided over the phone before in-person visit. (cited in 2 of 10 reviews)

What reviewers praise

“They put in a new water heater. How refreshing! Couldn't say enough great things about Toppel Plumbing. Effecient and knowledgeable. The topper, such friendly people. So nice to have people working on your home that you can tell truly enjoy their work. Thank …”

Cyndi Norman · ★★★★★ · Google · Jun 2025

The most critical take we found

“Never returned call”

Redtruck66 Daisy111 · ★ · Google · Aug 2020

We read 10 of 15 reviews · newest from Sep 2023

(847) 888-0405

Full report →Website ↗

Cork's Plumbing, Heating, & Cooling

Caveats apply24/7 per Google listing

4.7 (67 Google reviews)1.8 on Yelp (5) 16.9 mi from downtown Garden Prairie

Our take — how we form it

4.7★ across 67 reviews; owner Frank responded within 2 hours on a Saturday; no emergency service fee confirmed; 9 of 63 reviews are 1-star, including no-show and unreturned call complaints.

Rating mix — of the 15 reviews we analyzed67 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1-star review describes 2 months of no-shows and broken promises despite repeated contact with owner; pattern of ignoring customers once A/C was determined to not need full replacement. (2 of 63 reviews)
Yelp 1-star review describes owner as 'a liar and a thief' who kept a $2,000 rebate and took months to complete a $14,000 HVAC install while requesting advance payment for payroll. (1 of 63 reviews)
slow_response in 2 of 63 reviews; 1 reviewer tried to schedule service for 2 months with multiple no-shows and no callbacks despite speaking with owner. (1 of 63 reviews)

To be fair

Owner responded within minutes on a Saturday and on-site within 2 hours; Sunday morning leaky toilet fixed with no emergency service fee charged. (cited in 2 of 63 reviews)
fair_pricing theme in 3 of 63 reviews; kitchen countertop disconnect/reconnect priced well below competing quote from the countertop installer. (cited in 2 of 63 reviews)

What reviewers praise

“The owner, Frank, responded within minutes to my call on a Saturday morning and was on site within 2 hours. Great work and fairly priced. Thanks Frank!”

Kay Eilers · ★★★★★ · Google · Dec 2021

The most critical take we found

“Absolutely do not do business with this man not matter what name he hangs his shingle as. He is a liar and a thief! His father was a good honest man and Shane ran is business into the ground and now goes by Schwartz and Co. heating and cooling. He told us …”

Kay W. · ★ · Yelp · Dec 2024

We read 63 of 67 reviews · newest from Dec 2024 · BBB A+ accredited

(224) 569-3000

Full report →Website ↗

Zenks Plumbing LLC

Caveats applySmall track record

4.7 (15 Google reviews)3.0 on Yelp (2) 7.1 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

4.7★ on 15 reviews — 11 fives vs 2 ones in 13 analyzed; owner Matt walks customers through water heater fixes over the phone; no-charge call confirmed once; but 2 recent 1-star quotes described as excessive.

Rating mix — of the 13 reviews we analyzed15 total on Google

5★11

4★0

3★0

2★0

1★2

Why we're cautious

2 simultaneous 1-star reviews from the same reviewer on Google and Yelp (August 2025) citing excessive quote for simple job — with only 13 reviews analyzed, this is a notable pattern (2 of 13 reviews)
Pricing concerns in 2 recent 1-star reviews (both August 2025): quote described as excessive for simple dishwasher drain/supply connection job (2 of 13 reviews)

To be fair

Owner Matt diagnosed and resolved hot water issue over the phone at no charge rather than dispatching a tech unnecessarily (cited in 1 of 13 reviews)
Didn't leave a job until water was restored even when initial fix failed; recommended next steps at no charge per reviewer (cited in 1 of 13 reviews)

What reviewers praise

“Woke up to no hot water this morning. Called Matt and he walked me through restarting the pilot light. He’s got my business for life. Thank you so much, Matt!”

Michelle Meyers · ★★★★★ · Google · Dec 2024

The most critical take we found

“contacted Matt to do a simple job at a friends house who is destitude and 70 years old. The poor woman is 70 and hasn't had a dishwasher in nearly 30 years. And at her age tends to two adult children in their mid 30's that have mental health issues. So I …”

Greg P. · ★ · Yelp · Aug 2025

We read 13 of 15 reviews · newest from Dec 2024

(815) 568-9600

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

M J Plumbing

We'd call someone else firstSmall track record

4.8 (19 Google reviews)3.0 on Yelp (4) 14.6 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

4.8★ across 19 reviews but 3 of 18 analyzed are 1★ (reviewConsistency 0.444); standout water-line advocacy against city billing, but 2 nearly identical 1-star reviews allege owner refused to cover electrical damage he caused.

Rating mix — of the 15 reviews we analyzed19 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

2 reviewers (Yelp + Google, same complaint) allege owner admittedly cut through electrical wires on hose bib job and refused to compensate — identical text suggests same person, but complaint is documented and unresolved (2 of 18 reviews)
1-star Yelp review from water softener job: improper sweated connection leaked, owner stopped returning calls after partial fix (1 of 18 reviews)
reviewConsistency of 0.444 — lowest in Woodstock batch; 3 of 18 reviews are 1-star suggesting significant quality variance for a small operation (2 of 18 reviews)

To be fair

Went to bat with city of Woodstock to get water service line repair covered by municipality — advocacy beyond scope of work (cited in 1 of 18 reviews)
Sewer line diagnosis and replacement done quickly with clear homeowner education; 3 other plumbers had previously failed to diagnose same problem (cited in 2 of 18 reviews)

What reviewers praise

“These are the guys you want to call for your plumbing needs! They replaced my water service line in my front yard after another plumber's worked failed. Matt went to bat for me with the city of Woodstock and got them to pick up the bill. They took extra …”

Jon Phelps · ★★★★★ · Google · Nov 2024

The most critical take we found

“I hired Matthew Haulotte owner of MJ Plumbing to replace a leaking hose bib. While doing so he admittedly cut through electrical wires. I now have multiple outlets that are not working and he is refusing to repair the damages he caused. As a reasonable …”

Doug K. · ★ · Yelp · Dec 2024

We read 18 of 19 reviews · newest from Dec 2024

(815) 482-9654

Full report →

Community Plumbing Company

We'd call someone else firstSmall track record

3.9 (25 Google reviews)2.3 on Yelp (3) 16.0 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

3.9 stars from 25 reviews with high polarization (8 one-stars vs 15 five-stars) — water heater turnaround can be under 3 hours, but no-shows and unreturned calls documented repeatedly.

Rating mix — of the 15 reviews we analyzed25 total on Google

5★7

4★0

3★0

2★1

1★7

Why we're cautious

Warranty refund withheld 3+ months; 3 calls ignored after receiving payment — documented in review tvHt6NhdLwiIHqDGAhNg. (1 of 25 reviews)
No-show without notice after confirmed appointment, then unreachable all weekend — documented across 2 reviews (YbXpiifoJPF6NCsjkFeO, OqVmYUBFnuhCqUNLYqMg). (2 of 25 reviews)
Poor follow-through after diagnosis — told customer to expect a scheduling call, then went silent for 10+ days (review E8xgc0DejCoO0dzRpBmJ). (1 of 25 reviews)

To be fair

Water heater call-to-install in under 3 hours documented in 1 review; fast_response=3 across 25 analyzed reviews. (cited in 2 of 25 reviews)
Fair pricing and quality workmanship cited together in 1 of 25 reviews (themeCounts.fair_pricing=2, workmanship=4). (cited in 2 of 25 reviews)

What reviewers praise

“I believe in supporting local. Had what I believed to be a water leak. They came out diagnosed the need for a replacement was really going to try and come back out the same day but not likely when the leak worsened overnight they were out early on Friday and …”

Donna Tuman · ★★★★★ · Google · Dec 2024

The most critical take we found

“have an old furnace that warms the house since probably the 50s, 60s that was going on strong till my family and I moved in. Year or two later it stops working. We called about it to get it fixed sometime last month saying they'll give us a call about a …”

Yuki Gonzalez (Sky Knight, Shane Gang) · ★ · Google · Nov 2019

We read 25 of 25 reviews · newest from Dec 2024

(815) 338-1039

Full report →

Hartwig Mechanical

We'd call someone else firstSmall track record

3.6 (40 Google reviews) 13.3 mi from downtown Garden PrairieNot a 24/7 shop

Our take — how we form it

40 Google reviews at 3.6 stars — split sharply: 20 five-star vs 12 one-star out of 36 analyzed. Review consistency 0.146. One reviewer had a tech on-site within an hour of a burst pipe, but multiple complaints concern driver behavior and one alleges a scheduling no-show.

Rating mix — of the 15 reviews we analyzed40 total on Google

5★9

4★0

3★0

2★1

1★5

Why we're cautious

Multiple reviews complain about reckless driver behavior — red lights, passing stopped school buses, near-misses at train crossings (4 of 36 reviews)
One reviewer reports being treated rudely by staff (1 of 36 reviews)
Scheduling mistake cost a customer a day of wages and the company refused any discount or compensation (1 of 36 reviews)

To be fair

Burst-pipe response within one hour documented in a 5-star review (cited in 1 of 36 reviews)
Property-management client cites prompt service requests and proactive coordination (cited in 1 of 36 reviews)
Named tech Jack came out three separate times to complete a farmhouse job — quality workmanship called out (cited in 1 of 36 reviews)

What reviewers praise

“Jack is amazing! The old farm house we rent was not an easy job and he came out 3 separate times to get everything done, and done right. Quality workmanship and to top it off he is the nicest guy! Would recommend Hartwig (especially Jack!) to everyone. Thank …”

Christie Moors · ★★★★★ · Google · Dec 2021

The most critical take we found

“One of your drivers just straight up ran a red light in downtown west Dundee just now. And then when I passed him I saw he was on his phone. Please tell your drivers to be safe, as some of us have precious cargo (kids) in our vehicles.”

Brittny Jablonski · ★ · Google · Dec 2025

We read 36 of 40 reviews · newest from Dec 2025

(815) 943-4430

Full report →Website ↗

Also serving Garden Prairie — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

A.C.T. Plumbing & Property Management, Inc. 5.0 (174 Google reviews) · Algonquin · 16.4 mi Call

Schmid Plumbing Services 4.6 (7 Google reviews) · Algonquin · 18.0 mi Call

Ellison Plumbing & Heating, Inc. 4.2 (5 Google reviews) · Harvard · 13.3 mi Call

Hartwig Plumbing & Heating 5.0 (1 Google review) · Harvard · 13.3 mi Call

Plumbing Systems LLC 5.0 (3 Google reviews) · Huntley · 17.7 mi Call

Cool Plumbing - Woodstock 3.5 (4 Google reviews) · Woodstock · 15.7 mi Call

Breakthrough Plumbing, LLC · Marengo · 7.3 mi Call

What reviewers complain about in Garden Prairie

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Hansen Heating, Plumbing & Air — Documented water heater installation errors: Bradford White heater replaced 3 times in 6 years, each failing; manufacturer told customer Hansen was not installing them correctly. Tech Shane cited as rude when questioned.
D & D Plumbing Company — 1 of 14 reviews reports a no-completion: arrived 50 min late as 'first appointment,' then blamed snow in driveway and didn't finish
ASAP Plumbing — One customer was charged $877 for a drain fix that turned out to be a shower-pan issue — second tech corrected the diagnosis less than two weeks later
Air Man Heating, Cooling & Plumbing (Air Management Services Inc) — Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations.
Air Man Heating, Cooling & Plumbing (Air Management Services Inc) — Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited.
Complete Plumbing Services, Inc. — With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes
Suburban Sewer & Septic Inc. — Incomplete water-jetting on cast-iron sewer pipe led to repeat overflow — reviewer states crew 'did not bring proper equipment' on first visit and did not jet full length on second visit (MJ0Q4PT7eX4zvqIO0bRo; reviewConsistency=0.75, sentiment.negative=0.093).
JB Plumbing — Rodding incomplete — drain reclogged within 4 months per 1-star review (ESCGAm8gWyyf4zdMEKv7); with only 13 reviews analyzed, single quality failure warrants flagging.

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Garden Prairie we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 657 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Belvidere, Cherry Valley, Kingston, Poplar Grove, Sycamore — this Garden Prairie guide covers those areas.

Nearby city guides

Marengo, IL · 56 plumbers · 7 mi Harvard, IL · 28 plumbers · 14 mi Burlington, IL · 77 plumbers · 17 mi Cortland, IL · 17 plumbers · 23 mi Algonquin, IL · 152 plumbers · 23 mi Lake Geneva, WI · 18 plumbers · 28 mi