DrainPro, LLC
Plumber · Pasadena, MD
Our verdict
4.9 stars across 148 reviews with reviewConsistency 0.906; drain-specialist with sewer camera and cabling; 97.8% positive sentiment, fair_pricing=3, and fast_response=13 — one communication breakdown resolved publicly by management waiving the invoice.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Cleared sewage-pipe backups for a Baltimore apartment building where prior $950 Roto-Rooter attempt failed; identified correct problem in 20 minutes for half the cost
1 cited review
“Sean was professional knowledgeable and determined to solve our problem. He completed the task in the time frame and thus far we have had no additional backups. I would not hesitate to use them again. Worth every penny.”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
Saturday morning arrival confirmed after Friday-evening call; drained and cleared in 30 minutes — fast_response=13 across 89 analyzed reviews
1 cited review
“5 stars. They came Saturday morning after giving them a call Friday evening. Bryce and Mike got right on the problems and had it cleared within 30 minutes. Very professional and did a great job. I recommend”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
Camera + cable diagnostic included with service; techs check adjacent areas and report findings without billing extra — cited by a restaurant customer across multiple emergency calls
1 cited review
“I highly recommend Drain Pro. They are very professional and very good at what they do. From clearing a toilet to snaking and videoing a major drain line to identify and clear the blockage. They've been super responsive each time we've called for issues at our restaurants.”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Communication gap on one job: arrived without notifying customer, did work, then went 4 days without returning calls — resolved by management waiving invoice and covering restoration cost
“I had Drain Pro go out to my home after receiving a referral from another company... Fixed it for half the cost and identified the problem in 20 min. It was exactly where I thought it was. Fixed it. A clogged pipe from one toilet. Can't recommend these guys enough.”
Keep it in proportion: these concerns are cited in 1 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My kitchen sink clogged the night before a trip. My dogsitter was staying at our house and we wanted to make sure they didn't have issues, so I called DrainPro after receiving their number from several plumbers who were unable to help. I was not expecting to pay $350 for less than 15 minutes of work. I can understand that the flat rate feels good for customers who have serious issues, but this was not serious, and …”
Positive
“I work for a large Baltimore City landlord. DrainPro's prompt and honest service is the best in town! 5 out of 5! - First American Group Property Management”
“Quick appointment and great service. Reasonable pricing. Highly recommend for answers to plumbing questions. Camera and cable was fast and very helpful.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire DrainPro, LLC?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Drain and sewer work
- Sewer line repair and replacement
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own DrainPro, LLC?
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