Priority Plumbing & Drain
Plumber · Pasadena, MD
Our verdict
4.9★ across 311 reviews (100 analyzed); 94 five-star, 3 one-star. reviewConsistency 0.842 — most uniform in this batch. themeCounts: professional=54, fast_response=24. BBB A+ accredited. Sump pump, water heater, toilet, drain all mentioned. Pricing runs higher than budget options.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Responded to Sunday evening clog call, Dustin on-site quickly — full transparency on steps and costs throughout (2i1FkbvBgSgSpPNQJ1WH).
1 cited review
“He was honest, friendly, and kept us in the loop the whole time to what steps were being taken and what the problem was. They discovered a bigger problem within our line and came out and knocked the job out.”
themeCounts.fast_response=24 in 100 reviews; same-day email reply at 11PM, tech arrived within 3 hrs of opening window (kMu21TRB2uDes8SllTJN).
1 cited review
“Priority Plumbing was recommended to me by a trusted friend after 2 other plumbing companies failed to show up for scheduled appointments. They arrived on time, let me know they were on their way, fixed my issue quickly and cleaned up the worksite before leaving.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater installation team (Zach and Nick) explained all options, cleaned up, and walked customer through operation — cited in 2 reviews (mKU5YNib0ogjGy0H3KCH, zt9iSiHMhU2xS8GIReNC).
1 cited review
“Zach and Nick arrived and were very thorough in the explanation of our options for a new hot water heater. They did a great job installing the unit, cleaned everything up, and made sure that we understood how to utilize the new hot water heater.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: charged $540 flat rate for drain job that failed at 23ft (less than 40 min on-site), then quoted $30,000 line replacement — cost-to-outcome ratio is concerning (JLzhTJ0POXQuEPUXkvOE).
“The only Priority here is to separate you from your cash. This was a simple septic drain blockage and they tried snaking the line but were not able to go beyond 23 ft for dear of damaging the snake. After a few minutes of trying they packed up and left charging $540.”
Flat-rate $540 for drain snake that stopped at 23ft with no resolution — customer left with problem unfixed and charged full rate (JLzhTJ0POXQuEPUXkvOE).
“The only Priority here is to separate you from your cash. This was a simple septic drain blockage and they tried snaking the line but were not able to go beyond 23 ft for dear of damaging the snake. After a few minutes of trying they packed up and left charging $540.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible experience. Zach did not shut water off to our house, a pipe broke, our kitchen flooded, our basement was damaged because water went into the basement., which cost us 600. He was late coming, did not respond efficiently to text, lied, tried to up the cost of the pieces of our new kitchen sink and did not show when he was supposed to to put it all back together. We had to hire another plumber. We were 6 …”
“I used Priority Plumbing to connect my fridge to a water line and to get a possible leak in the bathroom checked out. They did not give me an estimate before coming, but told me that the vast majority of their customers are happy with their prices. This should have been a red flag, these guys are expensive and have an attitude. They did a good job installing a new water line but it cost much more than I had …”
Positive
“Top notch experience from initial contact until job completion. Jess was so helpful and courteous when I called to set up my appointment. Zach and Nick arrived and were very thorough in the explanation of our options for a new hot water heater. They did a great job installing the unit, cleaned everything up, and made sure that we understood how to utilize the new hot water heater. Excellent experience all …”
“Josh and Nick were knowledgeable, fast and provided very helpful feedback throughout the process. They replaced my shower trims in 2 bathrooms, and did an excellent job. Everything was done efficiently and with great attention to detail. They were also incredibly kind and easy to work with. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire Priority Plumbing & Drain?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Priority Plumbing & Drain?
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Find plumbers near you
Priority Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Baltimore · Arnold · Annapolis Junction · Edgewater