Nelson Bros. Sewer & Plumbing
Plumber · Bloomfield Hills, MI · Open 24 hours per Google listing
Our verdict
Highly inconsistent service quality with same-day emergency response capability, but significant risks around pricing transparency, aggressive staff behavior, and follow-up accountability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response and willingness to return same-day for follow-up work
2 cited reviews
“Fast response. Jeremy is wonderful and so helpful.”
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
Individual technicians (Jeremy, Kane, Mitch, Brendan) consistently praised for professionalism and thoroughness on complex jobs
2 cited reviews
“Fast response. Jeremy is wonderful and so helpful.”
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Capable of handling major work like sewer line replacement and multi-drain jobs
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews report aggressive, dismissive communication from management (Rick) when responding to complaints, including yelling during follow-up calls
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
1 more cited review
“Site indicated $130-$205 but charged $665 with no adjustment.”
Red flag
High variance in service quality (39 points) and tone—same company generates both 5-star 'wonderful' experiences and 1-star accounts of unprofessional behavior and damage
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
1 more cited review
“Fast response. Jeremy is wonderful and so helpful.”
Red flag
Customer disputes over billing result in non-response rather than resolution; company prefers responding to online reviews over calling customers back
“Site indicated $130-$205 but charged $665 with no adjustment.”
Pricing structure lacks transparency: online quote of $130–$205 resulted in $665 bill with no upfront disclosure that each drain is billed separately
“Site indicated $130-$205 but charged $665 with no adjustment.”
Management unresponsive to billing disputes and customer follow-up: week-long delay before callback, owner never responded despite multiple contact attempts
“Site indicated $130-$205 but charged $665 with no adjustment.”
1 more cited review
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
Workmanship quality control issues: broken tiles and leaking toilet left during job, blamed customer for damage
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
Receipts and documentation not provided weeks after service completion
“They broke tiles and left a leaking toilet, couldn't get hold of anybody.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I want to start this off with saying the second guy that came out was fantastic Kane was lovely if he ever starts his own business I’d support him! Everyone else was awful. I had high praise from this company by someone I know. Rick was really aggressive and Bob was rough, maybe he was having a bad day I understand that however that doesn’t mean he should have left a half done job and broken some things. I just …”
“BELIEVE the reviews !!!! Some are positive but a lot of bad attitude and poor communication issues stated. I set up an online Whole House Drain cleaning appointment and their site indicated $130 to $205 “minimum “ charge .Bob Main snaked 4 drains he presented a charge for $665 . In Shock I asked about the booking app price and he said OH NO !!! It’s $140 per drain, holy smokes I said and after a discussion we agreed …”
Positive
“Very nice. Fast response. Jeremy is wonderful and so helpful. They have done so much work for us on the past. New sewer line. Back up sump pump and more. Sink installation.”
“I have had multiple issues fixed by Nelson Brothers, including a leaking toilet and an outdoor water spigot. Each time they have been quick, on time, very nice and professional, and reasonably priced. Would definitely recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,626 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Sterling Heights · Southfield · Clinton Township · River Rouge