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Northwest Drain Station, Inc.

Royal Oak, MI
4.7(767 reviews)
RESPONSE

Unknown

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EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Premium

Based on review analysis

RED FLAGS

2 concerns

Two reviews report failed first attempt requiring costly second service call: one customer charged $550 for initial cleanout, then another $550 for a redo 3 days later; another charged $500 for partial snake, then $1,300 for jetting same evening, Questionable sales tactics: reviewer noted technician repeatedly mentioned 'digging up the front yard' in ways that felt designed to justify high pricing rather than provide neutral options

Trust Score: 0/100 · Based on 767 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 767 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

Pricing significantly higher than expected: 2 of 5 reviews explicitly cite excessive costs ($1,300–$1,800 for single jobs), with one reviewer feeling 'gouged' and another calling service 'very expensive'

Two reviews report failed first attempt requiring costly second service call: one customer charged $550 for initial cleanout, then another $550 for a redo 3 days later; another charged $500 for partial snake, then $1,300 for jetting same evening

Questionable sales tactics: reviewer noted technician repeatedly mentioned 'digging up the front yard' in ways that felt designed to justify high pricing rather than provide neutral options

Quality & Professionalism

High-quality workmanship on major jobs: 2 reviews specifically praise thorough pipe replacement and professional cleanup

Communication

Exceptional responsiveness: 3 of 5 reviews mention same-day or next-day arrival, with one technician arriving within the hour

Pricing significantly higher than expected: 2 of 5 reviews explicitly cite excessive costs ($1,300–$1,800 for single jobs), with one reviewer feeling 'gouged' and another calling service 'very expensive'

Pricing

Pricing significantly higher than expected: 2 of 5 reviews explicitly cite excessive costs ($1,300–$1,800 for single jobs), with one reviewer feeling 'gouged' and another calling service 'very expensive'

Clean & Professional

Customer reviews

Reviews from Google, Yelp & more

K
Kerri Tang

Highly recommend Northwest Drain Station for snaking and sink repair! Randy arrived on time, diagnosed the issue quickly, and finished snaking all within 1.5 hours. He even gave great tips for maintenance, which was very thoughtful.

V
Valerie Kelley

I called with a concern and someone was scheduled to come out the next day. My drainage pipes from my house to the street were basically nonexistent. In two days they replaced all of the pipes from the house to the street.They left my yard in very nice condition after clean up. We have used this company several times and have always been very satisfied with their work.

J
Jason Peet

Great experience today. Called Northwest and spoke with John. Within the hour Dalton arrived at my house and quickly went to work clearing our main sewer line. Very clean, professional and prompt. Highly recommend for drain clearing as well as repairs.

J
Joe Nelson

I had them come to a rental for a sewer line cleanout. The technician was great, but the service cost was very expensive. 3 days later I had another backup in basement. I called them back to redo the line and they charged me another 550$. I have 20 rentals in the area, and they won’t be doing another one.

M
Mark Frederiksen

Sump pump drain line repair. We have a 70 foot line connects sump drain to storm sewer at road. Roots and dirt had clogged and caused water to pool at side of house. Dave came the same afternoon. Snaked and ran a camera to clear half, but could not complete. Charged $500. Recommended jetting service which he was able to compete later than evening and charged another $1,300. So $1,800 for 6 hours of work and equipment. Kind of felt gouged by the experience. Kept mentioning "digging up the front yard", which seemed like a tactic for making $1800 sound reasonable. My fault for not getting competitive bids I guess.

Business details

Phone
(248) 548-8500
Address
311 Charlotte Ave, Royal Oak, MI 48073, USA
Hours
Open 24 hours

Service area

Based in Royal Oak. Serves 27 nearby cities within 20 miles:

Last updated June 30, 2026 · Data from Google Reviews
0

Northwest Drain Station, Inc.

4.7$$$$
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