Greer Plumbing & Water Heater Repair
Plumber · Aberdeen, MD · Open 24 hours per Google listing
Our verdict
457-review shop strong on toilet installs (12 mentions) and weekend calls, but two recent reviews flag billing opacity and office unprofessionalism.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend emergency response — a Saturday-evening toilet backup was augered and cleared on the spot
1 cited review
“We got the pleasure of meeting Justin on a Saturday evening when our toilet was backing up and thank God because he was the man for the job, came straight in with the auger and got our toilet unclogged!”
Toilet installs done quickly with thorough cleanup (12 toilet-repair mentions, themeCounts.workmanship=12)
1 cited review
“Wyatt was efficient and installed the new toilet quickly. Appreciated he cleaned up thoroughly.”
Techs explain cause and estimate before working; one shower fix came at no charge
Cited in 2 of the 99 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer reports a no-show with zero communication after a 5-hour wait, plus a $375 bill for a clog that wasn't fixed
“They cancelled on the day of after advising a text would be there. We waited for almost 5 hours with zero communication. Keep in mind they sent me a $375 bill which I would pay, if the issue was corrected.”
Flat-rate billing with no itemized breakdown frustrated an 11-year repeat customer
“Despite requesting it, I was never provided a clear itemized explanation of the charges. I understand that the company uses flat rate pricing, but flat rates are still based on labor and parts and customers should be able to receive that information when asked.”
Office-staff professionalism cited as a weak point in two recent low-star reviews
“They cancelled on the day of after advising a text would be there. We waited for almost 5 hours with zero communication. Keep in mind they sent me a $375 bill which I would pay, if the issue was corrected.”
1 more cited review
“Despite requesting it, I was never provided a clear itemized explanation of the charges. I understand that the company uses flat rate pricing, but flat rates are still based on labor and parts and customers should be able to receive that information when asked.”
Keep it in proportion: these concerns are cited in 2 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I’ve used Greer Water Works for multiple jobs over the past 11 years and have referred them to multiple people without hesitation. However, my recent experience was extremely disappointing. Despite requesting it, I was never provided a clear itemized explanation of the charges. I understand that the company uses flat rate pricing, but flat rates are still based on labor and parts and customers should be able to …”
“Horrible service. Came out to repair a toilet clog, which was not repaired. When I called them back to come back to fix it, they scheduled an appointment. They cancelled on the day of after advising a text would be there. We waited for almost 5 hours with zero communication. Keep in mind they sent me a $375 bill which I would pay, if the issue was corrected. Someone named Sean who refused to give me his last name, …”
Positive
“Brian from Greer Water Works came out to check on a shower that was not functioning properly. It was not clear whether his company or another contractor was responsible for correcting the issue. He corrected the problem and didn’t charge us. I would recommend them. H. Heyman”
“Greer waterworks was well represented by Dave, their very proficient plumber. He clearly explained the cause of the plumbing problem as well as giving explanation to the repair needed. Then he offered the estimate and terms. Once I accepted, he completed the job. Voila! Thank you Dave!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Should you hire Greer Plumbing & Water Heater Repair?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Greer Plumbing & Water Heater Repair?
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Find plumbers near you
Greer Plumbing & Water Heater Repairisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arnold · Baltimore · Annapolis Junction · Edgewater