Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
2 concerns
Dispatch staff behavior concerns: one review reports dispatcher 'incredibly rude' and 'insensitive, irritable, and downright awful' on phone, Second visit yielded no resolution: technician stood around without troubleshooting or offering support, leaving customer in distress
Trust Score: 0/100 · Based on 1612 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1612 Reviews Tell Us
Emergency Response
Fast emergency response: sent technician within 90 minutes for frozen pipes crisis with special needs children at home
Emergency and burst pipe repair
What To Watch Out For
Severe pricing fairness issues: customer charged full service fee after technician performed minimal work (only tightened one thing)
Internal miscommunication between dispatch and field technicians resulted in wasted visit and customer frustration
Dispatch staff behavior concerns: one review reports dispatcher 'incredibly rude' and 'insensitive, irritable, and downright awful' on phone
Second visit yielded no resolution: technician stood around without troubleshooting or offering support, leaving customer in distress
Quality & Professionalism
Consistently praised field technicians: 4 of 5 reviews highlight individual plumbers (Charlie, Eric, Jesse) for professionalism, knowledge, and thoroughness
Communication
Internal miscommunication between dispatch and field technicians resulted in wasted visit and customer frustration
Pricing
Severe pricing fairness issues: customer charged full service fee after technician performed minimal work (only tightened one thing)
Customer reviews
Reviews from Google, Yelp & more
I’m leaving a picture of Charlie. He’s the best plumber we’ve ever had. In every way. Roto-Rooter is very smart to have him work for them.
We had an outstanding experience with Roto-Rooter during our laundry room remodel. The entire process was smooth, professional, and exceeded our expectations. A special shoutout to Eric Getchell, who handled the plumbing relocation for us. His work was truly excellent from start to finish. He was knowledgeable, efficient, and took the time to explain everything clearly. Eric made sure the new plumbing layout was done perfectly to support our remodel plans, and his attention to detail really showed in the final result. It’s not always easy to find someone who combines skill, professionalism, and great customer service, but Eric absolutely delivered on all fronts. We’re extremely happy with how everything turned out and would highly recommend Roto-Rooter—especially Eric—for any plumbing needs.
Had pipes freeze overnight in mobile home and 3 special needs kids at home due to weather. They sent someone out within an hour and half and got it running within another hour and a half. Guy was knowledgable about mobile homes and very nice and helpful. Would absolutely use them again.
Dispatch Tom was incredibly rude on the phone, not to mention that there was so much miscommunication between the techs and the first man who came out and the dispatch that they did basically nothing for my house except tighten one thing and charge me. In the end, the dispatch man was insensitive, irritable, and downright awful. The tech who came out the second time around stood around and had me feeling out of my mind with the worry I had presented and left without even trying anything or offering support.
Jesse came to our home and was very professional, knowledge, and thorough. He has everything working again very quickly! We feel so much better now!
Business details
Service area
Based in Southfield. Serves 23 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup