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The 15 plumbers serving Sterling Heights, ranked.

We read 280 reviews across Google, Yelp and BBB for the 57 plumbers serving Sterling Heights — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. 29 of the 57 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Sterling Heights's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.8, and when everyone has five stars, the stars stop helping. 35 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 30 of the 57 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Thornton & Grooms alone carries 15,963 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown Sterling HeightsHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Sterling Heights

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Thornton & Grooms

We'd call someone else first
4.9 (15,963 Google reviews) 18.9 mi from downtown Sterling HeightsNot a 24/7 shop

Lightning-fast response with skilled technicians, but customer service on billing disputes is contentious—expect premium pricing and scrutinize membership terms.

Rating mix — of the 5 reviews we analyzed15,963 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 15,963 reviews so far. Treat this as a first read.

Why we're cautious

  • High variance in dimension scores (35) with pricing fairness notably low (60/100) despite strong overall Google rating; suggests selective billing or membership system complaints masked by positive field service reviews (1 of 5 reviews)
  • Membership billing practices create friction; customer reported aggressive upselling threats and confusing monthly vs. annual cancellation policies despite stated 'cancel anytime' option (1 of 5 reviews)
  • Customer service team communication is poor during disputes; reviewer described interaction as 'very rude' when resolving membership cancellation (1 of 5 reviews)

To be fair

  • Exceptional responsiveness and same-day scheduling; one reviewer received service the same day they called during business hours (cited in 1 of 5 reviews)
  • Technicians demonstrate strong diagnostic skills and go above and beyond scope of work; 3 of 5 reviews specifically praise thorough troubleshooting and extra effort (cited in 3 of 5 reviews)
  • Transparent pricing upfront and ethical billing practices; technician waived $99 service fee when work didn't resolve the issue (cited in 1 of 5 reviews)
What reviewers praise
Randy did an amazing job fixing our plumbing issue. He went above and beyond to properly root cause the issue and fix it. He patiently listened to our concerns and addressed them properly. He did such a great job that from now on, anytime I have a plumbing …
Amir Ranjbar · ★★★★★ · Google · May 2026
The most critical take we found
I was a care club member for a whole year and it was a part of a service that I received with discount if I was a member. I did not use any of the yearly included checks that year. Then couple years later I realized there is also a monthly membership, I paid …
Mojtaba Bahrami · · Google · Mar 2026

We read 5 of 15,963 reviews · newest from May 2026

2

Cregger Plumbing, Heating, Cooling & Electrical

We'd call someone else first24/7 per Google listing
4.9 (6,864 Google reviews) 7.4 mi from downtown Sterling Heights

Gets to your emergency fast and does quality work, but charges nearly double what competitors do and aggressively upsells expensive services.

Rating mix — of the 5 reviews we analyzed6,864 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 6,864 reviews so far. Treat this as a first read.

Why we're cautious

  • Trust concerns around pricing transparency—one of five reviews explicitly states low faith in quotes and recommendations due to perceived overcharging and aggressive upselling (1 of 5 reviews)
  • Pricing significantly above market—one long-term customer reports prices nearly double those of competing local licensed plumbers and switched providers (1 of 5 reviews)
  • Aggressive upselling of unrequested services—customer reports unsolicited quotes for expensive work (thousands of dollars, including one quote over $12k) sent via text and email (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness—multiple reviewers report same-day service or arrival within an hour during business hours (cited in 2 of 5 reviews)
  • High-quality workmanship—4 of 5 reviewers explicitly praise the quality of repairs and replacements (cited in 3 of 5 reviews)
  • Strong customer service recovery—company proactively reached out to address a dissatisfied customer and restored their confidence (cited in 1 of 5 reviews)
What reviewers praise
Loved working with this company! As a first-time homeowner, I was completely unprepared when my furnace stopped working and had no idea what to do next. Desmon was at my house within an hour, quickly diagnosed the issue, and had everything up and running in …
Chelcie Williams · ★★★★★ · Google · Jun 2026
The most critical take we found
Cregger was our go-to plumber for many years until recently. We’ve noticed that while the quality of their work is fine, their prices are outrageous - nearly double what other locally owned licensed plumbers charge. Additionally, they send text and emails …
Mipharm girl · · Google · Feb 2026

We read 5 of 6,864 reviews · newest from Jun 2026

3

Levine & Sons Plumbing, Heating & AC

We'd call someone else first24/7 per Google listing
4.8 (5,586 Google reviews) 12.7 mi from downtown Sterling Heights

Dispatches technicians hours earlier than promised and executes major jobs flawlessly, with crews that stay cheerful through 8-hour installations.

Rating mix — of the 5 reviews we analyzed5,586 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 5,586 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness to emergencies—technician offered to arrive several hours earlier than scheduled on coldest day of year (cited in 1 of 5 reviews)
  • All 5 reviewers consistently praise knowledgeable, professional technicians by name (Frankie, Chaim, Jerry, Aaron, Jay, Rudy, Jeff, Zach) (cited in 4 of 5 reviews)
  • Seamless handoffs between diagnostic, estimation, and installation phases with clear communication at each step (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Frankie was amazing! He was knowledgeable, professional, and worked quickly to identify and fix the issue. I am extremely happy with the results and the outstanding service I received. I won’t go anywhere else for plumbing services—Levine & Sons has earned a …
Sarah Braunstein · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 5,586 reviews · newest from Jun 2026

4

Kotz Heating, Cooling and Plumbing

We'd call someone else first24/7 per Google listing
4.9 (5,194 Google reviews) 18.0 mi from downtown Sterling Heights

Excellent workmanship and responsiveness with standout technicians, but one catastrophic misdiagnosis created a safety hazard and pricing fairness is inconsistent.

Rating mix — of the 5 reviews we analyzed5,194 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 5,194 reviews so far. Treat this as a first read.

Why we're cautious

  • Dangerous misdiagnosis in safety-critical scenario: 1 review describes wrong diagnosis of water line issue next to furnace, missed hissing noise from furnace, which led to electrical fire hazard requiring fire department intervention. Water was dripping onto furnace power outlet causing smoke. (1 of 5 reviews)
  • Pricing fairness concerns: 1 review reports $169 diagnostic charge with refusal to return at no charge for a misdiagnosis, and threat of same/higher charges on return visit. (1 of 5 reviews)
  • Poor customer service recovery: When contacted after service failure, 1 review documents dismissive tone, staff talking over customer, and refusal to escalate to owner despite safety issue. (1 of 5 reviews)

To be fair

  • Skilled technicians who exceed expectations: 3 of 5 reviews specifically praise individual techs (Chase, Molly, Christian) for going above and beyond, solving complex problems, and providing helpful recommendations. (cited in 3 of 5 reviews)
  • Professional and courteous communication: 2 reviews highlight consistent professionalism and knowledgeable advice without pressure for unnecessary services. (cited in 2 of 5 reviews)
  • Handles difficult conditions and scope changes smoothly: 1 review documents tech adapting to poor work access and successfully expanding the job scope without resistance. (cited in 1 of 5 reviews)
What reviewers praise
Kotz delivered what was asked for and more. Original request was for one ball valve to replace an old turning valve and outdoor spigot replacement. After arriving the wife and I decided to do both spigots and tech was able to take care of both with no issue. …
George Barber · ★★★★★ · Google · Jun 2026
The most critical take we found
I never thought I’d have to write a negative review for a company, but I truly feel that people in Waterford should be aware of the kind of customer service they may receive from Kotz. Do not call this company. I had what should have been a very simple …
Luciana Guidini · · Google · Feb 2026

We read 5 of 5,194 reviews · newest from Jun 2026

5

Motor City Plumbing and Drain

We'd call someone else first
4.9 (2,900 Google reviews) 8.1 mi from downtown Sterling HeightsNot a 24/7 shop

Fast, skilled technicians who nail the job first time and answer questions thoroughly—no surprise bills or delays.

Rating mix — of the 5 reviews we analyzed2,900 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,900 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise speed and efficiency; technicians complete work quickly without complications (cited in 2 of 5 reviews)
  • Consistent workmanship quality across all reviews; customers report clean installations and lasting results (cited in 2 of 5 reviews)
  • Pricing fairness explicitly mentioned by 2 reviewers, including one long-time real estate professional noting rates are honest and match scope of work (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
John P was fantastic, First time using this his company! I was very impressed with the customer service provided and the reasonable rates given. I have been in the real estate business a long time and many contractors have doubled and tripled their prices …
Angel Holbrook (The Holbrook Team) · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,900 reviews · newest from Jun 2026

6

Universal Plumbing and Sewer

We'd call someone else first24/7 per Google listing
4.9 (2,695 Google reviews) 8.9 mi from downtown Sterling Heights

Arrives on time and fixes the problem right the first time, but expect to pay premium rates ($465+ for standard jobs).

Rating mix — of the 5 reviews we analyzed2,695 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,695 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness and punctuality—all 5 reviews mention on-time arrival and rapid job completion, with one reviewer praising exact arrival time on a water line repair. (cited in 5 of 5 reviews)
  • Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began. (cited in 4 of 5 reviews)
  • Comprehensive repairs—handles complex jobs that competitors refuse; one reviewer noted Universal was the only company willing to complete all necessary repairs on an improperly installed sink. (cited in 1 of 5 reviews)

What reviewers complain about

  • Pricing skews high—one property manager explicitly noted wishing the price was lower on a $465 clog-clearing job, though acknowledged satisfaction with the result. (1 of 5 reviews)
What reviewers praise
We highly recommend Universal. Our under mount sink sagged after removing our original faucet. It was clear the original install was done improperly. Universal was the only company that would complete ALL necessary repairs. We have a 7 yr old Toll built …
T H · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,695 reviews · newest from Jun 2026

7

Edwards Plumbing & Heating

We'd call someone else first24/7 per Google listing
4.7 (2,535 Google reviews) 13.7 mi from downtown Sterling Heights

Skilled technicians with strong communication and workmanship, but a major $9,800 sewer line project went incomplete with the company unresponsive to complaints.

Rating mix — of the 5 reviews we analyzed2,535 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 2,535 reviews so far. Treat this as a first read.

Why we're cautious

  • Major scope-of-work discrepancy on large project. A $9,800 sewer line replacement was billed as complete to the sidewalk but left original clay pipe in place several feet before the sidewalk, discovered 4 years later during unrelated work. (1 of 5 reviews)
  • Pricing fairness concerns. One $9,800 sewer line project was invoiced as extending to the sidewalk but actually terminated several feet short, requiring a costly second excavation by another contractor. (1 of 5 reviews)
  • Poor complaint resolution and unresponsiveness. When presented with photographic evidence and written demands (via email and certified mail) about incomplete work, Edwards Plumbing did not respond. (1 of 5 reviews)

To be fair

  • Technicians excel at communication and keeping customers informed. 3 reviewers explicitly mention technicians explaining work, providing updates, and walking through solutions. (cited in 3 of 5 reviews)
  • High-quality craftsmanship on complex projects. Reviewers praise attention to detail on major work including trenching, drainage, and sewer line installation. (cited in 2 of 5 reviews)
  • Repeat customer satisfaction. At least 2 reviewers mention returning to Edwards or have used them multiple times with consistent positive experiences. (cited in 2 of 5 reviews)
What reviewers praise
Malcolm is an exceptional individual. He has a thorough knowledge of the Plumbing business from the simplest drain repair to the major drain lines from the house to the street. He is a trustworthy individual. He’s polite and will constantly keep you in the …
Ken Morrocco · ★★★★★ · Google · May 2026
The most critical take we found
I hired Edwards Plumbing & Heating in 2021 to replace my sewer line from my house to the sidewalk. I was invoiced and paid $9,800 for this work, with the understanding that the full run to the sidewalk had been replaced. Edwards Plumbing excavated to the …
Steve Kopera · · Google · Jan 2026

We read 5 of 2,535 reviews · newest from May 2026

8

WaterWork Plumbing

We'd call someone else first
4.7 (2,261 Google reviews) 8.1 mi from downtown Sterling HeightsNot a 24/7 shop

Fast, professional crew with strong track record, but one major customer reported incomplete drain repairs and recurring issues after $5000+ in work.

Rating mix — of the 5 reviews we analyzed2,261 total on Google
54
40
30
21
10

Small sample — we've analyzed only 5 of 2,261 reviews so far. Treat this as a first read.

Why we're cautious

  • Potential pattern of incomplete diagnostics: customer reports technician unable to identify root cause of repeated clogs in same location after major repair, offered band-aid solutions (1-ply toilet paper, water alarm) instead of fixing underlying issue. (1 of 5 reviews)
  • Major drain repair complaint: customer paid $5000+ for sewer line clearing, received incomplete video documentation (only one of two access points), and line continued backing up within 2 weeks despite claiming repair was complete. (1 of 5 reviews)

To be fair

  • Consistently fast and reliable response: 4 of 5 reviews praise timeliness, professionalism, and keeping commitments; one repeat customer uses them exclusively and refers family. (cited in 4 of 5 reviews)
  • Willing to offer cost-saving alternatives: technician proposed cheaper solution instead of expensive standard fix, saving customer significant money. (cited in 1 of 5 reviews)
  • High Google rating (4.7/5 across 2261 reviews) with strong sample of detailed positive feedback. (cited in 4 of 5 reviews)
What reviewers praise
Patrick was on time and presented professionally. He was polite and communicated clearly answering all my questions. He worked efficiently. It was clear that there was an obvious, expensive fix available, but he offered an alternative explaining that IF it …
James Joseph · ★★★★★ · Google · Jun 2026
The most critical take we found
They've been paid over $5000 in the past month to "clear the drain line from sewer to street" and a sent a video that was falsely showing a clear line which only included video from one of the two access points to sewer drain in my basement. Called out for …
monica dickow · ★★ · Google · Dec 2025

We read 5 of 2,261 reviews · newest from Jun 2026

9

Carter's Plumbing, Heating & Cooling of Bloomfield Hills

We'd call someone else first24/7 per Google listing
4.9 (2,055 Google reviews) 10.2 mi from downtown Sterling Heights

Gets crews out same-day or within hours with skilled technicians who explain the work clearly—exactly what you need at 2am, though expect premium pricing for emergency calls.

Rating mix — of the 5 reviews we analyzed2,055 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,055 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional same-day and rapid response: 4 of 5 reviews explicitly mention same-day service or arrival within hours of the call (cited in 4 of 5 reviews)
  • Technicians provide transparent pricing and options: multiple reviews highlight multi-quote approach and clear explanation of cost differences (cited in 2 of 5 reviews)
  • Consistently professional workmanship and clean job sites: 5 of 5 reviews mention professionalism, tidiness, or quality execution (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Austin and Aiden exceeded my expectations!! They came out in a days notice to investigate and issue with my hot water heater. Upon determining it needed to be replaced, Austin provided me with 3 quotes to choose from and explained the differences. Once I …
Nicky Cox · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,055 reviews · newest from Mar 2026

10

Nelson Bros. Sewer & Plumbing

We'd call someone else first24/7 per Google listing
4.8 (1,626 Google reviews) 6.0 mi from downtown Sterling Heights

Highly inconsistent service quality with same-day emergency response capability, but significant risks around pricing transparency, aggressive staff behavior, and follow-up accountability.

Rating mix — of the 5 reviews we analyzed1,626 total on Google
53
40
30
20
12

Small sample — we've analyzed only 5 of 1,626 reviews so far. Treat this as a first read.

Why we're cautious

  • 2 of 5 reviews report aggressive, dismissive communication from management (Rick) when responding to complaints, including yelling during follow-up calls (2 of 5 reviews)
  • High variance in service quality (39 points) and tone—same company generates both 5-star 'wonderful' experiences and 1-star accounts of unprofessional behavior and damage (2 of 5 reviews)
  • Customer disputes over billing result in non-response rather than resolution; company prefers responding to online reviews over calling customers back (1 of 5 reviews)

To be fair

  • Fast emergency response and willingness to return same-day for follow-up work (cited in 2 of 5 reviews)
  • Individual technicians (Jeremy, Kane, Mitch, Brendan) consistently praised for professionalism and thoroughness on complex jobs (cited in 3 of 5 reviews)
  • Capable of handling major work like sewer line replacement and multi-drain jobs (cited in 2 of 5 reviews)
What reviewers praise
Very nice. Fast response. Jeremy is wonderful and so helpful. They have done so much work for us on the past. New sewer line. Back up sump pump and more. Sink installation.
deana vander · ★★★★★ · Google · Jan 2026
The most critical take we found
I want to start this off with saying the second guy that came out was fantastic Kane was lovely if he ever starts his own business I’d support him! Everyone else was awful. I had high praise from this company by someone I know. Rick was really aggressive and …
Bog Boy · · Google · May 2026

We read 5 of 1,626 reviews · newest from May 2026

11

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.5 (1,612 Google reviews) 19.9 mi from downtown Sterling Heights

Excellent emergency response and workmanship from field techs, but communication breakdowns and pricing concerns create unpredictable experiences.

Rating mix — of the 5 reviews we analyzed1,612 total on Google
54
40
30
21
10

Small sample — we've analyzed only 5 of 1,612 reviews so far. Treat this as a first read.

Why we're cautious

  • Dispatch staff behavior concerns: one review reports dispatcher 'incredibly rude' and 'insensitive, irritable, and downright awful' on phone (1 of 5 reviews)
  • Second visit yielded no resolution: technician stood around without troubleshooting or offering support, leaving customer in distress (1 of 5 reviews)
  • Severe pricing fairness issues: customer charged full service fee after technician performed minimal work (only tightened one thing) (1 of 5 reviews)

To be fair

  • Fast emergency response: sent technician within 90 minutes for frozen pipes crisis with special needs children at home (cited in 1 of 5 reviews)
  • Consistently praised field technicians: 4 of 5 reviews highlight individual plumbers (Charlie, Eric, Jesse) for professionalism, knowledge, and thoroughness (cited in 3 of 5 reviews)
  • Strong workmanship on complex jobs: remodel plumbing relocation praised for attention to detail and perfect execution (cited in 1 of 5 reviews)
What reviewers praise
I’m leaving a picture of Charlie. He’s the best plumber we’ve ever had. In every way. Roto-Rooter is very smart to have him work for them.
Lori Nadene white · ★★★★★ · Google · May 2026
The most critical take we found
Dispatch Tom was incredibly rude on the phone, not to mention that there was so much miscommunication between the techs and the first man who came out and the dispatch that they did basically nothing for my house except tighten one thing and charge me. In …
Ren Hiba · ★★ · Google · Feb 2026

We read 5 of 1,612 reviews · newest from May 2026

12

Carter's Plumbing, Heating & Cooling of Waterford

We'd call someone else first24/7 per Google listing
4.9 (1,215 Google reviews) 16.7 mi from downtown Sterling Heights

Exceptional emergency response (within the hour) and skilled technicians, but pricing can run 50%+ higher than competitors on complex jobs.

Rating mix — of the 5 reviews we analyzed1,215 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 1,215 reviews so far. Treat this as a first read.

Why we're cautious

  • One 1-star review citing high-pressure pricing tactics and requesting customer sign liability waiver for water damage before work approval (1 of 5 reviews)
  • High score variance (35) indicates inconsistent customer experience; one reviewer was 'very disappointed' while others gave 5 stars (1 of 5 reviews)
  • Significant pricing variance: one reviewer received a $2,200 estimate vs. $1,400 from competitor for similar work, a 57% difference (1 of 5 reviews)

To be fair

  • Lightning-fast emergency response: sent team within one hour on a burst pipe scenario (cited in 1 of 5 reviews)
  • Consistently praised workmanship and technical knowledge across 4 of 5 reviews (cited in 4 of 5 reviews)
  • Named technicians (Austin, Jakob, Mark, Columbus) receive individual praise for professionalism and attention to detail (cited in 4 of 5 reviews)
What reviewers praise
They sent a team out within the hour, Austin and his coworker were awesome! We just bought our house and when the city came to get a final read on the water meter, they alerted us about a leak… they had us squared away within the day, highly recommend!
celest benjamin · ★★★★★ · Google · Feb 2026
The most critical take we found
So, I went into their office and made an appointment. They charge $90 service fee to be applied if work is done, no problem. Other local plumbers did not charge fees. Long story short, he gave me the " I don't want to do it " price of $2,200 Plus, he said …
Rick Duran · · Google · Dec 2023

We read 5 of 1,215 reviews · newest from Feb 2026

4.9 (1,056 Google reviews) 15.4 mi from downtown Sterling HeightsNot a 24/7 shop

Arrives fast on weekends and handles complex issues with honesty, but expect to pay a premium for the quality work.

Rating mix — of the 5 reviews we analyzed1,056 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,056 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness—handled a Saturday plumbing problem with same-day resolution, and another reviewer noted Saturday availability with full completion by end of day. (cited in 2 of 5 reviews)
  • All 5 reviewers rate 5/5 stars and consistently praise technician professionalism, courtesy, and technical competence, with specific mention of Mat/Matt's communication and preparation. (cited in 5 of 5 reviews)
  • Demonstrates integrity in diagnosis—one reviewer explicitly praised honesty when identifying a separate septic field issue rather than just draining the tank. (cited in 1 of 5 reviews)

What reviewers complain about

  • Pricing runs above market expectations—one reviewer explicitly noted 'service pricier than I expected' despite acknowledging good quality work. (1 of 5 reviews)
What reviewers praise
Seven stars if I cant give six. Just perfect. This is the only plumbing, hvac, or mechanical outfit you ever need to deal with. Carter's is fast, they're smart, they communicate well, they present themselves well, their techs are fluent in their craft, the …
Chris Connor · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,056 reviews · newest from Jun 2026

14

Birmingham Plumbing Heating & Cooling Company

We'd call someone else first24/7 per Google listing
4.8 (1,024 Google reviews) 6.6 mi from downtown Sterling Heights

Handles emergency burst pipes and complex repairs same-day with honest pricing that avoids unnecessary upsells.

Rating mix — of the 5 reviews we analyzed1,024 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,024 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise professional, knowledgeable technicians who solve problems efficiently (cited in 5 of 5 reviews)
  • Proven emergency response: fixed burst pipes and frozen water systems by end of day during arctic weather (cited in 1 of 5 reviews)
  • Recommends cost-effective solutions rather than most expensive option; customer noted this builds trust (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Every aspect of the job was done very professionally and with excellence. The service was very prompt, done in excellence and they did a thorough clean up after the job was completed. They gave me detailed information on different options for a new boiler …
Michael Hoffman · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,024 reviews · newest from Jun 2026

15

Mastercraft Heating, Cooling, Plumbing, & Electrical

We'd call someone else first24/7 per Google listing
4.8 (908 Google reviews) 17.8 mi from downtown Sterling Heights

Mastercraft arrives fast even in emergencies (Saturday 10-degree weather furnace failure), charges fairly, and technicians explain work thoroughly—a 28-year customer says they've never been price-gouged.

Rating mix — of the 5 reviews we analyzed908 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 908 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: arrived 'almost immediately' on Saturday morning during extreme weather (10°F furnace failure) (cited in 1 of 5 reviews)
  • Fair pricing: 28-year customer explicitly states 'always received the very best deal' and never experienced price-gouging; another reviewer called service 'fairly priced' (cited in 2 of 5 reviews)
  • Technician communication: 4 of 5 reviews highlight detailed explanations, walkthroughs of equipment, and technician politeness by name (Steve Bez, Kyle, Byron, Lauren, Chuck, Tre, T.J., Dave) (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Steve Bez and Mastercraft are the best. Responsive, responsible, and all the other great R words! I have never been let down, and if you need another type of service they have great recommendations. I can’t recommend them highly enough!
Stacey DuFord · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 908 reviews · newest from May 2026

Also serving Sterling Heights — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Northwest Drain Station, Inc. 4.7 (767 Google reviews) · Royal Oak · 4.9 mi Call
Plumbing Techs of Michigan 4.9 (724 Google reviews) · Southfield · 9.2 mi Call
Paradigm Plumbing & Mechanical, INC. 5.0 (588 Google reviews) · Royal Oak · 7.4 mi Call
Mr. Pipey Plumbing 4.8 (446 Google reviews) · Southfield · 15.6 mi Call
Roto-Rooter Plumbing & Water Cleanup 4.8 (443 Google reviews) · Southfield · 15.6 mi Call
Universal Plumbing And Sewer, Inc. 4.9 (442 Google reviews) · Waterford · 17.4 mi Call
Triton Plumbing 5.0 (371 Google reviews) · Royal Oak · 3.0 mi Call
Emergency Drain and Plumbing, LLC 4.9 (359 Google reviews) · Bloomfield Hills · 2.2 mi Call
Advanced Plumbing 5.0 (262 Google reviews) · Waterford · 16.5 mi Call
Frost & Kretsch Plumbing 4.7 (253 Google reviews) · Chesterfield · 14.4 mi Call
DJ MURRAY PLUMBING INC. 4.4 (236 Google reviews) · Southfield · 5.1 mi Call
Frost & Kretsch Plumbing 4.6 (208 Google reviews) · Chesterfield · 6.3 mi Call
RIGHTWAY PLUMBING 4.8 (197 Google reviews) · Southfield · 7.0 mi Call
Buchman Plumbing 5.0 (192 Google reviews) · Chesterfield · 16.6 mi Call
Main Drain Sewer & Repair 4.9 (157 Google reviews) · Southfield · 6.7 mi Call
Tri - County Power Rodding 4.8 (143 Google reviews) · Waterford · 18.2 mi Call
Evelux Plumbing & Construction 4.5 (131 Google reviews) · Waterford · 15.9 mi Call
Elite Plumbing & Heating Inc 4.8 (120 Google reviews) · Southfield · 5.9 mi Call
Lakeside Pro Plumbing 4.8 (94 Google reviews) · Royal Oak · 6.4 mi Call
Royal Plumbing 4.7 (84 Google reviews) · Southfield · 9.6 mi Call
Superior Plumbing, Heating & Air-Conditioning 4.7 (76 Google reviews) · Waterford · 17.7 mi Call
All About Plumbing Inc 4.3 (67 Google reviews) · Royal Oak · 5.9 mi Call
Royal Oak Plumbing Co 4.6 (65 Google reviews) · Royal Oak · 3.7 mi Call
Mitten State Plumbing Co. 5.0 (63 Google reviews) · Royal Oak · 2.2 mi Call
Service Giant Plumbing 4.5 (58 Google reviews) · Waterford · 18.7 mi Call
Bill's Plumbing & Sewer Service 4.0 (58 Google reviews) · Waterford · 19.4 mi Call
Same Day Plumber 5.0 (54 Google reviews) · Bloomfield Hills · 11.6 mi Call
LPS Plumbing Co Inc 4.6 (54 Google reviews) · Chesterfield · 13.0 mi Call
Shackleton Plumbing 4.7 (46 Google reviews) · Chesterfield · 17.3 mi Call
Haines Drains Plumbing And Drain Cleaning 3.8 (46 Google reviews) · Waterford · 19.9 mi Call
Mr. Pipey Plumbing 4.4 (35 Google reviews) · Royal Oak · 6.3 mi Call
Clog Heroes Drain & Plumbing Services 5.0 (21 Google reviews) · Royal Oak · 6.7 mi Call
Steven Wagner Plumbing 4.2 (20 Google reviews) · Chesterfield · 16.4 mi Call
Bill's Plumbing and Sewer Service Inc. 3.1 (19 Google reviews) · Waterford · 19.4 mi Call
Premier Plumbing 5.0 (18 Google reviews) · Bloomfield Hills · 7.4 mi Call
Plumber Restoration 5.0 (12 Google reviews) · Bloomfield Hills · 11.5 mi Call
Mrs. Michael Plumbers, Electricians, AC & Furnace Repair 4.8 (886 Google reviews) · Southfield · 16.5 mi Call
Steve's Waterworks Plumbing 4.7 (809 Google reviews) · Bloomfield Hills · 19.8 mi Call
Avantel Plumber of Southfield MI 4.6 (12 Google reviews) · Southfield · 8.1 mi Call
Avantel Plumber of Harrison Township MI 5.0 (7 Google reviews) · Chesterfield · 11.1 mi Call
Metro Plumbing Services 4.0 (4 Google reviews) · Bloomfield Hills · 10.3 mi Call
Emergency Plumbing Repair - Troy, MI 5.0 (1 Google review) · Bloomfield Hills · 3.4 mi Call

What reviewers complain about in Sterling Heights

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Thornton & GroomsHigh variance in dimension scores (35) with pricing fairness notably low (60/100) despite strong overall Google rating; suggests selective billing or membership system complaints masked by positive field service reviews
  • Cregger Plumbing, Heating, Cooling & ElectricalTrust concerns around pricing transparency—one of five reviews explicitly states low faith in quotes and recommendations due to perceived overcharging and aggressive upselling
  • Kotz Heating, Cooling and PlumbingDangerous misdiagnosis in safety-critical scenario: 1 review describes wrong diagnosis of water line issue next to furnace, missed hissing noise from furnace, which led to electrical fire hazard requiring fire department intervention. Water was dripping onto furnace power outlet causing smoke.
  • Edwards Plumbing & HeatingMajor scope-of-work discrepancy on large project. A $9,800 sewer line replacement was billed as complete to the sidewalk but left original clay pipe in place several feet before the sidewalk, discovered 4 years later during unrelated work.
  • WaterWork PlumbingPotential pattern of incomplete diagnostics: customer reports technician unable to identify root cause of repeated clogs in same location after major repair, offered band-aid solutions (1-ply toilet paper, water alarm) instead of fixing underlying issue.
  • Nelson Bros. Sewer & Plumbing2 of 5 reviews report aggressive, dismissive communication from management (Rick) when responding to complaints, including yelling during follow-up calls
  • Nelson Bros. Sewer & PlumbingHigh variance in service quality (39 points) and tone—same company generates both 5-star 'wonderful' experiences and 1-star accounts of unprofessional behavior and damage
  • Nelson Bros. Sewer & PlumbingCustomer disputes over billing result in non-response rather than resolution; company prefers responding to online reviews over calling customers back

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Sterling Heights we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Auburn Hills, Center Line, Detroit, Eastpointe, Fraser, Grosse Pointe, Hamtramck, Harper Woods, Lake Orion, Rochester, Roseville, Utica, Warren, Washington — this Sterling Heights guide covers those areas.

Nearby city guides