Heidler Inc
Plumber · Arnold, MD
Our verdict
4.8 stars across 623 reviews; 4 of 5 analyzed are 5-star with professional in 3 of 5 and workmanship in 2 of 5 — 1 review flags a redo on water line installation, and expensive theme appears once alongside slow_response.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Arnold, MD · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician honesty on scope: recommended cheaper snaking over hydrojet when it would solve the problem, cutting cost roughly in half
1 cited review
“even though the original quote was for a hydrojet service, he said confidently that a proper snaking would solve the problem — and it did, for about half the cost. The water now flows perfectly with no backing up.”
Detailed diagnostic communication: technician explained root cause at each investigation step, showed physical evidence of breakage before proceeding
1 cited review
“Phillip was excellent and explained everything thoroughly... at each step of investigating the issue, Phillip explained what was going on and what would happen next. He showed me where things were broken, why they broke, and what that meant.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Expensive theme flagged in 1 of 5 reviews; slow_response in 1 of 5 — small sample but pattern worth monitoring at 623 total reviews
“even though the original quote was for a hydrojet service, he said confidently that a proper snaking would solve the problem — and it did, for about half the cost. The water now flows perfectly with no backing up.”
Water line installation required a second visit to correct errors; owner called to resolve but initial job was not done right
“Edit 2: Changed rating to 4 stars. Heilder corrected all the issues from their initial water line installation. The work this time around was done correctly and there are no issues. It is unfortunate that they had to come out a second time to complete the job.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Edit 2: Changed rating to 4 stars. Heilder corrected all the issues from their initial water line installation. The work this time around was done correctly and there are no issues. It is unfortunate that they had to come out a second time to complete the job. The last four pictures of this post show the completed work. Edit 1: Company owner called me this morning to come up with a resolution. It was a very …”
“Heidler takes careof the plumbing and fireplace maintenance at our home. Their service and their staff are 150%…professional, , prompt and pleasant. They always have provided me with the highest quality and the greatest reliability. I actually use them as my standard when evaluating other vendors for other types of services. They have to meet my Heidler criteria to work for me. I recommend Heidler with no …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 623 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Heidler Inc?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Heidler Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.