Triton Plumbing
Plumber · Royal Oak, MI
Our verdict
Exceptional workmanship and professionalism with outstanding customer service recovery, but follow-through on promised deliverables needs attention.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional workmanship and professionalism across multiple service types (sewer repair, hot water tank replacement, sewer cleanout). 4 of 5 reviewers explicitly praise professional behavior and quality work.
2 cited reviews
“Jason was very professional while doing the job”
“Transparency in pricing and cleanest most organized plumbers”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Transparent pricing and cleanliness standards. Multiple reviewers highlight honesty about costs and organized, tidy work practices that set them apart from competitors.
1 cited review
“Transparency in pricing and cleanest most organized plumbers”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong owner accountability and service recovery. Owner Nick demonstrated willingness to resolve communication failures, converting a 1-star review into a 5-star repeat customer.
1 cited review
“Never received promised YouTube link of sewer scope”
Thorough explanations and customer education. Reviewers report detailed walkthroughs of work and clear communication about what to expect.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication delays on administrative follow-ups. Single reviewer reported unresponsiveness to email follow-ups after service, with no reply for 7 days despite promises to send promised documentation.
“Never received promised YouTube link of sewer scope”
Follow-through on promised deliverables. One reviewer was promised a YouTube link of sewer scope video after service but did not receive it despite multiple follow-up requests over 7+ days.
“Never received promised YouTube link of sewer scope”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“UPDATED REVIEW: From a 1 star to 5 star review- I spoke to the owner Nick and appreciate his approach to resolve the issue. Although we had a rocky start, Triton has become my "go-to" sewer/drain contractor. As a business owner and with background in history, I understand mistakes happen. I respect and value a businesses ability to resolve and take accountability for any mistake and I felt that Nick did exactly …”
“Great experience with their team from scheduling to completion. They send an email once appointment is scheduled and another text when the plumber/tech is on the way. By the cleanest and most organizer plumbers I have worked with- their van is always tidy and the plumbers make the effort to keep the path they use inside clean and clean up the work area as well. I appreciate their thoroughness and transparency in …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Own Triton Plumbing?
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Find plumbers near you
Triton Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Sterling Heights · Southfield · Clinton Township · Clarkston