Universal Plumbing and Sewer
Fast Response
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Unknown
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None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 2695 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 2695 Reviews Tell Us
Emergency Response
Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began.
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing skews high—one property manager explicitly noted wishing the price was lower on a $465 clog-clearing job, though acknowledged satisfaction with the result.
Quality & Professionalism
Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began.
Professional cleanup and attention to detail—multiple reviews mention thorough post-job cleaning and respect for property.
Communication
Exceptional responsiveness and punctuality—all 5 reviews mention on-time arrival and rapid job completion, with one reviewer praising exact arrival time on a water line repair.
Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began.
Pricing
Pricing skews high—one property manager explicitly noted wishing the price was lower on a $465 clog-clearing job, though acknowledged satisfaction with the result.
Customer reviews
Reviews from Google, Yelp & more
We highly recommend Universal. Our under mount sink sagged after removing our original faucet. It was clear the original install was done improperly. Universal was the only company that would complete ALL necessary repairs. We have a 7 yr old Toll built condo and have had our share of trades come in (unfortunately) with mixed results. Universal, by far, provided the best service start to finish. On the phone and in person, they were exceptional. Damien was our tech and he was professional, friendly and thorough. All work was done as promised and on time. We cannot say enough good about this company.
Mr. Chris did an excellent job repairing my water tubing line. He arrived exactly when he said he would and completed the work in a timely manner. He also cleaned up thoroughly after the job, which I greatly appreciated. In addition, he conducted a detailed inspection of my home and clearly explained which repairs needed immediate attention and the potential consequences of delaying them. His professionalism, punctuality, and attention to detail were outstanding. I highly recommend Mr. Chris for any plumbing or repair work.
I had an outstanding experience with Universal Plumbing when they repaired the sewer line outside my house. From start to finish, their team was professional, knowledgeable, and incredibly responsive. What could have been a stressful and messy situation was handled smoothly and efficiently. They quickly diagnosed the problem, clearly explained my options, and got to work right away. The crew was punctual, respectful of my property, and kept everything as clean and organized as possible throughout the entire repair process. You can tell they take real pride in their work. The repair was completed on time, and everything is working perfectly now. It’s such a relief to have the issue fully resolved, and I feel confident knowing it was done right the first time. If you’re looking for a reliable, honest, and skilled plumbing company, I highly recommend Universal Plumbing Company. They truly went above and beyond!
Had a nightmare waste pipe clog in 2 upper units of a 4-unit rental that had to be fixed immediately. We rented a snake but no luck clearing it. Called Universal and said we need your best snake guy for a difficult clog. They sent Jeff who was polite, hard working, and very knowledgeable and was able to clear the clog in about a half hour. He had to use a cutting head on the snake to get through the flushable wipes clog but it eventually cleared. And though I wasn't expecting it, he even brought in some spray cleaner and towel and cleaned the floor and walls from the mess the snake made. I can't say enough good things about Jeff. I was very stressed out over this situation as it was the weekend and my tenants were upset they could not use their water or toilets. Jeff not only did a great job he reduced my stress by joking around about some of the unusual plumbing issues we both experienced over the years. I own several rentals and have called many plumbers and Jeff is my favorite. And this was his last stop of the day and I imagine he was quite tired. Wish the price was a little lower ($465) but very happy the problem was fixed. Thanks a million Jeff. -Jim 104 Lincoln Apartments LLC
The task of replacing the old sewer line in the house was immense! That said, we were pleased with the work and speed that it was accomplished. All workers were courteous and considerate. They made a genuine effort to clean up afterwards. Appreciate that very much. We appreciate Arthur for helping us get through this and Adam and his crew for their hard work. Thank you all! The Reeds
Business details
Service area
Based in Chesterfield. Serves 12 nearby cities within 20 miles:
Universal Plumbing and Sewer