RIGHTWAY PLUMBING
Plumber · Southfield, MI
Our verdict
Fast emergency response and solid workmanship, but pricing on service calls can shock you—one customer paid $250 for a drain snake with no major work involved.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise rapid response and same-day/next-day service availability
1 cited review
“charged $250 just for storm drain snake out, quick dollar in emergency situation”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
4 of 5 reviewers highlight professional diagnosis and efficient problem-solving, with jobs completed in under 25 minutes
Cited in 4 of the 5 reviews we analyzed.
3 of 5 reviewers specifically mention transparent communication and courtesy notifications prior to arrival
Cited in 3 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single but explicit complaint of emergency pricing markup: customer explicitly states technician 'wanted a quick dollar because I was in an emergency situation' and vowed to use competitors next time despite same-day availability
“charged $250 just for storm drain snake out, quick dollar in emergency situation”
1 of 5 reviewers reports being charged $250 for a straightforward storm drain snake-out with no major repair work, described as exploitative pricing during emergency
“charged $250 just for storm drain snake out, quick dollar in emergency situation”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I appreciate the fact that he was able to come same day, and fairly quickly (Within an hour and a half) but I was shocked that he charged me $250 just for a storm drain snake out. I've never been charged that much. He didnt sanitize it, change any pipes or even have to do any major work. They just wanted a quick dollar because I was in an emergency situation. And its crazy because I had at least 20 other people to …”
Positive
“Like many of us I reached out during an emergency situation and had been ripped off by other companies (I’ll name names) already haven’t spent $400+ dollars to not have my issue diagnosed or resolved. RightWay came in and spent ample time identifying the issue and even spent additional time another day finding the exact source and coming up with a creative solution without changing my quoted price. Compared to may …”
“The technician was efficient and professional. They arrived at my location quickly and issued an electronic invoice as I requested. I'll definitely be using them again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 197 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Own RIGHTWAY PLUMBING?
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Find plumbers near you
RIGHTWAY PLUMBINGisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Southfield · Sterling Heights · Clinton Township · Clarkston