Bill's Plumbing and Sewer Service Inc.
Plumber · Waterford, MI
Our verdict
Excellent workmanship and fair pricing undercut by inconsistent responsiveness—great when they show up, but getting them to call back is the real emergency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional workmanship: 3 of 5 reviews highlight meticulous, professional execution and follow-through on commitments
3 cited reviews
“They did everything Bill said exactly how he said they would.”
“Meticulous, patient and professional. Kindly came back to fix.”
“Still waiting for callback and schedule fit three weeks later.”
Competitive pricing: 2 reviewers explicitly note Bill's offers better rates than competitor quotes
2 cited reviews
“Always had a better price than other quotes.”
“They did everything Bill said exactly how he said they would.”
Clear expectations and communication when they engage: one detailed review describes thorough assessment, upfront communication, and answered questions
1 cited review
“They did everything Bill said exactly how he said they would.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Call-back breakdown: 2 of 5 reviews document failed communication after initial assessment or scheduling request—one customer waited 3 weeks with no response
“Called back twice with no response. Very poor communication!”
1 more cited review
“Still waiting for callback and schedule fit three weeks later.”
Critical responsiveness gap: 2 of 5 reviews report multi-week wait times or complete failure to return calls after initial contact
“Called back twice with no response. Very poor communication!”
1 more cited review
“Still waiting for callback and schedule fit three weeks later.”
Selective job acceptance: 2 reviews suggest Bill's may decline or deprioritize work they perceive as low-value, leaving customers waiting indefinitely
“Called back twice with no response. Very poor communication!”
1 more cited review
“Still waiting for callback and schedule fit three weeks later.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have used Bills Plumbing for years. I called to have a toilet and sink removed for contractors doing work on bathroom. Was told I had to talk to plumber and someone would call back.No response. Called back twice with no response. Must not need the business or not want to do the job.. Very poor communication!”
“We have used Bills plumbing several times and have been very happy. This time I called and Jason came out assessed our problem, obviously not a job he wants. Were still waiting for a call back and to fit in the schedule 3 weeks later. What a disappointment. I guess they don't want our business.”
Positive
“I have used Bill‘s plumbing for a few years now. I’ve called them when I’ve gotten other quotes that were really high and they have always had a better price. I would definitely call them again for any plumbing needs I have. I really appreciate them.”
“I called Bill based on a personal recommendation. He was very knowledgeable, up front, and thorough in his assessment. Once he and his crew came out to replace my water line into my home, they did everything Bill said they were going to do exactly how he said they were going to do it. They were timely. Professional. Cost-effective. And fun to hang around for the day. They set expectations clearly, answered all my …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 19 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Own Bill's Plumbing and Sewer Service Inc.?
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Find plumbers near you
Bill's Plumbing and Sewer Service Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Clarkston · Hartland · Leonard · Southfield