RIGHTWAY PLUMBING
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1 concern
Single but explicit complaint of emergency pricing markup: customer explicitly states technician 'wanted a quick dollar because I was in an emergency situation' and vowed to use competitors next time despite same day availability
Trust Score: 0/100 · Based on 197 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 197 Reviews Tell Us
Emergency Response
4 of 5 reviewers praise rapid response and same-day/next-day service availability
Emergency and same-day calls
Emergency and burst pipe repair
1 of 5 reviewers reports being charged $250 for a straightforward storm drain snake-out with no major repair work, described as exploitative pricing during emergency
What To Watch Out For
1 of 5 reviewers reports being charged $250 for a straightforward storm drain snake-out with no major repair work, described as exploitative pricing during emergency
Single but explicit complaint of emergency pricing markup: customer explicitly states technician 'wanted a quick dollar because I was in an emergency situation' and vowed to use competitors next time despite same day availability
Quality & Professionalism
4 of 5 reviewers highlight professional diagnosis and efficient problem-solving, with jobs completed in under 25 minutes
Communication
3 of 5 reviewers specifically mention transparent communication and courtesy notifications prior to arrival
Pricing
1 of 5 reviewers reports being charged $250 for a straightforward storm drain snake-out with no major repair work, described as exploitative pricing during emergency
Customer reviews
Reviews from Google, Yelp & more
Like many of us I reached out during an emergency situation and had been ripped off by other companies (I’ll name names) already haven’t spent $400+ dollars to not have my issue diagnosed or resolved. RightWay came in and spent ample time identifying the issue and even spent additional time another day finding the exact source and coming up with a creative solution without changing my quoted price. Compared to may calls I made this was affordable for the level of care and quality I received. Don’t go anywhere else
The technician was efficient and professional. They arrived at my location quickly and issued an electronic invoice as I requested. I'll definitely be using them again.
Cant say enough about Right Way Plumbing as they surely didn't disappoint! Made an appointment on Mon. for Tuesday. Got confirmation text and email . Then got a courtesy call from E'bony 30 minutes prior to arrival. After only 8 minutes my problem was diagnosed, quoted a price, and finished in less than 25 minutes! Will definitely use Right Way in the future and definitely recommend them to others as well!
I appreciate the fact that he was able to come same day, and fairly quickly (Within an hour and a half) but I was shocked that he charged me $250 just for a storm drain snake out. I've never been charged that much. He didnt sanitize it, change any pipes or even have to do any major work. They just wanted a quick dollar because I was in an emergency situation. And its crazy because I had at least 20 other people to refer to him, but I'll go elsewhere next time.
Great Service, explained what needed to be done to correct the problem. Arrived on time and was able to complete the job within a few hours. Was able to address additional issues that presented on the spot. I will be contacting them for any plumbing issues that I may have in the future.
Business details
Service area
Based in Southfield. Serves 26 nearby cities within 20 miles:
RIGHTWAY PLUMBING