R E Robertson Plumbing & Heating Inc
Plumber · Arnold, MD
Our verdict
4.7★ on 127 Google reviews; all 5 analyzed are 5-star — team praised for crisis-mode perseverance (stayed until Thanksgiving septic failure resolved) and water heater installs completed on tight timelines.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Crew stayed through a major septic failure the Tuesday before Thanksgiving until pipes cleared and system was operational — explicitly told the customer they were not leaving until it worked.
1 cited review
“We had a major septic failure the Tuesday before Thanksgiving with house guests. The team were there all day until they got the pipes cleared and the system working again. They told me there were not leaving until it was working even if that meant they needed to dig it up that day.”
Water heater install at Acton's Landing praised for workmanship, clean area, and technician explanation of completed work — themeCounts.workmanship=3 across 5 reviews.
2 cited reviews
“Bryce and Austin from R.E. Robertson did an outstanding job installing a brand-new hot water heater at Acton's Landing in Unit 209. Their workmanship was excellent, and they took the time to ensure everything was installed correctly and operating properly before they left. They also kept the area clean and explained what was done in a clear, helpful way.”
“Brand new first time homeowner with a few hot water questions and concerns … Phil was instrumental in getting me on the schedule in lighting fast time and JT was on site early within the assigned appointment window, quickly identified the issue, repaired the issue, and even saved me money in the process.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Phenomenal experience with R.E. Robertson! Will absolutely be a repeat customer when necessary. Brand new first time homeowner with a few hot water questions and concerns … Phil was instrumental in getting me on the schedule in lighting fast time and JT was on site early within the assigned appointment window, quickly identified the issue, repaired the issue, and even saved me money in the process. Extremely …”
“I needed work done on my HVAC system and RJ was AMAZING! He was on time exactly when he said he would be, explained the issue very clearly and answered all my questions. I ended up with a quick turnaround for the part they needed to order, and my system was up and running in 48 hours from the time I originally scheduled. Would definitely recommend to anyone local.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 127 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire R E Robertson Plumbing & Heating Inc?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own R E Robertson Plumbing & Heating Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
R E Robertson Plumbing & Heating Incisn't in one of our ranked city guides yet — the nearest covered markets are below.