Chesapeake Plumbing, Inc
Plumber · Pasadena, MD
Our verdict
4.8★ across 295 reviews (100 analyzed); 91 five-star, 6 one-star. Fast response and same-day service dominate (themeCounts: fast_response=28, professional=48). BBB A+ accredited. Tech David cited by name in 6+ reviews for water heater and emergency work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day tankless water heater quote and installation cited in 1 of 100 reviews; Saturday emergency supply-line repair completed within 2 hours of call (UOdC9qGw0DxmWocxfSou, DPOpQrz3dKWeMcuV26cG).
1 cited review
“This was on a Saturday. I called the Emergency line. Within 2 hrs David arrived and evaluated what needed to be done and completed the job.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
themeCounts.fast_response=28 out of 100 analyzed reviews; quick diagnosis and repair of sewage-backed-into-basement issue same visit (hzYk6mzxLzt8yzGwmkSh).
Cited in 2 of the 100 reviews we analyzed.
Tech David noted for patient Q&A, clear explanations, protective tarps during water heater removal — cited in 2 separate reviews (kTq4I2kYVNjdtFZ23aKC, xZthdlkKh2wxpJtqPigx).
2 cited reviews
“The one outstanding aspect of David was his ability to communicate well. He patiently answered all my questions and even explained in detail.”
“David took extra care to lay down a tarp so that our floors wouldn't get dirty during the removal of the old hot water heater and the installation of the new one. The installation went seamlessly.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 Yelp review (2015) describes completed drainage work immediately causing basement flooding and owner refusing to discuss or refund — workmanship and accountability concern on larger projects (4EAtUNwvG73kggRLzDHU).
“The work was not completed as agreed to. The work performed to divert water away from our home backed up a couple of weeks later and resulted in all rain water diverting into our basement.”
5 slow_response mentions in 100 reviews; 2 unprofessional mentions. A 2015 Yelp reviewer documents a drainage job that flooded the basement and owner refused to acknowledge fault or refund (4EAtUNwvG73kggRLzDHU).
“The work was not completed as agreed to. The work performed to divert water away from our home backed up a couple of weeks later and resulted in all rain water diverting into our basement.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If there was a way to title of my review, I would call it: " The robbery in in the daylight or the laziest plumber we ever hired" Never wrote any reviews. But this was such a bad experience that I would like other people in my area to be aware. We decided to use them since they are local company in Pasadena and we live in the area. I placed work order for the day after Thanksgiving for plumber to come out and …”
“I called three plumbers to quote replacing all the piping in our home for 3 baths and a kitchen. I hired Chesapeake Plumbing because of the owner seemed to be knowledgeable and they had office staff with some tenure. I figured you don't get to be a sustainable business without quality field work. Today I paid them to leave for the last time. They left the jobsite (our home) filthy during the work. They didn't …”
“I contracted with Chesapeake Plumbing to divert rain water away from our home and to repair a French drain. The work was not completed as agreed to. The work performed to divert water away from our home backed up a couple of weeks later and resulted in all rain water diverting into our basement. Also, the French drain works worse now. When reporting the issues to the owner I found him very rude. I asked for a refund …”
Positive
“Chesapeake Plumbing did an outstanding job replacing my water heater. They were prompt, knowledgeable, and very professional. The installation went extremely smooth, and they took time to explain everything clearly. Great experience from start to finish. Highly recommend!”
“Bought a dryer from Home Depot and they didn’t have the tools or parts to properly install my dryer. I called Chesapeake this morning and David and Jack were at my house in less than two hours. They talked me through everything that needed to be done to get my gas dryer properly installed. They were super professional and very thorough. They made sure everything was safely connected and working. I know who I’m …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-star (2015) documents owner refusing refund after faulty drainage work flooded a basement — no such accountability issue appears in Google reviews (4.8★). Possible improvement over a decade but worth noting.
Should you hire Chesapeake Plumbing, Inc?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Chesapeake Plumbing, Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Chesapeake Plumbing, Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Baltimore · Arnold · Annapolis Junction · Edgewater