Carter's Plumbing, Heating & Cooling of Farmington Hills
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Trust Score: 0/100 · Based on 1056 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1056 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing runs above market expectations—one reviewer explicitly noted 'service pricier than I expected' despite acknowledging good quality work.
Quality & Professionalism
All 5 reviewers rate 5/5 stars and consistently praise technician professionalism, courtesy, and technical competence, with specific mention of Mat/Matt's communication and preparation.
Strong attention to professionalism and customer experience: one reviewer noted shoe covers, cleanup, easy booking, digital billing, and willingness to work around customer schedules.
Pricing runs above market expectations—one reviewer explicitly noted 'service pricier than I expected' despite acknowledging good quality work.
Communication
Exceptional emergency responsiveness—handled a Saturday plumbing problem with same-day resolution, and another reviewer noted Saturday availability with full completion by end of day.
All 5 reviewers rate 5/5 stars and consistently praise technician professionalism, courtesy, and technical competence, with specific mention of Mat/Matt's communication and preparation.
Pricing
Pricing runs above market expectations—one reviewer explicitly noted 'service pricier than I expected' despite acknowledging good quality work.
Customer reviews
Reviews from Google, Yelp & more
Seven stars if I cant give six. Just perfect. This is the only plumbing, hvac, or mechanical outfit you ever need to deal with. Carter's is fast, they're smart, they communicate well, they present themselves well, their techs are fluent in their craft, the support staff is thorough on their end, even the website works well. Easy booking, easy payment, digital bills and receipts, they worked with my schedule, they worked around my day.. Outstanding. Too cold or too hot? These guys can fix it for you.
I cannot say enough amazing things about Mat and this company. I will recommend them to everyone. He explained the issues in a calm manner and the next steps we had to have the septic tank drained once that was complete they came out and to recheck and determined it was a separate septic field issue. I appreciate the honesty and integrity of Mat and Carters plumbing.
Carter's was quick to send someone out. Mat T was our service tech, he was friendly, professional, and quick. Service was pricier than I expected, but work was what we were looking for, good quality. Will definitely consider them again in the future.
Mat Tulip came on time and prepared. He was professional, courteous and answered all our questions. We had a plumbing problem on a Saturday and he showed up and had us up and running by the end of the day. 10/10 would recommend
Matt was really nice and professional. He explained what needed done, then got right to work. He wore professional shoe covers in the house, and cleaned up after himself. I highly recommend his services.
Business details
Service area
Based in Southfield. Serves 25 nearby cities within 20 miles:
Carter's Plumbing, Heating & Cooling of Farmington Hills