Millennium Plumbing

Shoutout to Steven and Millennium Plumbing! Great, fast and friendly service. Came out same day to the help me with my shore faucet and didn’t charge me for the visit to allow me save money to go towards the repair cost. Would highly recommend!

Shawn is great. Came to the house 2x and fixed my mistakes each time. He is a good plumber and a great human. I will hire him again.

Very responsive ,very fair in cost ,will recommend to use Millennium plumbing anytime for any drain cleaning job. They saved my family thousands and time! Call them if you need plumbing or drain cleaning

Let me preface this by saying, the PLUMBER did an amazing job. Speedy, fairly priced and even punctual. Had two sump pumps installed in my business. Called about a genuine concern with a sump pump running hot and making a nasty smell in my business...and was spoken to like a nuisance... very rudely by the emergency operator. So rudely that in a 3 minute converstation I had to use the phrase ,"Can you please stop talking to me like I'm a nuisance." To which he replied, "Whatever, man...." I own a business and understand the difference between good and bad customer service over the phone and I had a genuine concern about a sump pump and the guy talk to me like I was a 3 year old. I don't care how good of a plumber they happen to have it is not worth the disrespect I received on the phone just calling about an issue I had. NOW upon reading this, imagine how ignorantly you have to be talked to to have a PERFECTLY good plumbing job become a bad experience...

After dealing with Millennium Plumbing, who replaced our sewage ejector pump in our basement, I can easily say that I would never recommend their services to anyone. The technician, Ron, was not only rude, but he also refused to walk me through the work he did after I specifically asked. It was very alarming to me. When Ron left, the basement was very dirty. The floors were sticky and there were sewage particles on the cabinets, and sewage dripped onto the carpet. The website clearly stated that the technicians would clean up after themselves, which did not happen. My husband and I found ourselves cleaning up a huge mess after they left. Two days later, we noticed a sewage smell in the basement, which had not been there previously. Initially, the technician refused to come out and claimed that any smell was not his concern or responsibility. He came out to inspect after many requests, but was a broken record saying that he was only responsible for the pump working, not for any associated smells. He couldn't comprehend the logic that his work and the smell were somehow connected. All in all, a very frustrating and expensive experience, so I suggest you avoid the same fate as us and go elsewhere for your plumbing needs.

UPDATE: I was contacted by a representative of Millenium Plumbing after they read my review of their service. They looked into the details of the event and told me that they took appropriate action including firing the plumber who mishandled our service call. In addition they offered a full refund for the service call in a good faith effort to show their concern and pride for their work. Although I was disappointed with the original service I found them to be very responsive to my post and to hold true to their word. They care about their customer base and their reputation is important to them. I would consider using them again based on their follow up of the experience. ---------------------------- (Original Post) I contacted Millennium Plumbing after reading Google reviews to address a clean water leak at my rental property. I was told a pipe in the basement had to be replaced and if that did not work the whole sewage line would have to be redone. Three days later sewage water was backing up in the property. I called Millenium again and they immediately diagnosed the problem as a collapsed sewage pipe and the repair cost at $11,000. When I inquired how that was identified and if a camera had been used inside the pipe I was told they just knew. I asked for a written estimate with details of the work and received a hard to read hand written paper with a $11,000 bottom line. Went out for a second opinion with a different plumbing company and $697.00 later discovered a clogged pipe with products that had to be removed. This company used a camera to confirm that there was no problem in the sewage pipe and it did not need to be replaced. Millennium was ready to tear concrete and flooring in the house without properly investigating the problem. The second representative from Millennium arrived with his mind made up and all he could tell me is that "It was a major problem". Yes, sewage water in a home is a major problem but your solution was unnecessary and would have made it even more major. They did not research and investigate the problem and costed me an additional $500.00 for work that may or may not have been needed to be done. I would not recommend them and regardless of who you call I suggest always get a second and third opinion! I have checked one star because the site does not allow me to make a post with none.

In summary, they took advantage of me having a plumbing emergency by selling and charging me more than needed, and then their work was defective and leaked not once, but twice. Several sections of drywall in my basement are now moldy and will need to be replaced. They did come back out to fix the defective laundry pumps they installed, but did not admit that the water leak was from their pump and suggested it was coming from elsewhere, which caused me a lot of grief trying to figure out where it was coming from (it was at the back of the pump against the wall and was a small drip that went along my uneven basement floor to below the washing machine, so it was not obvious). No refund, no money for the drywall or aggravation. I got an independent person to look at their work, he confirmed the leak in my basement was from their pump even though they didn't admit it after they came back out. He questioned their choice of laundry pump and told me that some plumbers push parts you don't need because they make commission on the sale of parts. The pump install was $950, likely twice what an appropriate laundry pump would have been somewhere else (it was several times larger than what I had previously and what my neighbors have). They also didn't cap a couple pipes they were supposed to, apparently. And they are not MHIC licensed, so I can't get my money back through the MHIC insurance fund. I should have checked this first, and also I should have got a quote before they got out there, both mistakes on my part that I won't make again.

WARNING: Millennium Plumbing called me and told me they wouldn't come out to fix the leaking laundry pump they installed unless I deleted this review. This calls into question the integrity of their Google rating, as I doubt this is the first time they did this, and likely they should be rated much lower. Since I obviously never deleted this review, they never came out to fix the shoddy work they did - I had to hire another plumber for that. In addition, they just closed their office in Federal Hill, and I think they don't even have an office at all now (maybe they are operating out of somebody's house?). Likely they are experiencing financial difficulties, which might explain why they charged me more than double for my laundry pump ($950 vs a quote I got later from another plumber for $450). Also, they are not MHIC licensed, which means that you can't make a claim against the MHIC insurance fund for shoddy work or fraud, but instead have to sue them directly. I wish I had thought to check this prior to hiring them. As is fall of this wasn't bad enough, their leaking water pump caused a mold issue with some drywall in my house, which cost $500 to fix. So in the end I paid $1,450 and should have paid $450. This does not count the untold hours of aggravation dealing with these clowns. If you are reading this review prior to hiring them, I strongly suggest you instead hire an MHIC licensed plumber (go the the MHIC website to check) who has an actual physical office and stands behind their work.

We are very happy with the work done by Millennium. We bought an ancient house in downtown Baltimore and discovered that the bathroom pipes were all in terrible shape. Our plumber, Ricardo, came out and discussed our options with us and provided an estimate. We got competing bids from other companies, all higher. Not sure exactly how we wanted to do the bathroom, we asked Ricardo to come back a couple of times to discuss other options, which he did, patiently explaining the pros and cons of different types of shower, tub, pipes, etc., and he provided revised estimates each time. Ultimately he replaced all of the bathroom pipes and installed a new toilet, sink, bathtub and shower. The bathtub and shower were somewhat tricky, because we wanted to combine a claw-foot tub with a regular wall shower, instead of the usual type of shower specifically made for claw-foot tubs. Ricardo figured out a way to make it work. He also collaborated very well with our contractor. The entire installation had to be done in pieces: first our contractor tore down the old bathroom. Then Ricardo roughed in the pipes. Then our contractor installed the floor and walls. Then Ricardo came back and installed the fixtures. Ricardo was really flexible in terms of coordinating with our contractor. He's a very friendly, personable guy and easy to work with. Six months later, everything he installed is working flawlessly. We are planning to add another bathroom and will use Millennium when the time comes.

I previously had a bad experience with Millenium plumbing, but had to reach out to them because a check valve had started leaking that they had replaced. I was nervous that they wouldn't guarantee their warranty because of the difficult past experience I had with them. However, I was happy to find out that they fixed the leak, cleaned everything up and honored their warranty. Ron made sure I was happy with everything before he left. This experience was MUCH better than my other one. UPDATE - the same exact leak has occurred again for the third time. We were told (and in writing) that their product and services were under warranty for 5 years. I called to make another appointment with them to come over and fix it for once and for all. I scheduled an appointment later in the week. I got a call 15 minutes later from a call center in Connecticut saying that the owner/manager will not come to my house. I asked if she had any other information and she said no. I called the online number and was told the same thing. The owner/manager will not help. I am currently dealing with the BBB and will take them to small claims court if we can't settle. The company seems to be okay if they can get the job done, but if anything goes wrong, then will leave you out to dry. It's not worth the risk dealing with this company that doesn't seem to understand how customer service, customer satisfaction and warranties work.

See update at bottom Plumbing emergency struck on a cold night and my pipe to my kitchen burst. Called millennium, Len and AJ both said they couldn't come until Friday but millennium came out first thing Thursday morning. Ron arrived during the prescribed time (despite the snow) and quickly got to work diagnosing the problem. He found the burst pipe and offered two options for restoring water to the rest of the house. He was descriptive and helpful in determining the right path on how to proceed. He got water restored to the house in a jiffy and didn't make a mess. Will use millennium again. Update: You get a $10 discount for giving a 5 star review while the tech is there and he gets to read your review before posting. Had another pipe burst a couple days later, called Millennium first. The first time I called they offered immediate service with a tech coming even as late as midnight. When I called back and said I had another emergency, the guy gave me a 4 day wait before he could have someone out there - knowing I would be expecting a discount or something bc the problem recurred. Terrible company. Ron is a good guy but the business practices are shady at best. Avoid.

TERRIBLE EXPERIENCE JANUARY 2018.. PLUMBER CUT PERFECTLY GOOD PIPE ON PURPOSE TO CREATE MORE WORK AND THEREFORE MORE $. Plumber arrived to fix a pipe that had burst due to cold weather. When I showed him the problem, he also mentioned how the plumbing around the washer machine could use an upgrade, which was completely unrelated to the burst pipe. After he capped the burst pipe and when I left the room to turn the water to the house back on, he intentionally cut another pipe around the washer machine, so he would have to return to fix that issue and earn more business. After confronting him, he said "he had to do it to fix the burst" and it was evident he was lying. I have done several small plumbing jobs and am familiar with the process. He was fully aware I knew his antics. I also confirmed with the new plumber I hired that him cutting that pipe was completely unnecessary. Plumber was also rude. Dispatcher was nice over the phone. Needless to say I DO NOT recommend this company

I was having flooding issues in my basement. Contacted Millennium Plumbing & Heating due to their great online reviews with Google+. They located the source of the problem and fixed the issue... That is, for the time being. In the process of resolving the issue, they didn't do anything on time and had myriad excuses as to reasons. They also tore up my front yard, thinking that's where the pipe was but didn't use the scope to verify; it turns out the pipe wasn't going under my front yard but under the driveway. So they tore up the front yard for nothing and then tore up the driveway to fix the pipe. After fixing the pipe, they didn't cover it with gravel, as I've been told any company doing this type of work should know to do. At least prior to today I could say that they at least did the job well. Well, I don't know if the issue has turned up again due to their not using gravel to secure it but I'm starting to see similar issues in my basement that I saw prior to when I first contacted them.

I was having flooding issues in my basement. Contacted Millennium Plumbing & Heating due to their great online reviews with Google+. They located the source of the problem and fixed the issue... That is, for the time being. In the process of resolving the issue, they didn't do anything on time and had myriad excuses as to reasons. They also tore up my front yard, thinking that's where the pipe was but didn't use the scope to verify; it turns out the pipe wasn't going under my front yard but under the driveway. So they tore up the front yard for nothing and then tore up the driveway to fix the pipe. After fixing the pipe, they didn't cover it with gravel, as I've been told any company doing this type of work should know to do. At least prior to today I could say that they at least did the job well. Well, I don't know if the issue has turned up again due to their not using gravel to secure it but I'm starting to see similar issues in my basement that I saw prior to when I first contacted them.

They were able to come out quickly in hopes to repair a plumbing issue. However, the plumber was not knowledgeable and did not fix the issue, but still charged our credit card over $500.00. We had to hire another plumber to fix the issue. We tried to get a receipt for the non-repairs from the office and it took them four days to finally fax it to us.(we called each day to request it)They also said they mailed us a copy of the receipt and we never received it. The man who answers the phone was EXTREMELY rude and would not help us in anyway. He would respond that we could only talk to the plumber who came to our property. Poor POOR customer service. I am a property manager and manage over 35 properties and deal with contractors all day everyday. I understand things happen more than anyone, but this was was a nightmare. I would never recommend this company to anyone.