Empire Plumbing and Heating LLC
Plumber · Pikesville, MD
Our verdict
5.0 stars, 89 reviews; 5 of 5 sampled reviews are 5-star; Spiro uses camera equipment to show customers live septic system footage and provides transparent estimates; on-time on every sampled visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Camera diagnostics used on-site: Spiro showed customers live footage of septic blockage location instead of guessing, documented in 1 of 5 sampled reviews
1 cited review
“He used specialized camera equipment to go inside the system and actually show us what was happening, which gave us a clear understanding of the issue instead of just guessing. He explained everything thoroughly and gave us excellent recommendations on how to prevent similar problems in the future.”
3 of 5 sampled reviews cite fast or prompt response; multiple returning customers across gas, water, and heating services confirm on-time consistency
2 cited reviews
“Excellent service at a fair price. I've used Empire a number of times for gas, water, and heating services and would not consider using another plumber. They have always been on time and prepared. Highly recommend!”
“He used specialized camera equipment to go inside the system and actually show us what was happening, which gave us a clear understanding of the issue instead of just guessing. He explained everything thoroughly and gave us excellent recommendations on how to prevent similar problems in the future.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Gas line estimate matched customer's own research — thorough scope review with confident execution; customer acknowledged value over cheaper alternatives
1 cited review
“I needed a gas line moved to accommodate a new stove at a rental unit. He was very thorough with his estimate, along with the confidence of what needed to be done. His estimate came in around the number in my head. I probably could have found someone cheaper, but I have learned the hard way, you get what you pay for.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I found Spyro with Empire plumbing through Google reviews and thankfully he lived up to the online reputation. I needed a gas line moved to accommodate a new stove at a rental unit. He was very thorough with his estimate, along with the confidence of what needed to be done. His estimate came in around the number in my head. I probably could have found someone cheaper, but I have learned the hard way, you get what …”
“Excellent service at a fair price. I’ve used Empire a number of times for gas, water, and heating services and would not consider using another plumber. They have always been on time and prepared. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 89 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Empire Plumbing and Heating LLC?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Empire Plumbing and Heating LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Empire Plumbing and Heating LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Baltimore · Pikesville · Annapolis Junction · Sparks Glencoe