Edwards Plumbing & Heating
Plumber · Southfield, MI · Open 24 hours per Google listing
Our verdict
Skilled technicians with strong communication and workmanship, but a major $9,800 sewer line project went incomplete with the company unresponsive to complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians excel at communication and keeping customers informed. 3 reviewers explicitly mention technicians explaining work, providing updates, and walking through solutions.
1 cited review
“Malcolm will constantly keep you in the loop on arrival time.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
High-quality craftsmanship on complex projects. Reviewers praise attention to detail on major work including trenching, drainage, and sewer line installation.
1 cited review
“Ken's dedication and attention to detail stood out throughout.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Repeat customer satisfaction. At least 2 reviewers mention returning to Edwards or have used them multiple times with consistent positive experiences.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major scope-of-work discrepancy on large project. A $9,800 sewer line replacement was billed as complete to the sidewalk but left original clay pipe in place several feet before the sidewalk, discovered 4 years later during unrelated work.
Cited in 1 of the 5 reviews we analyzed.
Pricing fairness concerns. One $9,800 sewer line project was invoiced as extending to the sidewalk but actually terminated several feet short, requiring a costly second excavation by another contractor.
Cited in 1 of the 5 reviews we analyzed.
Poor complaint resolution and unresponsiveness. When presented with photographic evidence and written demands (via email and certified mail) about incomplete work, Edwards Plumbing did not respond.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Edwards Plumbing & Heating in 2021 to replace my sewer line from my house to the sidewalk. I was invoiced and paid $9,800 for this work, with the understanding that the full run to the sidewalk had been replaced. Edwards Plumbing excavated to the sidewalk during the 2021 work and replaced the sidewalk afterward, which reinforced the understanding that the sewer line replacement extended to that point. In …”
Positive
“Malcolm is an exceptional individual. He has a thorough knowledge of the Plumbing business from the simplest drain repair to the major drain lines from the house to the street. He is a trustworthy individual. He’s polite and will constantly keep you in the loop as to what time he will arrive and exactly what he’s going to do from the moment you meet Malcolm you will breathe a sigh of relief because you know that you …”
“I’ve used Edwards numerous times, and always have a good experience. Today Brendan completed an install of waterlines to my new fridge and addressed a leak I wasn’t aware existed! Took the time to knock both out in one call. Not only recommend Edwards, but Brendan was courteous, knowledgeable and walked me through where the new shutoff valves were and solution for the leak. 10/10 recommend him!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,535 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Edwards Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Southfield · Sterling Heights · River Rouge