Carter's Plumbing, Heating & Cooling of Farmington Hills
Plumber · Southfield, MI
Our verdict
Arrives fast on weekends and handles complex issues with honesty, but expect to pay a premium for the quality work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Southfield, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—handled a Saturday plumbing problem with same-day resolution, and another reviewer noted Saturday availability with full completion by end of day.
2 cited reviews
“Showed up Saturday and had us up and running by end of day.”
“Service pricier than expected, but work was good quality.”
All 5 reviewers rate 5/5 stars and consistently praise technician professionalism, courtesy, and technical competence, with specific mention of Mat/Matt's communication and preparation.
3 cited reviews
“Carter's is fast, they're smart, they communicate well, techs fluent in craft.”
“Service pricier than expected, but work was good quality.”
“Showed up Saturday and had us up and running by end of day.”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Demonstrates integrity in diagnosis—one reviewer explicitly praised honesty when identifying a separate septic field issue rather than just draining the tank.
Cited in 1 of the 5 reviews we analyzed.
Strong attention to professionalism and customer experience: one reviewer noted shoe covers, cleanup, easy booking, digital billing, and willingness to work around customer schedules.
1 cited review
“Carter's is fast, they're smart, they communicate well, techs fluent in craft.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing runs above market expectations—one reviewer explicitly noted 'service pricier than I expected' despite acknowledging good quality work.
“Service pricier than expected, but work was good quality.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Seven stars if I cant give six. Just perfect. This is the only plumbing, hvac, or mechanical outfit you ever need to deal with. Carter's is fast, they're smart, they communicate well, they present themselves well, their techs are fluent in their craft, the support staff is thorough on their end, even the website works well. Easy booking, easy payment, digital bills and receipts, they worked with my schedule, they …”
“I cannot say enough amazing things about Mat and this company. I will recommend them to everyone. He explained the issues in a calm manner and the next steps we had to have the septic tank drained once that was complete they came out and to recheck and determined it was a separate septic field issue. I appreciate the honesty and integrity of Mat and Carters plumbing.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,056 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Southfield · Sterling Heights · River Rouge · Clarkston