Michael & Son Services

Jesse James was awesome 😎 explained everything in detail about what needed to be repaired/replaced with the water heater. He gave us options and great pricing. 0% financing for 18 months. We had another company come out first. Didn't like the approach and lack of details from the other person. Jesse is very knowledgeable and friendly. Recommend him highly. Thank you Jesse and Michael and Sons! Update ----came out next day (Saturday 2/7) and installed in 3 hours. Expertly installed, and Jesse showed my wife how everything works and how to do maintenance. We are real happy we went with this company. Thanks again Jesse James!

John Willis and the restoration team were timely, professional, communicative, flexible and informative. I learned a lot about my plumbing system from the repair guys as well. (John and Jerome, snake and Jet crew) Very knowledgeable and informative. What a wild experience. Many thanks team.

Scheduled an appointment online for between 330-6. Adam showed up on time called before he got there. Gave me the options and he got to work. About halfway through price did go up a bit because somebody decided to concrete the faucets for the shower in place for some reason. And the extra labor charge was alright by me because I was about to head to the ATM to give him extra for becoming an impromptu concrete worker. Told us about the Michael & Sons Home Care plan which my wife and I plan to invest in with more home repairs coming. 10/10 highly recommend

We contacted Michael & Son in September 2023 because our basement toilet was not flushing correctly. A technician came to our residence, snaked the basement toilet, and claimed to have cleared debris from the line. We paid the $737.00 fee charged. Despite our concern that there may be a more significant issue, the technician did not further investigate and assured us that the problem was resolved. Three days after the technician's visit, our basement flooded. We immediately contacted Michael & Son, and they asked if we needed mitigation, and we affirmatively replied. We believe that Michael & Son provided this "mitigation" service because the flood occurred a few days after the technician was sent to our residence. At that time, we requested another service technician to assess the problem. That technician determined that the (outside) Clean Out was backed up and suggested that we contact our local government. Our local government also determined that the cleanout was backed up, and a drain cleanout was performed. Michael & Son acknowledged it had been determined that the plumbing problem was an off-site issue and refunded us the $737.00 fee. A short time later, we received a $4,426.00 invoice from Michael & Son for mitigation services. We disputed the charge because the 1st technician misdiagnosed the issue, leading to our basement flooding and over $23,000.00 in water damage. We maintain that our basement would not have flooded if Michael & Son had correctly diagnosed the initial problem. Michael & Son accepted no responsibility for the problem their technician created and perpetuated through misdiagnosis. We did not pay the invoice at that time. However, more than a year later (November '24), we received another $4,426.00 invoice. Ultimately, we paid the full invoice. Michael & Son acknowledged the misdiagnosis by refunding the initial $737.00 fee, and we have a voicemail receipt that the problem was an "off-site" rather than inside problem. We may choose to litigate this matter at a future date within the statute of limitations.

I've used Michael & Son Services for years for both my Property Management Company and my personal home, and have always been impressed with their very fair pricing and the quality of their work, but I don't know what's happened since the last time I used them, Their hourly rate is ridiculous! They charged $325 an hour for a simple fix yesterday. A new shower cartridge which should've been about 230 all-in cost me $538. I will not be calling them again unfortunately. They used to be the only fair Plumber out there and it sounds like they may have been bought out and joined the ranks of the other greedy plumbing companies. That used to be the only reason they stood out from their competition.

Bought 1953 rancher in Catonsville in November. Moved in dec 15 OMG Dec 16 can you image having to call BG&E because you smell a strange odor. They arrive saying yup there's 4 gas leaks you've gotta leave and we are shutting down the gas. Can you believe the house didn't blow up??? To top off the entire family is coming to your new house for christmas!!! In comes Michaels Plumbing, Mike Coleman the tech. First glance only a few leaks we can fix. Now it's Thursday a week before the 25th. Inspector can't come till Monday. Monday arrives gas line fails to hold air pressure. Mike comes back. Now what. Up the attic we go. There are leaks at every coupling, seal and bend in gas line. Replacing entire line. No heat for Christmas. Friday 26th Mike arrives works thru Saturday by 5pm the lines replaced. Pressure is holding at 20 psi. Called left message get an inspector out immediately. Inspector arrives Tuesday 30th 11ish. Passes. Mike is there to meet Inspector Tom. Mike messages I'll be back in morning to hook everything up and get gas up again. Later today 12/30 he messages I'm leaving supply and heading to your house to finish now. Lining up Inspector to come back tomorrow morning. Lines all hooked up. Heat on Hot water on!! Gas holding pressure zero leaks!!! Did we have heat on Christmas, no. Do we have a home that didn't blow up, YES!!! Do we have heat for 2026 you betcha!!! Its truly a blessing that we don't smoke, light matches or have candles in our home. Christmas would have been much different. Mike was awesome. He didn't have to come back today, he did!!! Did I flip out on the 21st, you bet I did. No heat, failed inspection, holiday 3 days away. We had to go to my brother's house. I slept on twin bed with husband 4 nights and we didn't divorce over that!!! I deserve a medal!! How can you stay angry, we are all alive. 2 extra holidays shut things down. All issues where out of everyone's hands. We managed. We got together. We had a lovely meal. Michaels and Mike C. Came through and got us heat. It took a bit, no one's fault, just life. We are all alive. House intact. Lives intact. Thank you Michael's and Son and especially Mike Coleman. You went above and beyond. Thank you from our entire family, close and far. We wouldn't be here today without your help.

I was asked to provide feedback on my recent service experience. For my original appointment, I was assigned two technicians to come out. The first technician arrived and began working on his portion of the job. However, when the second technician arrived, he was sent away by the first technician, who stated he was not needed. I was later told by the first technician that the second technician was, in fact, needed, which contributed to delays in resolving the issue. Additionally, after the first technician left—after his chain became stuck in the pipe—there were three new leaks in my home. These leaks were not present prior to the visit and were very concerning. This situation ultimately resulted in additional work needing to be done to address the new problems. After the second technician was sent away, I was rescheduled for later that same evening. When I followed up, I was informed that the technician was running behind, causing additional delays. At this point it was almost 7pm at night. I was then assured that I would be the first appointment the following day to have the issue resolved. However, when my scheduled window passed and I called for an update, I was informed that the assigned technician was still on site and was running behind and that someone else would need to be sent instead. This contradicted what I had previously been told. I want to note that I had no issues with the technician who ultimately came out and resolved the issue. They were professional, efficient, and addressed the issue appropriately. While I do appreciate the efforts of the final technician who resolved the issue, my overall experience was negatively impacted by miscommunication, repeated delays, and the fact that the initial service resulted in additional problems that were not present before the visit. Improving communication, coordination between technicians, and overall service quality would greatly enhance the customer experience.

Adam did a good job replacing my hot water heater. He was helpful and polite. I was a little concerned when the hot water line was run immediately after the installation because a lot of red brown water came out at first. Adam told me this was normal clearing of the pipe line. I pointed out that the pipe line going from and to the heater was all pvc and the only metal bits were the parts he installed. So that concerned me that the rusty water originated from the new heater because my internal pipes are all pvc and therefore can't rust! Also we had some discussion on the warranty validity due to my house being on well water. He suggested I have my water tested And I told him I had already done that and a calcite water filter was installed some years before to neutralize the pH level which was identified as a potential issue caused by the high iron content in the rocks in this area which causes a higher acidity level in well water and calcite (limestone) neutralizes this. He still made the comment on the job notes which concerns me wrt the 10 year warranty validity due to his comments. The previous 2 hot water heaters did not make the full warranty period. I hope Michael and Son will honor the warranty. The replacement wasn't cheap! Since fitting the water neutralizer more than 15 years ago none of my other fittings and appliances have suffered and failure.

We scheduled them for routine hvac maintenance and when they were there they installed a water leak detection switch. Once they left the heat stopped working and the unit was only blowing cold air. This is in the middle of February. I called to have them come back out to fix, they offered me an appt 2 days later. I asked them to dispatch the 'emergency' team to be able to fix it in a reasonable amt of time. They agreed, window of arrival 6-12am. It was 11pm and we hadn't heard anything so I called and they said they would not send someone out because they didn't have a credit card on file. They never told me this when I booked them 5 hours prior. The call when I booked them was about 30-45 minutes long trying to get them to come out. They offered my an appt to fix the situation 2 days later, refused to book me again for the more urgent service, said they would escalate to their manager but it would take 48-72 hours to respond. It's been more than 72 hours and no response. We had to call another company which confirmed it was an error on their part for the reason the hvac wasn't working. So essentially got double charged. Everyone makes mistakes but the recovery service was awful and left us without heat in freezing temperatures and no efforts to remedy the situation . Would not recommend based on the number of mishaps and lack of accountability

I have beem more than satisfied with every service M & S has performed in my home. Because I have the home warranty contract, i have used many different services, including plumbing, HVAC, and electric. I even purchased a new HVAC system several years back, and now my 2nd story bedroom stays nice and cool - which is almost unheard of in a 45 year old townhouse. The technicians are always friendly, knowledgeable, and on time for our appointments. When theyre on the way, i get a text with their name abd a picture of them so i know who to expect.. On several occasions they've given me a pretty nice discount too (usually when i have all services completed at once vs having one thing done and getting estimates for others). i have never had to call them back to fix something that they worked on previously because they fix it right the first time. And all their work is guaranteed A few friends have said they think i am being charged more and should try other than service companies... ? Not even sure that's true?? But my response usually includes something about my home being my most valuable asset, and that - as a general rule - we get what we pay for. To me, Michael and Sons' reliability and professionalism make it worth every penny... and the peace of mind that comes from knowing my home is in good hands is absolutely priceless!

AVOID Michael & Sons (M&S) After more than 20 years as a loyal customer, this has been one of the most mentally and financially stressful experiences. M&S performed defective work, failed county inspection, and did nothing to rectify their faulty, malfunctioning work. In July 2025, a leak in my basement ceiling led their restoration team to open the drywall and discover a drain pipe installed with the slope inverted--meaning water literally had to flow upward to drain. Their own technicians confirmed it was installed incorrectly. When I reviewed my records, I found that Michael & Son installed this plumbing during my prior basement remodel. I also located the Fairfax County inspection report rejecting the work at the time and requiring the drain lines be reworked due to improper slope. (but clearly M&S didn't). Because this defect was never corrected, our basement suffered water damage and mold contamination. Despite providing the contract, inspection report, and documentation, the company has refused to take responsibility. After months of unanswered emails, shifting explanations, and no resolution, I've had to take legal action; a huge expense on top of what I've already paid M&S. Extremely disappointing from a company that markets itself as family oriented and quality workmanship.

Company-centric, not customer-centric customer service. I scheduled a furnace inspection online for my mom's house in Baltimore with this company, whom my mom had used for several years. We were given a service appointment between noon and 6 PM on a particular date. When I noticed that it was a 6 hour service window, I called their customer service WELL before the appointment date and explained very politely to the customer service agent that I had to drive down from Pennsylvania, and asked if there was any way we could set up the technician's run for the day so that we were closer to the 12 PM side of the window. I didn't want to have to make a two hour drive home starting after 6pm if the appointment ran on the late side of the window. I was given the standard unhelpful customer service answer of, "Nothing I can do". We canceled our appointment and took our business to another HVAC company that COULD accommodate our needs. Your unsympathetic customer service agent lost you a customer.

Jalen Gorham, the HVAC technician, was professional, courteous and helpful. He fully explained his actions, asked if I had any questions. He was pleasant to talk to. In and out in less than an hour! Thank you. I also had a plumbing inspection done by Elijah Hawkins. He was extremely knowledgeable on all things plumbing! He was very patient and educational to myself and my wife. He explained how things work and pointed out areas that we should be watchful for. There were no questions that he couldn't answer. He taught us about water PSI levels, anode rods, water heater flushes, expansion tanks, etc. Of course, I had to use ChatGPT to confirm what he told us: he was 100% spot on! He replaced a pressure reducing valve. We had no idea what that was until he explained in detail what it does and how it functions. Now, all of our faucets and showers are steady stream! No more variations! Thank you!

I'm just a bit annoyed with the service today. I requested service to replace a bathtub faucet fixture. Unfortunately, the type of fixture I ordered was not going to fit. That is not my complaint... the technician arrived and attempted to install the fixture (cutting my existing pipes in the process). He then left first for supplies and later to go solder the new fixture without success. My issue is that he left for well over 2 hours. I thought he had returned to the area office. After over 2 hours , I called the dispatcher only to find he was outside my condo building the entire time. It would have been helpful to receive a status update of the attempted installation. Instead, I was waiting thinking that he was not going to return. Communication to the client is important. The day off from work has been wasted. Furthermore, at this time my faucet has been severed and the tub not useable.

I wouldn't recommend Michael and Sons to anyone, for anything. The repairman was in my home for 10 minutes on Wednesday (video). He determined that I needed a part and left. When I didn't hear from anyone after four hours, I went to the office. Only to be encountered by an associate that shouldn't be working with humans. She told me that it would take 5 to 7 business days to get the part. That she would call me on Friday to let me know when it would be in. Friday came and went, no call. I call the them, only to be connected to a call center in Richmond, VA. They told me they have no way of contacting anyone in Maryland. I explained that, the weather is projected to get bad and that my pipes might burst. She insisted that there was burning she could do. Michael and Sons is supposed to be a 24/7 operation. No they're not. They are unprofessional, unreliable and totally disappointing.