Universal Plumbing and Sewer
Plumber · Chesterfield, MI · Open 24 hours per Google listing
Our verdict
Arrives on time and fixes the problem right the first time, but expect to pay premium rates ($465+ for standard jobs).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Sterling Heights, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness and punctuality—all 5 reviews mention on-time arrival and rapid job completion, with one reviewer praising exact arrival time on a water line repair.
4 cited reviews
“He arrived exactly when he said he would and completed the work timely”
“They quickly diagnosed the problem, clearly explained my options, got to work right away”
“Wish the price was a little lower ($465) but very happy problem was fixed”
“Universal was the only company that would complete ALL necessary repairs”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began.
4 cited reviews
“They quickly diagnosed the problem, clearly explained my options, got to work right away”
“He arrived exactly when he said he would and completed the work timely”
“Universal was the only company that would complete ALL necessary repairs”
“Wish the price was a little lower ($465) but very happy problem was fixed”
Comprehensive repairs—handles complex jobs that competitors refuse; one reviewer noted Universal was the only company willing to complete all necessary repairs on an improperly installed sink.
1 cited review
“Universal was the only company that would complete ALL necessary repairs”
Professional cleanup and attention to detail—multiple reviews mention thorough post-job cleaning and respect for property.
2 cited reviews
“He arrived exactly when he said he would and completed the work timely”
“They quickly diagnosed the problem, clearly explained my options, got to work right away”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing skews high—one property manager explicitly noted wishing the price was lower on a $465 clog-clearing job, though acknowledged satisfaction with the result.
“Wish the price was a little lower ($465) but very happy problem was fixed”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We highly recommend Universal. Our under mount sink sagged after removing our original faucet. It was clear the original install was done improperly. Universal was the only company that would complete ALL necessary repairs. We have a 7 yr old Toll built condo and have had our share of trades come in (unfortunately) with mixed results. Universal, by far, provided the best service start to finish. On the phone and in …”
“Mr. Chris did an excellent job repairing my water tubing line. He arrived exactly when he said he would and completed the work in a timely manner. He also cleaned up thoroughly after the job, which I greatly appreciated. In addition, he conducted a detailed inspection of my home and clearly explained which repairs needed immediate attention and the potential consequences of delaying them. His professionalism, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,695 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Clinton Township · Sterling Heights · Ray