Toppel Plumbing Inc
Plumber · Marengo, IL
Our verdict
4.2★ across 15 reviews with 10 analyzed; 8 five-star, 2 one-star — split between repeat customers praising quick water heater service and two reviewers citing never-returned calls and unprofessional behavior.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Marengo, IL · compare all →
Our opinion, based on the 10 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency water heater replacement squeezed in on short notice confirmed in 1 review; tech Derrick diagnosed a failed water heater in ~5 minutes and had it running within 25 minutes.
1 cited review
“Toppel squeezed us into their schedule as an emergency water heater replacement with very short notice. They were quick, efficient and very polite. They have very reasonable prices and give honest advice. Thanks for doing an amazing job guys!!!”
Cited in 2 of the 10 reviews we analyzed — 1 cited review not excerpted here.
Pricing described as 'very reasonable' and 'fair' in 3 of 10 reviews (themeCounts.fair_pricing=1); burst pipe guidance provided over the phone before in-person visit.
1 cited review
“I had a pipe spewing water into my bathroom Monday night, they helped me turn everything off over the phone, then they were in first thing Tuesday morning to make the repair. There was minimal damage to my bathroom and they had it done in no time.”
Cited in 2 of the 10 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
With only 10 reviews analyzed, 2 one-star reviews citing no-call-back and outright unprofessional conduct represent a 20% negative rate — significant at this review volume.
“Never returned call”
Cited in 2 of the 10 reviews we analyzed.
Two 1-star reviews in 10 analyzed (reviewConsistency=0.36): one cites a call never returned; another describes unprofessional behavior including unsafe driving by company vehicles.
“Never returned call”
Cited in 2 of the 10 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 10 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Most unprofessional company I’ve ever worked with. Would recommend looking into your drivers driving as well”
Positive
“They put in a new water heater. How refreshing! Couldn't say enough great things about Toppel Plumbing. Effecient and knowledgeable. The topper, such friendly people. So nice to have people working on your home that you can tell truly enjoy their work. Thank you Mark and Derrick!”
“Great group of guys. Do great work and have an amazing response time. Very reasonably priced!! Highly recommend”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Sep 2023.
Should you hire Toppel Plumbing Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Toppel Plumbing Inc?
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Nearby: Marengo · Burlington · Algonquin · Garden Prairie