Steve's Waterworks Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Fair Pricing ✓
3 concerns
2 of 5 reviews report failures with cheap/temporary repairs that required callback and re repair, suggesting possible cutting corners on first visit, Price volatility is severe: one reviewer charged $700 for minimal parts; another charged $600+ for a single pipe replacement—warrants upfront quote verification before authorizing work, 1 review documents no show/abandonment on promised follow up work (drywall repair) after multiple reschedules, leaving damage unresolved months later
Trust Score: 0/100 · Based on 809 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 809 Reviews Tell Us
Emergency Response
3 of 5 reviewers praise fast response time and same-day emergency service, including burst pipe repairs during weather emergencies
Emergency and burst pipe repair
What To Watch Out For
2 of 5 reviews report excessive pricing: one charged $700 for under $1 in parts; another charged over $600 for a pipe replacement, described as 'quite high'
2 of 5 reviews document poor follow-through: one reports use of cheap plastic repair that failed after 3 months, then promised drywall repair never materialized; another describes multiple careless issues during a job
2 of 5 reviews indicate communication difficulties: one could not reach management to discuss issues; another experienced repeated rescheduling and then was 'blown off'
2 of 5 reviews report failures with cheap/temporary repairs that required callback and re repair, suggesting possible cutting corners on first visit
Price volatility is severe: one reviewer charged $700 for minimal parts; another charged $600+ for a single pipe replacement—warrants upfront quote verification before authorizing work
1 review documents no show/abandonment on promised follow up work (drywall repair) after multiple reschedules, leaving damage unresolved months later
Quality & Professionalism
Multiple reviewers commend quality of actual plumbing work when completed, with terms like 'professional manner,' 'thorough,' and 'holistic approach'
Communication
2 of 5 reviews indicate communication difficulties: one could not reach management to discuss issues; another experienced repeated rescheduling and then was 'blown off'
Pricing
2 of 5 reviewers specifically mention reasonable or fair pricing on completed jobs
2 of 5 reviews report excessive pricing: one charged $700 for under $1 in parts; another charged over $600 for a pipe replacement, described as 'quite high'
Customer reviews
Reviews from Google, Yelp & more
Tim came you to water jet a backed up storm drain. He was fast to respond and the completed work was done in a professional manner. I would use Steve's Waterworks again. Follow-up: Justin from Steve's Water Works worked with me on getting the drain line replaced and the basin repaired. The work was fantastic and price was solid for the work completed.
The plumber who came out was very knowledgeable and punctual. He quickly got to work, accurately identified the problem, and resolved it efficiently. However, I felt the price was quite high—over $600 to replace a broken pipe in the heater. That said, I do appreciate the work completed and would like to thank you.
We had a burst pipe due to the super cold weather and they were able to come out the same day. Justin was AMAZING, he gave us an honest assessment and recommended the best course of action. He was very thorough in his work and took a holistic approach to ensure there wouldn’t be any further issues. They did a great job, provided superior service, and I highly recommend them!
Called Steve's Waterworks Plumbing in Waterford, MI to have a washer & dryer moved from basement to upstairs. What should have been a relatively easy, 1 day, project, "as the technician/estimator said", turned out to have many, "careless issues". Tried to discuss these issues with a manager, but you can imagine how that went. I would not recommend using this company! Pictures attached.
I had a leak sometime last March in my basement. I called Steve's Waterworks plumbing for repair, they came and fixed it spending maybe less than a dollar on parts, and collected $700 for the "repair." About mid July, 3 months after I had the dry wall repaired and painted, the same pipe leaked where some cheap plastic repair was used. Someone came out to repair again, and they used a proper metal part this time. I was then told someone would come take care of my dry wall. I had someone come over to the house; they took a bunch of measurements (after several times rescheduling on me), and then completely blew me off after, never returning. No leak so far, but still no wall.
Business details
Service area
Based in Bloomfield Hills. Serves 12 nearby cities within 20 miles:
Steve's Waterworks Plumbing