Carter's Plumbing, Heating & Cooling of Waterford
Plumber · Waterford, MI · Open 24 hours per Google listing
Our verdict
Exceptional emergency response (within the hour) and skilled technicians, but pricing can run 50%+ higher than competitors on complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Lightning-fast emergency response: sent team within one hour on a burst pipe scenario
1 cited review
“sent a team out within the hour, squared away within the day”
Consistently praised workmanship and technical knowledge across 4 of 5 reviews
3 cited reviews
“knowledgable, knew exactly what I needed, job well done”
“made sure I understood his plan, took his time, very clean and professional”
“sent a team out within the hour, squared away within the day”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Named technicians (Austin, Jakob, Mark, Columbus) receive individual praise for professionalism and attention to detail
3 cited reviews
“sent a team out within the hour, squared away within the day”
“made sure I understood his plan, took his time, very clean and professional”
“knowledgable, knew exactly what I needed, job well done”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication and patient explanation of work: 2 reviewers specifically noted technicians ensured understanding of the plan
1 cited review
“made sure I understood his plan, took his time, very clean and professional”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star review citing high-pressure pricing tactics and requesting customer sign liability waiver for water damage before work approval
“I don't want to do it price of $2,200, got it done for $1,400”
Red flag
High score variance (35) indicates inconsistent customer experience; one reviewer was 'very disappointed' while others gave 5 stars
“I don't want to do it price of $2,200, got it done for $1,400”
Significant pricing variance: one reviewer received a $2,200 estimate vs. $1,400 from competitor for similar work, a 57% difference
“I don't want to do it price of $2,200, got it done for $1,400”
$90 upfront service fee charged before work approval, which competitors in the area do not charge
“I don't want to do it price of $2,200, got it done for $1,400”
Tendency to propose expensive auxiliary work (e.g., $2,500 line bore estimate) that competitor solved without additional cost
“I don't want to do it price of $2,200, got it done for $1,400”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“So, I went into their office and made an appointment. They charge $90 service fee to be applied if work is done, no problem. Other local plumbers did not charge fees. Long story short, he gave me the " I don't want to do it " price of $2,200 Plus, he said they might have to contract a line bore to run a new pipe from well under my driveway and through my basement wall, another$2,500 almost $5,000 !!! I got the job …”
Positive
“They sent a team out within the hour, Austin and his coworker were awesome! We just bought our house and when the city came to get a final read on the water meter, they alerted us about a leak… they had us squared away within the day, highly recommend!”
“Jakob was AMAZING! He made sure that I understood his plan.The job didn’t feel rushed, Jakob took his time to get the job done. I would recommend him to anyone who is in need of a plumber. Very clean and professional. Thank you so much!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,215 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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Nearby: Clarkston · Southfield · Hartland · Sterling Heights