Reliability Home Services
Plumber · Dundalk, MD
Our verdict
Fast emergency response (3 hours on sweltering day) with meticulous workmanship, but pricing can run high depending on job scope.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness to emergency calls—arrived within 3 hours even during peak conditions
1 cited review
“Reliable arrived within 3 hours to fix A/C on a sweltering day”
Thorough, detail-oriented workmanship; 3 of 5 reviews explicitly praise technicians checking systems comprehensively and verifying fixes
1 cited review
“He took the time to make sure the problem was fixed correctly”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term customer retention—one reviewer used them for 10+ years across multiple homes and states
1 cited review
“I have been using Reliability for more than 10 years”
Honest communication; technicians explain findings and offer options rather than upselling
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing can be on the higher end; one reviewer noted the bill was 'high' (though acknowledged it reflected the scope of work, not company markup)
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Called for service & Reliable arrived within 3 hours to fix A/C on a sweltering day. Great experience, excellent service, professional, reasonable fee, have already recommended them & will do so in the future w/o hesitation.”
“I have been using Reliability for more than 10 years, and for my last two homes I've owned. They have installed and serviced new top brand high-efficiency HVAC systems for me in both houses. They have also done other services for me as well. The great thing is that I have been able to not only use them in Maryland, but also for my current home in Pennsylvania. I highly recommend this company. All technicians have …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 561 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Reliability Home Services?
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Find plumbers near you
Reliability Home Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Baltimore · Arnold · Rock Hall · Pikesville