Abend Services
Plumber · Pasadena, MD · Open 24 hours per Google listing
Our verdict
4.9★ across 164 reviews; 94 of 100 analyzed 5-star. Water heater installed on a Saturday in under 90 minutes; sewer main replaced in full excavation project. 2 reviews flag predatory billing and tools left on property.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
themeCounts.professional=51: shoe booties worn inside, introductions made at the door, scope explained upfront; multi-service operation handling plumbing, HVAC, and water lines
Cited in 3 of the 100 reviews we analyzed.
Weekend availability confirmed: water heater installed on a Saturday in under 90 minutes; burst pipe crew dispatched 2 days after Christmas during hard freeze
1 cited review
“They saved us two days after Christmas during the terrible freeze of December 2022 when our walks began flooding. They came promptly, located the burst pipes and even came back when two more burst.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
themeCounts.workmanship=13: full sewer main excavation with crawlspace repairs praised as 10/10; text-with-location dispatch system cited as smooth end-to-end
1 cited review
“I hired Abend Services when the sewer main in my very old home had failed. The whole Abend team was excellent to work with. They did a huge excavation project and installed a brand new line and also did numerous repairs to the plumbing bits and pieces in the crawlspace.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: $185 charged for a no-work service call on a working sump pump; another 1-star cites techs trash-talking coworkers and tools left on property — 2 of 100 analyzed reviews
“They did zero work, zero repairs, looked at her sump pump(which was operating correctly) and then billed her Almost $200 for just showing up!”
1 more cited review
“If I could give zero stars, I would. Every plumber they sent (except the owner, more on him later) spent more time trash-talking their coworkers than actually working. They even left tools at my property and never came back for them.”
themeCounts.surprise_fees=1: 1-star Yelp review documents $185 service call charge for looking at a functioning sump pump with zero work done — reviewer calls it predatory
“They did zero work, zero repairs, looked at her sump pump(which was operating correctly) and then billed her Almost $200 for just showing up!”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If I could give zero stars, I would. This is by far the most unprofessional and predatory plumbing company I’ve ever dealt with. Every plumber they sent (except the owner, more on him later) spent more time trash-talking their coworkers than actually working. That should’ve been the first red flag—if they don’t respect their own team, why would they respect customers? They even left tools at my property and never …”
“Choosing this Plumber was the biggest mistake of my life. If I could give them negative stars I would. We had a clogged kitchen sink we called them on a Thursday night they said they would be at our house at 10:30 Friday - they were almost 2 hours late. They attempted to snake the drain and said "it was like hitting a brick wall!" Said they would need to come back Monday and cut pieces of pipe to find the clog - I …”
“Pasadena Plumbers ripped off my friend yesterday for $185.00. Showed up for a service call, handed her a bunch of business cards and ask for a good reference before they did anything! They did zero work, zero repairs, looked at her sump pump(which was operating correctly) and then billed her Almost $200 for just showing up! My friend is a recent widow with children, on a fixed income and shouldn't be treated like …”
Positive
“Sales manager came and checked out our water heater 2 days ago. Laid out all of our options plainly and clearly. Richie came and installed a new water heater on a Saturday and it took less than 90 minutes. Very efficient and informative through the entire process. Highly recommend this company”
“The technicians from Abend Services were very courteous and friendly and introduce themselves when I opened the door. They were respectful of my property and wore shoe booties while in the house and then remove them before going outside. They took the time to listen and address my concerns and exceeded expectations in their quality service and knowledge. I will definitely be using Abend Services for any future …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Abend Services?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Abend Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Abend Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arnold · Baltimore · Edgewater · Annapolis Junction