Anne Arundel Plumbing, Inc.
Plumber · Pasadena, MD
Our verdict
Anne Arundel Plumbing holds 4.5★ Google and BBB A+ — strong on emergency response (arrived in under 2 hours when others quoted 2-4 days) and price investigation before recommending costly fixes, but 5 slow-response signals and a pattern of unreturned calls since Aug 2025 suggest capacity issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 76 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency leak response in under 2 hours while competitors quoted 2-4 day waits — themeCounts.fast_response=18 across 76 analyzed reviews
1 cited review
“I recently had an emergency leak and they were beyond excellent! Jeff & the company saved me and my house by also connecting me with a water mitigation company that was equally responsive and they immediately came to my house that same day once the plumbing portion was repaired.”
Cited in 3 of the 76 reviews we analyzed — 2 cited reviews not excerpted here.
Investigates root cause before recommending replacement — 'literally saved me thousands in less than an hour' cited when other plumbers pushed costly fixes without diagnosis (themeCounts.fair_pricing=7)
1 cited review
“Where others push costly replacements without enough investigation, Anne Arundel Plumbing investigates, tries solutions, and tests results right before your eyes. Literally saved me thousands in less than an hour.”
Cited in 2 of the 76 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple unreturned call complaints from established customers beginning Aug 2025 — one 4-year loyal customer left voicemail, called back next day, was told 'don't know when we can come out,' never heard from them again
“Something has changed (Aug 2025). Called for an appointment, left a message without a call back so we called again the next day and were told they were busy that day and didn't know when they could come out and never heard anything again. They really let us down.”
Cited in 2 of the 76 reviews we analyzed.
Pattern of unreturned calls documented by 2+ reviewers since Aug 2025 — existing repeat customers who recommended the company to neighbors also not receiving callbacks (themeCounts.slow_response=5)
“Something has changed (Aug 2025). Called for an appointment, left a message without a call back so we called again the next day and were told they were busy that day and didn't know when they could come out and never heard anything again. They really let us down.”
Cited in 3 of the 76 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 76 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called on a Thursday to have a new dishwasher installed. Jeff said he couldn’t do it Friday but he could Tues or Wed. He said he would call. We called him Wednesday and he said he could do it Thursday and would call in the morning to set up a time. Never called. We called Chesapeake Plumbing on Friday. They came Monday Morning. Did a great job. Don’t waste your time with Anne Arundel Plumbing. If he didn’t …”
“Don't recommend this company for gas plumbing gentleman answered the phone to tell me that they're too busy to do a job that I want in July when it's December All I needed was a gas water heater Installed and also the plumbing for the gas ran to the outside of the house”
“Worked with this company for 4 years -- used annually for back flow testing and once for a water heater issues, exceptional customer service. So we started recommending them to all of our neighbors! BUT Something has changed (Aug 2025). Called for an appointment, left a message without a call back so we called again the next day and were told they were busy that day and didn't know when they could come out and …”
Positive
“I am glad I started using this company after purchasing a new home in Pasadena. I started using them initially for my annual backflow water testing required by the county; they were significantly cheaper than other plumbers I called… I recently had an emergency leak and they were beyond excellent! Jeff & the company saved me and my house by also connecting me with a water mitigation company that was equally …”
“We had a small basement flood and Anne Arundel Plumbing came and immediately identified the issue. After a few bad experiences with other companies, I located them and I have never used anyone else in the last three years. They are friendly, patient, respectful of your property, and won’t cheat you for the work that they do! I will never use another Plumbing company as long as this company is in business! Family …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Anne Arundel Plumbing, Inc.?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Anne Arundel Plumbing, Inc.?
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Find plumbers near you
Anne Arundel Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arnold · Baltimore · Annapolis Junction · Edgewater