Roto-Rooter Plumbing & Water Cleanup
Plumber · Southfield, MI · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship from field techs, but communication breakdowns and pricing concerns create unpredictable experiences.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: sent technician within 90 minutes for frozen pipes crisis with special needs children at home
1 cited review
“sent someone out within an hour and half”
Consistently praised field technicians: 4 of 5 reviews highlight individual plumbers (Charlie, Eric, Jesse) for professionalism, knowledge, and thoroughness
1 cited review
“He's the best plumber we've ever had”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Strong workmanship on complex jobs: remodel plumbing relocation praised for attention to detail and perfect execution
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dispatch staff behavior concerns: one review reports dispatcher 'incredibly rude' and 'insensitive, irritable, and downright awful' on phone
“Dispatch Tom was incredibly rude on the phone”
Red flag
Second visit yielded no resolution: technician stood around without troubleshooting or offering support, leaving customer in distress
“Dispatch Tom was incredibly rude on the phone”
Severe pricing fairness issues: customer charged full service fee after technician performed minimal work (only tightened one thing)
“Dispatch Tom was incredibly rude on the phone”
Internal miscommunication between dispatch and field technicians resulted in wasted visit and customer frustration
“Dispatch Tom was incredibly rude on the phone”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Dispatch Tom was incredibly rude on the phone, not to mention that there was so much miscommunication between the techs and the first man who came out and the dispatch that they did basically nothing for my house except tighten one thing and charge me. In the end, the dispatch man was insensitive, irritable, and downright awful. The tech who came out the second time around stood around and had me feeling out of my …”
Positive
“I’m leaving a picture of Charlie. He’s the best plumber we’ve ever had. In every way. Roto-Rooter is very smart to have him work for them.”
“We had an outstanding experience with Roto-Rooter during our laundry room remodel. The entire process was smooth, professional, and exceeded our expectations. A special shoutout to Eric Getchell, who handled the plumbing relocation for us. His work was truly excellent from start to finish. He was knowledgeable, efficient, and took the time to explain everything clearly. Eric made sure the new plumbing layout was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,612 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Southfield · Belleville · River Rouge · Trenton