Roto-Rooter Plumbing & Water Cleanup
Plumber · Southfield, MI · Open 24 hours per Google listing
Our verdict
Fast to arrive and friendly technicians, but inconsistent workmanship and aggressive upselling on unnecessary drywall cuts create significant risk for expensive, incomplete repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong responsiveness with multiple mentions of punctual arrival and professional demeanor
1 cited review
“punctual, professional, and extremely knowledgeable”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Individual technicians (Aaron, Joel, Christian) praised for knowledge, politeness, and attention to detail
1 cited review
“punctual, professional, and extremely knowledgeable”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive drywall cutting without proper diagnostic equipment; technician lacked snake camera, insisted on cutting opening ($337), then wanted to cut second opening without resolving issue. Another plumber fixed the same problem without using the cuts.
Cited in 1 of the 5 reviews we analyzed.
Red flag
Major quality control issue: drain cleaning work was incomplete and failed to clear line, discovered only after customer paid $700+ and hired independent contractor for scoping
“drain cleaning was inadequate and failed to properly clear”
Red flag
Equipment deficiency; technician arrived without basic diagnostic tools (snake camera) on a diagnostic call, forcing unnecessary invasive solutions
Cited in 1 of the 5 reviews we analyzed.
Inadequate drain clearing despite $700+ charge; independent scoping later revealed significant remaining root intrusion and obstruction
“drain cleaning was inadequate and failed to properly clear”
Pricing significantly above market; two reviews mention high costs, with one $700+ charge for incomplete work and another $337 charge just for drywall cutting without resolution
“drain cleaning was inadequate and failed to properly clear”
Cited in 2 of the 5 reviews we analyzed.
No accountability for failed work; customer was told to pay additional fees for problems that arose immediately after service, and management refused responsibility
“drain cleaning was inadequate and failed to properly clear”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Roto Rooter on May 12, 2026, to address a sewer blockage that had resulted in a minor wastewater backup into my laundry room. To access the line, the technician removed and reset my basement toilet and performed drain snaking services. The total cost exceeded $700. During the visit, I was advised that a camera inspection would be recommended but was not performed. I was left with the understanding that the …”
“There is a water leakage in the basement from the fridge are in the first floor. The guy came without a snake camera. He insisted he had to cut a opening in the drywall (which cost $337 & he won't restore the drywall). After cut the first opening, he said he still can't identify the cause so he needs to cut a 2nd opening. I refused. Later found another plumber, with a snake camera & without even use the opening …”
Positive
“I had a hot water tank that was leaking from the bottom of the tank, I contacted Roto-Rooter they sent out their service repairman Joel. He did arrive later than the office rep told me but when he came he was polite and happy. He explained the finance options they offered and informed me of all that was involved in replacing the hot water tank. Any questions I had he answered. Joel completed his work quickly. The …”
“Christian was such a great person and help. Oh my gosh did he know his stuff. He was totally respectful to my mother and my dogs. I would recommend him to anyone. He was very knowledgeable. He cleaned up completely afterwards and didn't leave anything behind. We really appreciate his work. Thank you.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 443 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Southfield · Sterling Heights · Clarkston · River Rouge