Roto-Rooter Plumbing & Water Cleanup
Plumber · Aberdeen, MD · Open 24 hours per Google listing
Our verdict
Big-volume Roto-Rooter (4,085 reviews) shines on after-hours emergencies — Thanksgiving and Sunday calls resolved in under an hour — but pricing draws fire.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Annapolis Junction, MD · compare all →
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
True 24/7 emergency muscle — sewer backup at 10pm Thanksgiving and a Saturday water-heater swap both resolved within an hour of the call
1 cited review
“Needed emergency service to clear a sewer backup at 10:00pm on Thanksgiving night. Total time from first call for service to resolved issue was less than an hour. Amazing service!”
Cited in 2 of the 81 reviews we analyzed — 1 cited review not excerpted here.
Sunday main-line clog handled with no extra emergency fee charged
1 cited review
“Had a main line clog on a Sunday night. Josh came and solved the problem. He arrived earlier than expected, explained everything, and fixed the problem. They didn't charge an extra fee for the emergency call.”
Technicians repeatedly praised for explaining the job clearly and cleaning up (themeCounts.professional=41)
1 cited review
“Howard was an amazing technician. He arrived during the service window, was very courteous, and explained everything succinctly. He worked quickly, and had our garbage disposal back online within 30 minutes.”
Cited in 2 of the 81 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer quoted ~$1,000 to unclog a kitchen sink after minimal assessment, with pricing justified only as 'standard'
“say maybe they would need a long snake to unclog blah blah. Did not assess much, slapped a clipboard with a bunch of words and pricing on it saying it would cost roughly $1000 to unclog my kitchen sink”
Pricing is the recurring gripe — one reviewer quoted roughly $1,000 to unclog a kitchen sink, another called the price 'a bit high'
“say maybe they would need a long snake to unclog blah blah. Did not assess much, slapped a clipboard with a bunch of words and pricing on it saying it would cost roughly $1000 to unclog my kitchen sink”
Cited in 2 of the 81 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 81 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“called for a technician to come over to fix a clogged kitchen sink (asian guy). He asked 3-4 questions max (if its clogged from upstairs level or around the house or only the sink), asked how old the house was, and say maybe they would need a long snake to unclog blah blah. Did not assess much, slapped a clipboard with a bunch of words and pricing on it saying it would cost roughly $1000 to unclog my kitchen sink, I …”
“I don’t know why i their webste they have 5 starts review, they must be fake. Im a real customer with a real review. I called this company to come and check my kitchen drain pipes which I already knew pipes were clogged. The technician put a snake down the pipe and after 30 minutes she told me that she couldn’t get the snake pass 15 feet.She told me that probably my pipes were collapsed. She charged me $860 for only …”
“Top 10 Best Sewer cleaners in Aberdeen, MDAngie's Listhttps://www.angi.com › ... › Sewer Cleaners in MDAngie's ListWhen you need an emergency plumber or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, ...”
Positive
“Zauza Dochung was the technician that came out and fixed the reported link. He showed up with a smile and a good since of humor. He assessed the issue and was able to fix it without an issue. He was very patient and able to walk me through the issue and the way he was going to fix it. Thank you Mr. Dochung for getting the job done and for your hard work.”
“Vincent is very professional, knowledgeable and patient. He took the time to explain everything he was doing to repair my mother's drain and assured her he would come back if she had an issue”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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Nearby: Pikesville · Baltimore · Annapolis Junction · Sparks Glencoe