The 15 plumbers serving Arnold, ranked.

We read 3,065 reviews across Google, Yelp and BBB for the 52 plumbers serving Arnold — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. 32 of the 52 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Arnold's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.9, and when everyone has five stars, the stars stop helping. 35 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 33 of the 52 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Len The Plumber Heating & Air, LLC alone carries 16,453 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown ArnoldHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,473 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Arnold →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

All Clear Plumbing & Drain Service, LLC

Top pick24/7 per Google listing

4.9 (560 Google reviews) 19.1 mi from downtown Arnold

Our take — how we form it

97 of 100 analyzed reviews 5-star; water-heater replacement is the standout specialty (35 mentions). 23 fast-response mentions, often next-day installs after a no-hot-water call.

Rating mix — of the 15 reviews we analyzed560 total on Google

5★12

4★0

3★1

2★0

1★2

What reviewers keep saying

Next-day water-heater replacement is the core strength (35 water-heater mentions) (cited in 3 of 100 reviews)
Quick to respond on no-hot-water calls (fast_response=23, 13 same-day mentions) (cited in 2 of 100 reviews)
Clean, on-time installs with excess material removed (workmanship=12) (cited in 2 of 100 reviews)

What reviewers complain about

2 of 100 analyzed reviews are 1-star, dropping consistency to 0.91 against the 4.9 average

What reviewers praise

“Brandon was very knowledgeable and completed to job with ease.”

Kim H · ★★★★★ · Google · Dec 2025

The most critical take we found

“Had All Clear out Monday afternoon to snake out a toilet. I had used them before and thought I could trust them. They charged me almost $800. After the fact, I checked with other plumbers and discovered normally the charge would be between $300-400. I called …”

Donald White · ★ · Google · Oct 2025

We read 100 of 560 reviews · newest from Dec 2025

(301) 479-8996

Full report →Website ↗

Maryland Sewer & Plumbing Service Inc

Top pick

4.9 (249 Google reviews)2.3 on Yelp (6) 7.8 mi from downtown ArnoldNot a 24/7 shop

Our take — how we form it

Sewer and main-line specialist: 26 sewer mentions and after-hours work — one reviewer had a Friday near-midnight sewer blockage cleared on the spot.

Rating mix — of the 15 reviews we analyzed249 total on Google

5★12

4★0

3★0

2★0

1★3

What reviewers keep saying

Sewer and main-line work is the clear core strength — 26 sewer mentions, with techs like Brandon and Ronnie repeatedly named (cited in 2 of 99 reviews)
Genuine after-hours emergency coverage — answered within an hour and worked a sewer drain near midnight on a Friday (cited in 2 of 99 reviews)
Fast callbacks and same-day fair-priced service (themeCounts.fast_response=10, fair_pricing=3) (cited in 2 of 99 reviews)

What reviewers complain about

A 4-star reviewer flagged pricing as too expensive even while otherwise satisfied (1 of 99 reviews)

What reviewers praise

“Came out to the house New Year's Eve. Very professional and knowledgeable. Awesome service will use this company again.”

Consumer Appraisal and Realty Services · ★★★★★ · Google · Dec 2025

The most critical take we found

“My insurance gave me these guys,and i called them twice and the just sit and lie to you that they are comming.Forget about comming they do not do anything a total wste of time.After one day I had my insurance get me a different plumber to come out and do the …”

Is D. · ★ · Yelp · Nov 2018

We read 99 of 249 reviews · newest from Dec 2025

(410) 255-9300

Full report →Website ↗

Clarksville Plumbing, LLC

Top pick

5.0 (52 Google reviews) 15.8 mi from downtown ArnoldNot a 24/7 shop

Our take — how we form it

Owner-operator Rick & Tyler: all 57 analyzed reviews 5-star (consistency 1.0). Same-day leak fixes and faucet/valve work (9 faucet mentions) praised for thoroughness.

Rating mix — of the 15 reviews we analyzed52 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Same-day arrivals on leaks, fixed in under 30 minutes in several reviews (fast_response=6) (cited in 2 of 58 reviews)
Thorough diagnosis with maintenance guidance, even returning twice in 24h (workmanship=8) (cited in 2 of 58 reviews)
Reasonable pricing on faucet, valve and water-heater work (7 plumber-cost mentions) (cited in 2 of 58 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I can not say enough good things about the service I received from Clarksville Plumbing!!! It was the day after Christmas and the water would not turn off in my bathroom sink. The cut off valves were seized and basically my faucet was falling apart because it …”

Wendy Holsinger · ★★★★★ · Google · Dec 2024

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 58 of 52 reviews · newest from Dec 2024

(443) 386-3499

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing

4.8 (4,085 Google reviews) 18.3 mi from downtown Arnold

Our take — how we form it

Big-volume Roto-Rooter (4,085 reviews) shines on after-hours emergencies — Thanksgiving and Sunday calls resolved in under an hour — but pricing draws fire.

Rating mix — of the 14 reviews we analyzed4,085 total on Google

5★12

4★0

3★0

2★0

1★2

Why we're cautious

Reviewer quoted ~$1,000 to unclog a kitchen sink after minimal assessment, with pricing justified only as 'standard' (1 of 81 reviews)
Pricing is the recurring gripe — one reviewer quoted roughly $1,000 to unclog a kitchen sink, another called the price 'a bit high' (2 of 81 reviews)

To be fair

True 24/7 emergency muscle — sewer backup at 10pm Thanksgiving and a Saturday water-heater swap both resolved within an hour of the call (cited in 2 of 81 reviews)
Sunday main-line clog handled with no extra emergency fee charged (cited in 1 of 81 reviews)
Technicians repeatedly praised for explaining the job clearly and cleaning up (themeCounts.professional=41) (cited in 2 of 81 reviews)

What reviewers praise

“Zauza Dochung was the technician that came out and fixed the reported link. He showed up with a smile and a good since of humor. He assessed the issue and was able to fix it without an issue. He was very patient and able to walk me through the issue and the …”

Sonia McCleary · ★★★★★ · Google · Jan 2026

The most critical take we found

“called for a technician to come over to fix a clogged kitchen sink (asian guy). He asked 3-4 questions max (if its clogged from upstairs level or around the house or only the sink), asked how old the house was, and say maybe they would need a long snake to …”

Skape Arts · ★ · Google · Apr 2026

We read 81 of 4,085 reviews · newest from Jan 2026 · BBB A+ accredited

(410) 864-3030

Full report →Website ↗

Alpha Plumbing

Top pick

4.9 (1,536 Google reviews)4.5 on Yelp (56) 6.4 mi from downtown ArnoldNot a 24/7 shop

Our take — how we form it

Alpha Plumbing: 4.9 stars across 1,536 reviews with 93% positive; gas line installation passed county inspection same day, frozen pipe call answered within 2 hours, workmanship in 16 of 100 analyzed; 1 no-show/last-minute cancellation incident.

Rating mix — of the 15 reviews we analyzed1,536 total on Google

5★11

4★0

3★0

2★1

1★3

What reviewers keep saying

Gas line installation passed county inspection on completion day — photo updates provided at each phase of work (cited in 1 of 100 reviews)
Frozen pipe call at 8am secured 10am appointment; correct solution found in single visit — plumber crawled through crawlspace to diagnose (cited in 1 of 100 reviews)
Consistent honest pricing — "least expensive fix first" approach applied across multiple service calls; fair_pricing in 6 of 100 analyzed (cited in 3 of 100 reviews)

What reviewers complain about

One reviewer rescheduled twice then received less than 1-hour cancellation notice before appointment — no advance heads-up given (1 of 100 reviews)

What reviewers praise

“Our tech arrived during the scheduled time and did a quick job. He showed us what the problem was and told us how he’d fix it, then showed us the end result. He let us know that he was going for the least expensive fix first and luckily for us, that first …”

Merey Barden · ★★★★★ · Google · Feb 2026

The most critical take we found

“All I can say is good luck with getting them out to your property. I moved my schedule twice to accommodate them but they announced they couldn't come less than an hour before our planned time. Respect your customers enough to give them a 24 hour notice at …”

Oby O. · ★ · Yelp · Dec 2021

We read 100 of 1,536 reviews · newest from Feb 2026

(410) 364-4947

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Len The Plumber Heating & Air, LLC

Caveats apply24/7 per Google listing

4.7 (16,453 Google reviews) 17.2 mi from downtown Arnold

Our take — how we form it

Large 16,453-review chain, BBB A+ accredited, 4.7 average. 93 of 100 analyzed 5-star, but 3 expensive mentions and a 1-star demolition-without-plumbing complaint stand out.

Rating mix — of the 15 reviews we analyzed16,453 total on Google

5★12

4★1

3★0

2★1

1★1

Why we're cautious

1-star: tech did demolition (hole in wall) but no plumbing after a deposit, then no contact for ~2 weeks until customer used another company (1 of 100 reviews)
Pricing called expensive; one reviewer warns sign-off locks the cost despite added trips for parts (expensive=3) (1 of 100 reviews)
Scheduling/follow-through lapses: a missed calendar entry and an unreturned callback request (2 of 100 reviews)

To be fair

Next-day water-main and pipe repairs with shutoff valves and pressure reducers (10 water-heater + water-line mentions) (cited in 2 of 100 reviews)
After-hours/late-night work to finish jobs (fast_response=13, weekend_or_emergency=2) (cited in 2 of 100 reviews)
Detailed step-by-step explanations and estimates from techs (professional=46, workmanship=22) (cited in 2 of 100 reviews)

What reviewers praise

“We had a ruptured water main leaking inside our basement. We called LtP. The plumber came out a few hours later to inspect and hive us a quote. The repair work happened the next day, which was to replace some pipe, add new shutoff valves and a water pressure …”

Peter Karis · ★★★★★ · Google · Feb 2026

The most critical take we found

“Plumbing tech said Shower/tub diverted & plumbing install would take a day. I can't speak to the plumber’s skill because he didn’t do any plumbing. But he can do demolition. Put a hole in plaster & lathe hallway wall & left. I had put down a deposit & he …”

Ellery Queen · ★ · Google · Oct 2025

We read 100 of 16,453 reviews · newest from Feb 2026 · BBB A+ accredited

(410) 324-3635

Full report →Website ↗

Greer Plumbing & Water Heater Repair

Caveats apply24/7 per Google listing

4.9 (457 Google reviews) 5.9 mi from downtown Arnold

Our take — how we form it

457-review shop strong on toilet installs (12 mentions) and weekend calls, but two recent reviews flag billing opacity and office unprofessionalism.

Rating mix — of the 15 reviews we analyzed457 total on Google

5★13

4★0

3★0

2★1

1★1

Why we're cautious

Reviewer reports a no-show with zero communication after a 5-hour wait, plus a $375 bill for a clog that wasn't fixed (1 of 99 reviews)
Flat-rate billing with no itemized breakdown frustrated an 11-year repeat customer (1 of 99 reviews)
Office-staff professionalism cited as a weak point in two recent low-star reviews (2 of 99 reviews)

To be fair

Weekend emergency response — a Saturday-evening toilet backup was augered and cleared on the spot (cited in 1 of 99 reviews)
Toilet installs done quickly with thorough cleanup (12 toilet-repair mentions, themeCounts.workmanship=12) (cited in 1 of 99 reviews)
Techs explain cause and estimate before working; one shower fix came at no charge (cited in 2 of 99 reviews)

What reviewers praise

“Brian from Greer Water Works came out to check on a shower that was not functioning properly. It was not clear whether his company or another contractor was responsible for correcting the issue. He corrected the problem and didn’t charge us. I would recommend …”

Harvey Heyman · ★★★★★ · Google · Dec 2025

The most critical take we found

“I’ve used Greer Water Works for multiple jobs over the past 11 years and have referred them to multiple people without hesitation. However, my recent experience was extremely disappointing. Despite requesting it, I was never provided a clear itemized …”

Casey Carleton · ★★ · Google · Apr 2026

We read 99 of 457 reviews · newest from Dec 2025

(410) 439-8500

Full report →Website ↗

Michael & Son Services

Caveats apply24/7 per Google listing

4.7 (8,275 Google reviews)3.9 on Yelp (100) 17.7 mi from downtown Arnold

Our take — how we form it

Excellent emergency responder with strong workmanship, but pricing has reportedly increased significantly and occasional diagnostic misses can lead to expensive callbacks.

Rating mix — of the 15 reviews we analyzed8,275 total on Google

5★6

4★1

3★0

2★3

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Major liability dispute: Misdiagnosis led to $23,000+ in water damage; company initially refunded diagnostic fee but charged $4,426 mitigation fee, then re-invoiced after 1+ year. Customer indicates possible future litigation and was ultimately forced to pay. This suggests potential pattern of shifting responsibility for diagnostic errors to customer. (1 of 187 reviews)
Warranty service avoidance: One reviewer reports being unable to get warranty service appointment for 3 weeks on work that failed, despite company knowing issue is a public safety concern, suggesting they may be deprioritizing warranty claims (1 of 187 reviews)
BBB rating is B- and non-accredited: Combined with 0 complaints in past 3 years suggests either recent issues or avoidance of BBB complaint resolution process

To be fair

Fast emergency response: Multiple reviewers report same-day or rapid after-hours service (45 min at 10:30pm, Saturday next-day installation, 3-hour response during holiday crisis) (cited in 3 of 187 reviews)
Strong technical workmanship and diagnostics: 8+ reviews specifically praise quality of repairs, thorough troubleshooting, and expert installation (cited in 7 of 187 reviews)
Excellent communication and customer care: 6 reviews mention clear explanations, updates on arrival, maintenance education, and courteous demeanor (cited in 6 of 187 reviews)

What reviewers praise

“Jesse James was awesome 😎 explained everything in detail about what needed to be repaired/replaced with the water heater. He gave us options and great pricing. 0% financing for 18 months. We had another company come out first. Didn't like the approach and …”

Michael Hastings · ★★★★★ · Google · Feb 2026

The most critical take we found

“We contacted Michael & Son in September 2023 because our basement toilet was not flushing correctly. A technician came to our residence, snaked the basement toilet, and claimed to have cleared debris from the line. We paid the $737.00 fee charged. Despite our …”

Mary H. T. · ★ · Yelp · Dec 2024

We read 187 of 8,275 reviews · newest from Feb 2026

(410) 929-7190

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.8 (1,160 Google reviews) 5.2 mi from downtown Arnold

Our take — how we form it

4.8 stars on 1,160 Google reviews; 5 analyzed are all 5-star with themeCounts.fast_response=2 and same-day service confirmed in 3 of 5 reviews — Earl named twice for same-day runs to Home Depot to complete jobs the same visit.

Rating mix — of the 5 reviews we analyzed1,160 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,160 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day evening scheduling confirmed for plumbing emergencies — staff kept customer updated on technician ETA throughout (cited in 1 of 5 reviews)
Earl ran to Home Depot mid-job to complete work same day once authorized — 3 of 5 reviews cite same-day service delivery (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Plumbing technician Raven H. was very professional & outstanding. Raven was assigned to arrive at my home to replace a water pipe which erupted due to unstable weather conditions. Due to his craft, Raven replaced the water pipe with accuracy and …”

Vanessa Holley · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,160 reviews · newest from Jan 2026

(410) 919-9959

Full report →Website ↗

Heidler Inc

Caveats apply

4.8 (623 Google reviews) 4.7 mi from downtown ArnoldNot a 24/7 shop

Our take — how we form it

4.8 stars across 623 reviews; 4 of 5 analyzed are 5-star with professional in 3 of 5 and workmanship in 2 of 5 — 1 review flags a redo on water line installation, and expensive theme appears once alongside slow_response.

Rating mix — of the 5 reviews we analyzed623 total on Google

5★4

4★1

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 623 reviews so far. Treat this as a first read.

Why we're cautious

Expensive theme flagged in 1 of 5 reviews; slow_response in 1 of 5 — small sample but pattern worth monitoring at 623 total reviews (1 of 5 reviews)
Water line installation required a second visit to correct errors; owner called to resolve but initial job was not done right (1 of 5 reviews)

To be fair

Technician honesty on scope: recommended cheaper snaking over hydrojet when it would solve the problem, cutting cost roughly in half (cited in 1 of 5 reviews)
Detailed diagnostic communication: technician explained root cause at each investigation step, showed physical evidence of breakage before proceeding (cited in 1 of 5 reviews)

What reviewers praise

“Edit 2: Changed rating to 4 stars. Heilder corrected all the issues from their initial water line installation. The work this time around was done correctly and there are no issues. It is unfortunate that they had to come out a second time to complete the …”

Georgia Powell · ★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 623 reviews · newest from Mar 2026

(410) 324-2367

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Prime Plumbing

We'd call someone else first24/7 per Google listing

4.8 (2,505 Google reviews)3.6 on Yelp (22) 9.9 mi from downtown Arnold

Our take — how we form it

4.8★ across 2,505 reviews but reviewConsistency=0.433 — 16 of 100 analyzed are 1-star; Yelp shows predatory pricing complaint ($1,100 quote for $150-500 job), no-show with lost wages, and a technician who called customer an idiot.

Rating mix — of the 15 reviews we analyzed2,505 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

Yelp 1-star: technician called customer an idiot under breath while diagnosing leak, then laughed after opening wall with no leak found (1 of 100 reviews)
Yelp 1-star: outdoor hose bib installation quoted at $1,100 (market rate $150-500); customer paid $295 elsewhere same day (1 of 100 reviews)
Code violation documented: outdoor pipe installed against MD code, not properly insulated; customer had to hire second plumber to correct (1 of 100 reviews)

To be fair

fast_response=18 in 100 analyzed reviews; same-day appointments documented across multiple positive reviews (cited in 3 of 100 reviews)
Technician Rob went above quoted scope — upgraded valves, installed dishwasher, hauled old unit, checked pressure issues on own time (cited in 1 of 100 reviews)

What reviewers praise

“Rob provided excellent service. I needed a new water maker shut-off valve installed. Rob evaluated the situation and provided me with solutions. The work was done quickly and cleanly. Rob also provided me with knowledge about my home and gave me some ideas …”

dwayne johnson · ★★★★★ · Google · Jan 2026

The most critical take we found

“I reached out to Prime Plumbing several years ago to have my hot water heater moved to accommodate waterproofing installation in my basement. The man that came out was quick and very respectful and the price was reasonable. When I had a very minor plumbing …”

Lauren Postley · ★ · Google · Jan 2026

We read 100 of 2,505 reviews · newest from Jan 2026 · BBB A+ accredited

(443) 247-4400

Full report →Website ↗

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

We'd call someone else first24/7 per Google listing

4.8 (2,026 Google reviews) 12.2 mi from downtown Arnold

Our take — how we form it

Exceptionally fast emergency response with thorough, detail-oriented work—but the pricing_fairness score of 0 suggests serious cost concerns that warrant clarification before booking.

Rating mix — of the 5 reviews we analyzed2,026 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 2,026 reviews so far. Treat this as a first read.

Why we're cautious

Critical pricing mismatch: workmanship and responsiveness rated 95–97, yet pricing_fairness = 0. With only 5 reviews analyzed, this suggests either hidden costs, estimates exceeding quotes, or systematic overcharging that reviews do not explicitly address but dimension scoring captures.
Pricing fairness dimension scored 0/100—no review text provided to identify specific billing complaints, but this stark discrepancy with 95+ scores on other dimensions suggests potential cost disputes or pricing transparency issues

To be fair

5 of 5 reviews praise professional, courteous demeanor and attention to detail during installations (cited in 5 of 5 reviews)
Quick emergency response demonstrated: water heater leak service described as coming out 'quickly' with clear communication to entire family (cited in 1 of 5 reviews)
4 of 5 reviews highlight thoroughness and patience—technician tried 'every possible solution instead of rushing' and worked through adverse conditions (rainstorm) to complete jobs timely (cited in 1 of 5 reviews)

What reviewers praise

“The F.H. Furr team of Jalyn and Kevin installed our new a/c unit today and they were AWESOME! Throughout the process these two gentlemen were professional, courteous and efficient. We were so impressed with the great care they took when they moved about our …”

Judi Emmel · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,026 reviews · newest from May 2026

(410) 943-2535

Full report →Website ↗

Mr. Rooter Plumbing of Greater Baltimore

We'd call someone else first

4.8 (1,404 Google reviews)2.6 on Yelp (71) 17.0 mi from downtown ArnoldNot a 24/7 shop

Our take — how we form it

Responds within hours even on holidays and delivers solid workmanship, but pricing runs 30-100% above competitors and communication breaks down after the sale.

Rating mix — of the 15 reviews we analyzed1,404 total on Google

5★4

4★0

3★1

2★1

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Contract/scope disputes: 1 review alleges company refused to honor $12,800 contract and failed to replace upstairs piping as agreed. (1 of 155 reviews)
Owner conduct issue: 1 detailed review describes branch owner 'Fran' yelling aggressively, hanging up on customer, and leaving reviewer feeling threatened during a service dispute. (1 of 155 reviews)
Job site cleanup: 1 review reports concrete waste and aggregate left in street/sidewalk after work. (1 of 155 reviews)

To be fair

Emergency response speed: 6 reviewers praise same-day or next-morning arrival, including holiday service on New Year's Day and Thanksgiving. (cited in 6 of 155 reviews)
Workmanship quality: 8+ reviewers describe thorough, professional repairs with attention to testing and cleanup before departure. (cited in 6 of 155 reviews)
Team professionalism: Multiple reviews highlight courteous, knowledgeable technicians (Rich Bush, Wayne, Roland, Umesh) who explain work and answer questions. (cited in 4 of 155 reviews)

What reviewers praise

“Rich came out to repair my shower nozzle and did a fantastic job. He was polite, very knowledgeable, and took the time to explain exactly what the issue was and how he fixed it. The repair was quick, the price was great, and everything is working perfectly …”

James Easley · ★★★★★ · Google · Mar 2026

The most critical take we found

“I contacted a few different plumbers to get estimates. Mr. Rooter was the 3rd estimate I got. Two techs showed up and I immediately got a bad vibe. I asked them in and the lead tech was very awkward and seemed shady. The second tech didnt say a word. I told …”

Erin G. · ★ · Yelp · Dec 2018

We read 155 of 1,404 reviews · newest from Mar 2026

(410) 692-8034

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.9 (1,112 Google reviews)2.8 on Yelp (100) 15.1 mi from downtown Arnold

Our take — how we form it

Fast emergency response and solid workmanship, but pricing is aggressively high and internal coordination breaks down on complex jobs.

Rating mix — of the 15 reviews we analyzed1,112 total on Google

5★3

4★0

3★0

2★2

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Billing disputes and aggressive collection: 3 reviewers report being charged after declining service ($2,700 attempt after customer canceled contract, multiple DocuSign requests sent without confirmed approval, $915 charge initially refunded only after escalation), suggesting billing follows service rather than consent. (2 of 193 reviews)
Critical service failures causing property damage: 2 severe cases where technician errors directly caused basement flooding—one technician flushed toilet knowing main line was blocked (5 rooms flooded, 4 inches of water), another reattached water line incorrectly; both led to water damage requiring remediation. (1 of 193 reviews)
Camera/diagnostic work not completed or canceled without explanation: One reviewer's camera request was canceled after initial snake visit without explanation, forcing follow-up a week later; another camera technician confirmed blockage but caused flooding during inspection. (1 of 193 reviews)

To be fair

Quick emergency response: Multiple reviewers praise fast arrival on nights, weekends, and holidays (same-day service even day after holiday, arrived within 35 minutes during Saturday basement flood, Sunday afternoon toilet emergency resolved quickly). (cited in 3 of 193 reviews)
Individual technician quality: 7 reviewers specifically praise named technicians (Jeff, Dal, Israel, DAL) for being knowledgeable, efficient, professional, courteous, and thorough. (cited in 7 of 193 reviews)
Work quality on standard jobs: Reviewers report successful clogs cleared, leaks fixed, drains snaked to the alley, and clean-up after work completed. (cited in 3 of 193 reviews)

What reviewers praise

“Israel was very helpful, knowledgeable, efficient, and kept the house clean while working. He resolved the issue and gave some helpful pointers for the next time it could happen. There was a longer wait for service than estimated but to be fair it was a …”

Moshe Broder · ★★★★★ · Google · Feb 2026

The most critical take we found

“TL;DR I would not recommend for big projects as they will try to bill the max amount to the insurance company. Also you will need to be coordinating for company since the internal teams do not speak to each other when working with them for multiple jobs since …”

Aldo Peralta · ★ · Google · Feb 2026

We read 193 of 1,112 reviews · newest from Feb 2026 · BBB A+ accredited

(410) 949-1090

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.9 (645 Google reviews)2.8 on Yelp (100) 14.6 mi from downtown Arnold

Our take — how we form it

Exceptionally fast response times and skilled technicians (especially Howard and Nem), but pricing is significantly higher than competitors and there's a troubling history of billing disputes and follow-up failures on complex jobs.

Rating mix — of the 15 reviews we analyzed645 total on Google

5★3

4★0

3★0

2★2

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

One severe 2021 incident where a technician (Sess) flushed a toilet knowing the main line was blocked, causing 4 inches of basement flooding and damage to 5 rooms. The technician initially denied responsibility and only sent another technician to snake the line rather than help with water removal. Roto-Rooter eventually refunded the service charge but customer faced major remediation costs and alleged gaslighting. (1 of 186 reviews)
Significantly above-market pricing. 1 reviewer explicitly states 'prices are very high' despite praising service quality. Multiple older reviews mention high estimates ($6,000–$11,000) for major repairs, with no competitive quotes provided. (2 of 186 reviews)
Poor follow-up and scheduling delays on complex diagnostics. One review reports a 10+ day gap between initial snake service and camera inspection, with the camera request allegedly canceled without explanation or notification. (1 of 186 reviews)

To be fair

Arrives within 1 hour for emergency calls, even on evenings and weekends. 5 reviewers explicitly mention rapid response: one arrived within 35 minutes during basement flooding, another within an hour after a 7:35pm call, and multiple evening/late-night appointments completed same-day. (cited in 5 of 186 reviews)
Technicians (notably Howard, Monae, and Nem) demonstrate strong technical competence. 11 reviewers praise professionalism, knowledge, efficiency, and ability to diagnose and fix problems same-day, including major sewer line issues. (cited in 11 of 186 reviews)
Clear, patient communication during repairs. 5 reviewers specifically mention technicians explaining work in progress, walking through diagnostics, and offering preventive tips without pressure. (cited in 5 of 186 reviews)

What reviewers praise

“Monae was the plumber that Roto-Rooter sent to work on our toilets. Both toilets would not flush and gurgling noises came from the bathroom sinks and shower. Monae arrived around 4:30 pm and did not leave till almost 8:45 pm on a Sunday. Monae made several …”

Jeremy Horvat · ★★★★★ · Google · Mar 2026

The most critical take we found

“0 stars. THE WORST!!!!!!! I called about a main line issue that left dried sewage in my basement. I told them WSSC had been doing work in the months prior, but they brushed me off. Chal came to snake the drain. I didn't have a yard clean out so he went …”

Ariana C. · ★ · Yelp · Dec 2021

We read 186 of 645 reviews · newest from Mar 2026 · BBB A+ accredited

(410) 740-7235

Full report →Website ↗

Also serving Arnold — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Howard Plumbing 4.9 (609 Google reviews) · Arnold · 4.5 mi Call

Catons Plumbing, Drains & Water Cleanup 4.7 (575 Google reviews) · Baltimore · 17.7 mi Call

Reliability Home Services 4.7 (561 Google reviews) · Dundalk · 15.3 mi Call

Mike's Plumbing And Heating Services Inc. 4.8 (478 Google reviews) · Pikesville · 19.7 mi Call

Catons Plumbing, Drains & Water Cleanup 5.0 (400 Google reviews) · Severna Park · 4.8 mi Call

Stilwell Plumbing & Drain Cleaning 4.3 (334 Google reviews) · Dundalk · 18.2 mi Call

Priority Plumbing & Drain 4.9 (311 Google reviews) · Pasadena · 6.3 mi Call

Chesapeake Plumbing, Inc 4.8 (295 Google reviews) · Pasadena · 6.1 mi Call

David E White's Plumbing, Heating & Repair Company 5.0 (293 Google reviews) · Pasadena · 5.3 mi Call

Mahon Plumbing 4.9 (276 Google reviews) · Baltimore · 10.6 mi Call

Park Plumbing LLC 5.0 (225 Google reviews) · Pasadena · 2.6 mi Call

W. A. Booth Plumbing Services llc 5.0 (219 Google reviews) · Severna Park · 7.9 mi Call

Abend Services 4.8 (182 Google reviews) · Baltimore · 13.3 mi Call

Abend Services 4.9 (164 Google reviews) · Pasadena · 3.7 mi Call

Trust Plumbing & Heating, LLC 5.0 (156 Google reviews) · Baltimore · 11.2 mi Call

DrainPro, LLC 4.9 (148 Google reviews) · Pasadena · 6.7 mi Call

R E Robertson Plumbing & Heating Inc 4.7 (127 Google reviews) · Arnold · 5.2 mi Call

1st Choice Plumbing & Backflow Prevention, LLC 4.9 (121 Google reviews) · Pasadena · 4.3 mi Call

Millennium Plumbing 4.3 (110 Google reviews) · Baltimore · 17.1 mi Call

Carter Quality Plumbing 5.0 (106 Google reviews) · Arnold · 15.2 mi Call

Nick's Plumbing Services 5.0 (103 Google reviews) · Catonsville · 11.5 mi Call

Calvert Plumbing and Backflow Services 5.0 (89 Google reviews) · Pasadena · 7.9 mi Call

Empire Plumbing and Heating LLC 5.0 (89 Google reviews) · Pikesville · 17.9 mi Call

Anne Arundel Plumbing, Inc. 4.5 (72 Google reviews) · Pasadena · 6.2 mi Call

Pasadena Plumbers Inc. 4.7 (70 Google reviews) · Pasadena · 4.2 mi Call

All Nite Sewer & Drain Cleaning, LLC. 4.6 (64 Google reviews) · Dundalk · 19.3 mi Call

Devlin Plumbing & Drain 5.0 (54 Google reviews) · Arnold · 1.5 mi Call

Jerry C Plumbing and Drain Services 5.0 (48 Google reviews) · Dundalk · 17.0 mi Call

JP Plumbing 4.8 (42 Google reviews) · Arnold · 2.7 mi Call

Mister Plumber & Son 4.9 (29 Google reviews) · Pasadena · 7.7 mi Call

RS Plumbing LLC 5.0 (26 Google reviews) · Pasadena · 11.8 mi Call

W E Jenkins Plumbing Service 4.8 (22 Google reviews) · Arnold · 1.7 mi Call

Haynes Plumbing 5.0 (22 Google reviews) · Baltimore · 17.7 mi Call

Thumel Plumbing 4.6 (18 Google reviews) · Arnold · 4.5 mi Call

Ray Stefanski Plumbing & Drain Cleaning Inc. 4.6 (10 Google reviews) · Dundalk · 15.7 mi Call

Mr Plumber & Son 4.5 (8 Google reviews) · Glen Burnie · 10.6 mi Call

Capital City Sewer Services Inc 5.0 (1 Google review) · Arnold · 2.5 mi Call

What reviewers complain about in Arnold

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Roto-Rooter Plumbing & Water Cleanup — Reviewer quoted ~$1,000 to unclog a kitchen sink after minimal assessment, with pricing justified only as 'standard'
Len The Plumber Heating & Air, LLC — 1-star: tech did demolition (hole in wall) but no plumbing after a deposit, then no contact for ~2 weeks until customer used another company
Greer Plumbing & Water Heater Repair — Reviewer reports a no-show with zero communication after a 5-hour wait, plus a $375 bill for a clog that wasn't fixed
Michael & Son Services — Major liability dispute: Misdiagnosis led to $23,000+ in water damage; company initially refunded diagnostic fee but charged $4,426 mitigation fee, then re-invoiced after 1+ year. Customer indicates possible future litigation and was ultimately forced to pay. This suggests potential pattern of shifting responsibility for diagnostic errors to customer.
Michael & Son Services — Warranty service avoidance: One reviewer reports being unable to get warranty service appointment for 3 weeks on work that failed, despite company knowing issue is a public safety concern, suggesting they may be deprioritizing warranty claims
Michael & Son Services — BBB rating is B- and non-accredited: Combined with 0 complaints in past 3 years suggests either recent issues or avoidance of BBB complaint resolution process
Heidler Inc — Expensive theme flagged in 1 of 5 reviews; slow_response in 1 of 5 — small sample but pattern worth monitoring at 623 total reviews
Prime Plumbing — Yelp 1-star: technician called customer an idiot under breath while diagnosing leak, then laughed after opening wall with no leak found

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Arnold we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,473 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Annapolis, Crownsville, Davidsonville, Riva — this Arnold guide covers those areas.

Nearby city guides

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