Pasadena Plumbers Inc.
Plumber · Pasadena, MD
Our verdict
4.7 stars across 70 reviews; father-son team with emergency_plumbers=13 and same-day=12 mentions, but 3 expensive flags and 2 surprise_fees signals — including one $250 diagnostic charge for caulk and pressure to do unnecessary ceiling demolition.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Diagnosed and fixed a multi-week drain-pipe leak that other contractors had failed to resolve; found 2 leaks through minimal drywall cuts and added a water-line repair at no extra charge
1 cited review
“I had a stubborn drain pipe leak that other contractors were unable to fix, but Pasadena Plumbers came through! They were thorough and professional from start to finish. They made just a few holes in the dry wall and discovered two leaks in my drain pipe that I had been dealing with for weeks. The repair was done right, and my pipes are finally leak-free.”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Emergency response confirmed: arrived within the hour for a leaking water heater and replaced the unit before 1:30pm same day
1 cited review
“They arrived within the hour to assess the situation, and completed replacing the water heater before 1:30pm. The father and son team could not have been nicer or more professional. I am so glad to have found them and will be recommending them to others.”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Only company to answer the phone when customer called 5 local plumbers; fast_response theme=18 across analyzed reviews
Cited in 2 of the 87 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $250 for a diagnostic that concluded caulk was needed, then pushed unnecessary ceiling demolition — customer calls it a 'PURE RIP OFF'
“Technician came to the house and charged $250 to diagnose caulking needed for shower. At first said he was going to bring son back to tear into the ceiling to find out the problem...PURE RIP OFF!!!”
Communication breakdown on one job: started work at tenant's property without confirming with landlord after scheduling confusion, then billed despite failing to clear the clog
Cited in 1 of the 87 reviews we analyzed.
slow_response flagged in 3 reviews alongside expensive theme=3; not all jobs get the same-day urgency
“I had a stubborn drain pipe leak that other contractors were unable to fix, but Pasadena Plumbers came through! They were thorough and professional from start to finish. They made just a few holes in the dry wall and discovered two leaks in my drain pipe that I had been dealing with for weeks. The repair was done right, and my pipes are finally leak-free.”
Keep it in proportion: these concerns are cited in 3 of the 87 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible service, unprofessional, didn’t fix the issue.”
“These guys showed up in a passenger car, instead of a commercial truck/van... I should have told them to leave right then and there. After quoting me on a price, DIRECTLY before the job, they increased the price after completion (keep in mind, no extra work, nor additional time was necessary... job was completed in less than 30 mins with no additional tools). Also, they left the replaced fixtures in my backyard …”
“Choosing this Plumber was the biggest mistake of my life. If I could give them negative stars I would. We had a clogged kitchen sink we called them on a Thursday night they said they would be at our house at 10:30 Friday - they were almost 2 hours late. They attempted to snake the drain and said "it was like hitting a brick wall!" Said they would need to come back Monday and cut pieces of pipe to find the clog - I …”
Positive
“What a pleasant experience! I discovered my water heater was leaking badly earlier today and called Pasadena Plumbers. They arrived within the hour to assess the situation, and completed replacing the water heater before 1:30pm. The father and son team could not have been nicer or more professional. I am so glad to have found them and will be recommending them to others.”
“Extremely grateful to Tony and his son with Pasadena Plumbers. They immediately came out for an emergency call were informative and helpful! I’ve used them several times now and they are great about communication, pricing, knowledgeable and reliable. I wouldn’t go with anyone else!”
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The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Pasadena Plumbers Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
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