Bill's Plumbing & Sewer Service
Plumber · Waterford, MI
Our verdict
Exceptional craftsmanship and fair pricing when they show up, but responsiveness is wildly inconsistent—some jobs done same-day, others left customers without toilets for days.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Master-level workmanship: 2 of 5 reviewers specifically praised quality of installations and attention to detail
1 cited review
“Jason a true master craftsman. PVC pipe work beautifully done, clean install!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing: 2 reviewers explicitly noted reasonable or competitive costs
Cited in 2 of the 5 reviews we analyzed.
Fast response on some jobs: Water heater replacement completed same-day (8am call, 2pm finish)
Cited in 1 of the 5 reviews we analyzed.
Handles complex projects: Successfully managed large sewer line installation (170 feet) with township coordination
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-shows on promised appointments: Multiple instances of company stating they would arrive but failing to show (December 30th sewage emergency left unaddressed despite repeated assurances)
“Kept saying they were coming out but didn't show up”
Red flag
Critical service gaps during emergencies: 2 of 5 reviews describe scenarios where customers with non-functional sewage/plumbing were abandoned without resolution or clear communication
“Kept saying they were coming out but didn't show up”
1 more cited review
“First person didn't inspect issue properly, could've found another company that day”
Inadequate initial inspection: Technician failed to properly diagnose sewage backup issue on first visit, wasting 2 days and preventing customer from finding alternative solution
“First person didn't inspect issue properly, could've found another company that day”
Scope limitations not disclosed upfront: Company could not handle digging/permitting work in certain areas but only revealed this limitation after customer was already without functional plumbing
“First person didn't inspect issue properly, could've found another company that day”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company is absolutely terrible. They were called on December 30th about sewage coming up in the one bathroom in the house. They kept saying they were coming out. One of the residents is in cancer remission. We are reporting them to the county. DO NOT CALL THEM.”
“We were referred to this company when our sewage line back up a couple days ago. They sent someone out two days ago, the guy showed up and said they could fix it the next day (today). The technician showed up today, looked at our overflow and informed us that they can’t fix it, and that we might need to dig under the house to put a cap on the 4in pipe but they “don’t do digging in Pontiac because it requires permits …”
Positive
“Called them to replace an old kitchen sink drain service that failed. Their friendly; professional staff accommodated me and scheduled the job very quickly. They retired the old drain and installed an all new drain service. Jason and his partner were nothing short of amazing. A true master craftsman. He did an incredible job with a substantial upgrade to our kitchen drain service! The PVC pipe work is beautifully …”
“Needed a water heater replaced (had been leaking all weekend), called Bill's at 8 a.m. Monday, they were out at 12:15, finished by 2. The guys were neat and professional, they did a great job!!! The service was fairly priced. Highly recommend!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 58 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Own Bill's Plumbing & Sewer Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Bill's Plumbing & Sewer Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Clarkston · Hartland · Leonard · Southfield